Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Good breakfast quality
Cons:
Noise from the street
Shower water temperature issues

Categories

Cleanliness
8.83
General positive sentiment about clean rooms, but some issues noted with shower water temperature and soundproofing.
Service
9.3
Staff described as very friendly and helpful throughout the reviews.
Location
9.34
Excellent location mentioned multiple times, very convenient for attractions.
Room Quality
8.29
Rooms were described as spacious and clean, with some complaints about noise.
Amenities
8.82
Amenities generally noted as good, with some specific praises for the breakfast and pets policies.
Value for Money
8.78
Value noted as satisfactory considering services and location.
Food and Beverage
9.33
Positive remarks about breakfast quality.
Overall Experience
9.3
Overall experience deemed very positive with great feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:49

Property Description

Central Location
Hotel De Ville is perfectly located in the heart of Genova, making it a convenient choice for travelers looking to explore the city easily.

Comfort and Convenience
Experience the comfort of air-conditioned rooms, a shared lounge, and free WiFi at our 4-star hotel. Enjoy the convenience of room service, a 24-hour front desk, and airport transfers.

Exciting Amenities
Indulge in a delicious breakfast with buffet, à la carte, or continental options. Take advantage of our bicycle rental service, play billiards, or explore the city's attractions nearby.

Book your stay at Hotel De Ville now and make your Genova trip unforgettable!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: GOA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 24 per day.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 20 per person per night when using an existing bed.
    Children from 4 years old to 12 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2637 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
R
riricou • solo_traveller • fr
8
Pros:

Emplacement plutôt pratique

Cons:

Finitions de salle de bain

2026-08-08 • via Nuitee
A
Alessia • solo_traveller • it
9
2026-08-07 • via Nuitee
M
Martin • family_with_children • ch
8
2026-08-07 • via Nuitee
D
Daniel • solo_traveller • it
7
2026-08-07 • via Nuitee
D
Doriana • couple • it
10
Camera bellissima e gentilezza dello staff
2026-08-06 • via Nuitee
N
nicolaik561 • Family
2
Theft from our room!
Pros:

Theft from our room!

We stayed at this hotel for one night before continuing to another destination in Italy. During our stay, approximately €200 was stolen from our room while we were out in the city.

I discovered the money was missing immediately after checking out. I went straight to the reception desk to report it. The receptionist insisted that it was impossible and refused to help by checking the key card access logs or the security camera located directly outside our room. The receptionist also refused to assist us in contacting the police and instead accused me of having taken the money myself.

I made it very clear that I was not accusing the receptionist personally, but we were 100% certain the money had been stolen because it had been kept in two separate wallets, neither of which had left the room after we checked in.

Since the receptionist refused to help, we contacted the hotel owner. Unfortunately, he was no more helpful. In an email, he claimed that my account of the incident was untrue, while also saying they would investigate the matter. I never received any follow-up from the hotel, even though it should only have taken a few minutes to review the security camera footage.

The rooms and the location were good, but I definitely cannot recommend this hotel. Theft from a room is something a hotel may not always be able to prevent. However, accusing a guest of lying, claiming that I changed my story, and refusing to make any effort to investigate or help find a solution—regardless of who may have entered the room—is completely unprofessional. Their dismissive attitude only reinforces my impression that this is probably not the first time something like this has happened, nor is it likely to be the last.

2026-08-05 • via Tripadvisor
D
Dalla Piazza • family_with_children • ch
10
2026-08-05 • via Nuitee
R
Razvan • solo_traveller • it
8
2026-08-04 • via Nuitee
F
Fabienne • extended_group • fr
10
Parfait
Pros:

Emplacement. Chambre très grande et confortable. Personnel super

Cons:

Rien

2026-08-03 • via Nuitee
R
Roberta • solo_traveller • it
10
2026-08-03 • via Nuitee
D
Dominique • family_with_children • ca
10
Pros:

All of it! Very spacious and well located.

2026-08-02 • via Nuitee
C
CARLOS JEAN PIERRE • solo_traveller • it
10
2026-08-02 • via Nuitee
E
Eugén & Desré • family_with_children • nl
7
2026-07-25 • via Nuitee
J
Judy • couple • us
8
The staff was so kind and helpful! The breakfast was great!
Pros:

Beautiful marble staircase. Stunning breakfast room. Clean, modern room

Cons:

The area around the hotel is a bit sketchy

2026-07-24 • via Nuitee
S
Stefano Galati • solo_traveller • ch
8
Pros:

La stanza era veramente grande e le locandine d'epoca davano quel tocco di arte e classe che manca in molti altri hotel

Cons:

La camera non era veramente pulita a dovere; molta polvere vicino ai letti e il piatto doccia meriterebbe una migliore pulizia per un 4 stelle. Inoltre, i letti erano scomodi e duri, sia il divano letto che il letto a due piazze. Per un paio di giorni può andare bene, per un periodo più lungo no.

2026-07-24 • via Nuitee
N
Nathalie • couple • ch
9
2026-07-23 • via Nuitee
S
Sergio • solo_traveller • it
6
Non all’altezza del prezzo richiesto
Pros:

La posizione centralissima
Il personale cortese

Cons:

La camera ha la vista sulla sopraelevata (rumore, smog).
Per parcheggiare l’auto servono 10 min. Andate e 10 min tornare, oltre a 27€
La colazione troppo poco salato e i dolci “industriali”
In camera solo due cuscini sottilissimi

2026-07-22 • via Nuitee
P
Pavel • couple • cz
9
2026-07-22 • via Nuitee
C
Carl • couple • us
6
2026-07-22 • via Nuitee
A
Alessandro • family_with_children • it
7
2026-07-21 • via Nuitee