Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Beautiful views
Good location
Spacious rooms
Cons:
Hard beds
Cleanliness issues
Service timing

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness could be improved, with specific concerns about room cleanliness.
Service
8.5
Overall standard quality for this hotel tier, though some reviews noted staff response time could be better.
Location
9.04
Positive sentiment around the location, noting great views and accessibility.
Room Quality
7.49
Rooms described as spacious but some concerns about bed firmness and overall ambiance.
Amenities
8.32
Amenities received positive remarks, such as the pool and rooftop area.
Value for Money
8.48
Good value for the quality of stay, as appreciated by multiple guests.
Food and Beverage
7.73
Breakfast options were variously described as light or lacking, impacting the overall rating.
Overall Experience
8.2
The overall sentiment reflects a generally positive experience despite some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:59

Property Description

Luxurious Amenities
Hotel Rio Lagartos offers an outdoor swimming pool, garden, shared lounge, and terrace for guests to unwind and relax during their stay.

Culinary Delights
Indulge in a variety of dining options at the hotel, including a bar and a restaurant serving delectable American cuisine. Guests can start their day with a delicious à la carte, American, or vegetarian breakfast.

Comfortable Accommodation
Experience comfort at its best in the well-appointed rooms equipped with modern amenities such as air conditioning, flat-screen TV, and a private bathroom. The rooms also feature a balcony with a picturesque city view, ensuring a memorable stay for every guest.

Ready to experience luxury and comfort at Hotel Rio Lagartos? Book your stay now for an unforgettable getaway.

Important information:

The hotel only accepts Service Pets

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for MXN 100 per person per night when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 777 reviews
Cleanliness: 7.83
Service: 8.5
Location: 9.04
Room Quality: 7.49
Amenities: 8.32
Value for Money: 8.48
Food and Beverage: 7.73
Overall Experience: 8.2
P
Pronost • couple • fr
6
2026-02-14 • via Nuitee
G
Grajales • family_with_children • mx
9
Pros:

Ubicación, privacidad y limpieza.

Cons:

No tienen cafetería.

2026-02-14 • via Nuitee
S
Sandrine • couple • fr
10
Magnifique hôtel
Pros:

La gentillesse et l’attention du personnel, le charme de l’hôtel et l’emplacement ainsi que ses sorties en bateau avec la gentillesse de Albert qui a pris son temps pour nous expliquer toute la faune et la flore de ce beau pays

Cons:

Manque juste un séchoir dans la salle de bain, et tout serait parfait 😁

2026-02-09 • via Nuitee
A
Anne • couple • fr
9
Pros:

Hôtel très bon rapport qualité prix avec vue sur la lagune et un petit port de pêche charmant. Personnel aux petits soins. Rio Lagartos vaut vraiment le détour. Il y a beaucoup de choses à voir dans un cadre encore authentique, loin des foules de touristes de la Riviera Maya.

2026-02-09 • via Nuitee
A
Angy • family_with_children • gb
5
A disappointing stay
Pros:

The hotel is well positioned within Rio lagartos and very convenient for taking a boat trip across the lagoon to spot birds and crocodiles.
The lunch we ate there was very good as was the breakfast.
The staff are welcoming and very pleasant.
Large room with comfortable bed and pillows.

Cons:

The hotel is rather worn and shabby.
The design of the hotel is such that it allows noise to bounce around, resulting in it being very echoey. There was a large group staying with several children who caused a lot of noise until late in the evening.and it was impossible to sleep. We requested to change rooms which fortunately did help.

