Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Beautiful views
Good location
Spacious rooms
Cons:
Hard beds
Cleanliness issues
Service timing

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness could be improved, with specific concerns about room cleanliness.
Service
8.5
Overall standard quality for this hotel tier, though some reviews noted staff response time could be better.
Location
9.04
Positive sentiment around the location, noting great views and accessibility.
Room Quality
7.49
Rooms described as spacious but some concerns about bed firmness and overall ambiance.
Amenities
8.32
Amenities received positive remarks, such as the pool and rooftop area.
Value for Money
8.48
Good value for the quality of stay, as appreciated by multiple guests.
Food and Beverage
7.73
Breakfast options were variously described as light or lacking, impacting the overall rating.
Overall Experience
8.2
The overall sentiment reflects a generally positive experience despite some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:59

Property Description

Luxurious Amenities
Hotel Rio Lagartos offers an outdoor swimming pool, garden, shared lounge, and terrace for guests to unwind and relax during their stay.

Culinary Delights
Indulge in a variety of dining options at the hotel, including a bar and a restaurant serving delectable American cuisine. Guests can start their day with a delicious à la carte, American, or vegetarian breakfast.

Comfortable Accommodation
Experience comfort at its best in the well-appointed rooms equipped with modern amenities such as air conditioning, flat-screen TV, and a private bathroom. The rooms also feature a balcony with a picturesque city view, ensuring a memorable stay for every guest.

Ready to experience luxury and comfort at Hotel Rio Lagartos? Book your stay now for an unforgettable getaway.

Important information:

The hotel only accepts Service PetsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for MXN 100 per person per night when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 833 reviews
Cleanliness: 7.83
Service: 8.5
Location: 9.04
Room Quality: 7.49
Amenities: 8.32
Value for Money: 8.48
Food and Beverage: 7.73
Overall Experience: 8.2
C
cardenas • solo_traveller • mx
9
Pros:

Que no destruyen como en Cancún y conservan el entorno.

2026-04-17 • via Nuitee
G
George • couple • us
8
We've stayed before and will stay again
Pros:

Friendly staff, great location

Cons:

Walk-up is okay

2026-04-17 • via Nuitee
K
Karol Paulina • extended_group • mx
10
2026-04-16 • via Nuitee
L
Leen • family_with_children • be
6
Matig
Pros:

De ligging was top

Cons:

Wat verouderd hotel, beetje muf en geen water purificada inbegrepen, dat was in alle andere hotels in Mexico wel het geval.

2026-04-16 • via Nuitee
P
patricia • extended_group • us
8
Overall stay was good except for pool.
Pros:

The hotel was near restaurants and easy walk to bus station and tours . Nice restaurant and good breakfast

Cons:

Pool. Pool was dirty and water was greenish. We and other guests complained and did not get in pool. Maintenance man came next day and made it a little better but there needs to be daily maintenance and clearly was not.

2026-04-16 • via Nuitee
C
Cyrille • couple • ca
8
Pros:

Tres belle chambre et super dejeuner

Cons:

Un peu bruyant avec les familles plein d’enfants

2026-04-15 • via Nuitee
F
Florence • family_with_children • fr
8
Pros:

L emplacement était idéal, le roof top tres agréable. Les chambres très grandes.

2026-04-12 • via Nuitee
L
laëtitia • family_with_children • us
8
on peut y aller les yeux fermés
Pros:

l'hôtel est bien placé, en bord du port. On peut facilement se balader. La piscine et la chambre sont agréables. Les prix du restaurant sont tout à fait correct. Le PDJ est copieux. Petit plus, des vélos sont à disposition.

Cons:

le matelas était trop dur... mais comme dans tous les hôtels mexicains. Il n'y a pas de lumière dans la piscine, ça nous a manqué, dommage.

2026-04-09 • via Nuitee
M
Marc • family_with_children • be
8
2026-04-09 • via Nuitee
M
Morales • family_with_children • mx
10
2026-04-08 • via Nuitee
• family_with_children • mx
7
2026-04-08 • via Nuitee
M
Morales • couple • mx
10
2026-04-08 • via Nuitee
M
malaika_travel • couple • de
10
Wunderschöner Aufenthalt. Wir wären gerne länger geblieben.
Pros:

Das Frühstück war köstlich, und das Personal stets ausgesprochen zuvorkommend und freundlich – wir haben uns rundum wohlgefühlt. Besonders begeistert hat uns, dass die Pflegeprodukte biologisch sind und sogar in Glasflaschen bereitgestellt werden. Auch das Willkommensgetränk ist eine sehr schöne Aufmerksamkeit. Insgesamt ein wunderbarer, liebevoll gestalteter Ort – perfekt, um den Sonnenuntergang vom hoteleigenen Steg aus zu genießen oder eine entspannte Bootstour zu unternehmen.

2026-04-08 • via Nuitee
F
François • couple • fr
10
2026-04-07 • via Nuitee
J
Julie • family_with_children • fr
10
Pros:

Je reviens ici 6 ans après et aucun regrets le personnel est attentif, la localisation idéale, le rooftop qui offre toujours des couchers de soleil incroyables et un excellent petit déjeuner.

Cons:

La piscine n'était pas vraiment propre c'est dommage

2026-04-06 • via Nuitee
R
Régine • couple • fr
8
Bel emplacement
Pros:

L'emplacement, la gentillesse du personnel

Cons:

Le manque de transats autour de la piscine. Le mobilier de la chambre vieillot.

2026-04-06 • via Nuitee
F
Fanny • family_with_children • fr
9
Pros:

L’emplacement très joli.
Le lieu est magnifique et le
Restaurant est excellent.
Petit bémol pour les chambres très spacieuses mais un peu dans leur jus..
Séjour agréable

2026-04-02 • via Nuitee
K
Katinka Elizabeth • family_with_children • mx
10
Pros:

Excelente ubicación, la vista hacia el mar es excelente, el personal siempre nos hizo sentir que éramos importantes con mucha amabilidad. El desayuno incluido era bastante completo con huevo, hotcakes, etc La habitación muy limpia, salía muy bien el agua de la regadera, el baño recién remodelado y muy agradable el ambiente muy familiar. La ciudad es muy bonita y segura.

2026-04-02 • via Nuitee
J
Jose • couple • fr
9
Très bien pour 1ou 2 nuits
Pros:

Le personnel !

Cons:

Le petit Déjeuner…bof bof

2026-04-02 • via Nuitee
M
Martijn • family_with_children • nl
5
Outdated, not superclean but helpful staff
Pros:

The location is good, next to the water with a nice patio to have breakfast and within walking distance of everything else in the town. The hotel was helpful finding a solution when we had to stay one night instead of two.

Cons:

The rooms and the hotel in general look and feel very outdated. It's not super clean, a little noisy and warm water takes very long (about 15 minutes according to the staff) to get going. Breakfast is very minimal.

2026-04-02 • via Nuitee