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Offered languages
- English
- Spanish
Everything you need for a perfect Riviera Maya day, in one place. Xel-Há brings together snorkeling in a natural inlet, a lazy float down the scenic river and thrills like zip lines, water slides and the Cliff of Valor, with unlimited food and drinks included all day. Kid-friendly areas keep families happy, while couples and friends can slow down in peaceful natural spaces.
What's Included
Meeting and pickup
Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach:
Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)
Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be at Aloft Tulum (this is the only meeting point available on Tulum area).
The pickup time is set according to your location and start at 7:00 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
Itinerary
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1Xel-Há
Spend a full day at Xel-Há, an all-inclusive natural park where the turquoise waters of its famous inlet are yours to explore. Swim and snorkel among colorful tropical fish, then add some thrills with cenotes, lagoons, water zip lines, slides and high jumps. Food and drinks are unlimited all day, so you can take a break whenever you like. With something for every age and interest, it's an easy favorite for families, couples and friends who want adventure and nature in one place.
10 hours • Admission ticket included
Additional info
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Wear swimsuit, water shoes and insect repellent; Bring a change of extra clothes and towel.
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well
- It is not possible to make a date change the same day of your visit.
Additional info
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Wear swimsuit, water shoes and insect repellent; Bring a change of extra clothes and towel.
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well
- It is not possible to make a date change the same day of your visit.
- If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full
- We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus
- We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
You can cancel up to 24 hours in advance of the experience for a full refund.
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