2026-02-09 • via Nuitee
J
Jorge • couple • mx
9
2026-01-30 • via Nuitee
C
Cristina • couple • it
8
Comodità e posizione ad un prezzo competitivo
Pros:

Ottima posizione, comoda sia per scendere a piedi ai vari ristorantini, sia per raggiungere le imbarcazioni che effettuano le attività all'interno della Riserva.
Una volta parcheggiata la macchina davanti all'hotel, ce la siamo proprio dimenticata e abbiamo girato a piedi il piccolo villaggio di pescatori.
Colazione semplice, ma con un minimo di scelta tra salato e dolce.
Viene offerto un cocktail di benvenuto, che è succo di frutta o moscato.
La reception offre alcune ipotesi di tour, ma noi abbiamo optato per un fornitore esterno, perché purtroppo gli orari proposti non si adattavano alla nostra tabella di marcia.
Belli la piscina e il giardino esterno, che abbiamo visto solo dopo cena, ma di cui non abbiamo usufruito.

2026-01-27 • via Nuitee
J
JAMES • family_with_children • us
10
Pros:

I live past of the year in Tulum, have eaten all over the the Yucatan and the restaurant here, had done of the best food anywhere. It's actually a food destination with amazing tours and atmosphere.

Cons:

Nothing really. I wish the staff pushed the restaurant a little more. I had to ask if there served food because it shows on the website they have food, but nothing is showing. It wasn't until the last day I found out they have a full on espresso bar. Anyways, it's great so nothing of importance to complain about

2026-01-26 • via Nuitee
E
Ellie • family_with_children • gb
10
Pros:

This hotel is such good value. The rooms are big and beautiful, the staff were lovely, The hotel felt very luxurious! With a big breakfast and a welcome drink served every day included. Rio Lagartos itself is gorgeous, one of my favourite places in mexico, very chilled, calm and friendly.

2026-01-25 • via Nuitee
J
JEAN MARC • family_with_children • fr
8
2026-01-25 • via Nuitee
P
Peter • couple • at
8
Gutes Hotel für 2 Nächte zur Vogel und Krokodilbeobachtung
Pros:

Sehr gute zentrale Lage! Pool mit Poolbar und Terrasse am Fluss mit super schönen Blick! Frühstück war inklusive und reichte uns.

Cons:

Das Hotel ist etwas in die Jahre gekommen. Das Restaurant haben wir nicht probiert weil der Essbereich so dunkel war. Aber ich glaube alle Hotels hier sind etwas gealtert!

2026-01-24 • via Nuitee
A
Alexandre • couple • fr
9
Bon hôtel au bon rapport qualité prix
Pros:

Grande chambre
Très propre
Literie confortable
Vue sur le port
Petit déjeuner correct
Bon rapport qualité prix

Cons:

Légère odeur d’égouts le matin dans la salle de bain

2026-01-22 • via Nuitee
S
Sandra • family_with_children • cr
10
Pros:

La atención del personal lo hace maravilloso. Es sencillo y muy limpio. Todas las personas nos ayudaron y facilitaron estadía.

2026-01-21 • via Nuitee
A
Antony • couple • fr
9
Pros:

L emplacement, le rooftop
Petit déjeuner agréable

Cons:

Bar piscine pas vraiment entretenu
Notre reservation mentionnée un lit king size + coin salon que nous n avons pas obtenu malgré un hotel pratiquement vide à notre arrivé
e

2026-01-20 • via Nuitee
Y
Yannick • couple • fr
6
Possible pour un ou deux jours max
Pros:

L’emplacement

Cons:

La ville est triste et il y a très peu de choses à y faire

2026-01-20 • via Nuitee
J
Jesus • couple • mx
10
Buena y bonita experiencia, el desayuno muy bien
Pros:

Lugar muy tranquilo, con vista al mar.

Cons:

Que tuviera elevador

2026-01-20 • via Nuitee
J
Jacob Christian • couple • dk
9
Lovely hotel with a great view
Pros:

Very nice hotel with good service. We visited in the off-season but the staff were still very accomodating. We booked a boat tour with dinner, and they were flexible with time planning. Great pool with a bar.

2026-01-19 • via Nuitee
B
Brett • family_with_children • mx
6
2026-01-19 • via Nuitee
R
Reia • family_with_children • se
9
2026-01-16 • via Nuitee
P
pacheco cabrera • family_with_children • mx
10
Exelente
Pros:

Todo

2026-01-15 • via Nuitee