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**Private Transfer – Important Information**
**Before Arrival**
BEFORE BOOKING, please confirm you select the CORRECT DESTINATION.
Are you traveling to Playa Mujeres or Costa Mujeres and need transportation from the airport, or from Costa Mujeres to the Puerto Juárez ferry? Book this service if you require any of the following transfers:
- Airport ↔ Hotels in Playa Mujeres, Punta Sam, or Costa Mujeres
- Cancún Hotel Zone ↔ Costa Mujeres / Playa Mujeres
- Costa Mujeres / Playa Mujeres ↔ Puerto Juárez Ferry
Our service is 100% private, with no van sharing with other passengers. If your hotel does not appear on the list, simply indicate the name when booking and we will take care of your transfer without complications.
The transfer is safe and comfortable for solo travelers, couples, or groups of up to 8 people.
The price is per van, not per person.
For additional transfers, please contact us directly by email or phone.
What's Included
Meeting and pickup
Before Your Arrival
- Personalized reception: Our staff will be waiting for you at the corresponding terminal with a sign bearing your name. If you prefer a group name, please let us know.
✈️ Arrivals
- Our service is designed for groups arriving on the same flight.
- If your group arrives on up to 2 different flights, please send us all flight numbers in advance. This way, we can prepare an itinerary and assign the correct meeting point at no extra cost.
- If we do not receive this information in time and delays or waiting occur, the service will be charged as new and must be paid in cash to the driver. Service is subject to availability. Likewise, if you do not provide the correct flight number, the service will be charged as new and must be paid in cash to the driver. Service is subject to availability.
- Notify us of any flight changes so we can provide the service smoothly and avoid extra costs.
Safety and Comfort
- Customer care is our priority: we want your experience to be comfortable and worry‑free.
- Our private service is ideal for women, solo travelers, and those traveling with pets.
- All our vans are equipped with GPS, ensuring safety and precise navigation at all times.
Additional Stops
- If you need to stop at a supermarket or another location, please let us know in advance.
- One stop of up to 15 minutes is included at no cost.
- After that time, USD 25 will be charged per additional hour.
- This service must be scheduled in advance by email or phone, subject to availability.
Pricing Policy
- The price is per van, not per person.
- If you have different departure times, it will be necessary to book an additional van for each schedule.
- Please ensure you select the correct destination and product when booking. If the reservation does not match, the difference will be charged or the booking may not be accepted.
⏰ Departures and Transfers
- Pickup time for transfers and departures will be agreed with you after booking.
- A maximum waiting time of 10 minutes is allowed. After this, the service will be considered a “No Show.”
- Reservation modifications (times, destinations, or service details) must be made at least 12 hours in advance.
What to expect
- Personalized reception: Our staff will be waiting for you at the appropriate terminal with a sign with your name. If you prefer a group name, let us know.
✈️ Arrivals
- Our service is designed for groups arriving on the same flight.
- If your group arrives in maximum 2 different flights, send us all flight numbers in advance. This way we can draw up an itinerary and assign the right meeting point at no additional cost.
- If we do not receive this information in time and generate setbacks or waits, the service will be charged as new and paid in cash to the operator. The service will be subject to availability. Likewise, if you do not share the correct flight number, the service will be charged as new and paid in cash to the operator. The service will be subject to availability.
- Notify us of any flight changes to provide the service smoothly and to avoid extra costs.
️ Safety and comfort
- Customer service is our priority: we want your experience to be comfortable and worry-free.
- Our private service is ideal for women, lone travelers and those traveling with pets.
- All our vans have GPS, ensuring safety and accurate navigation at all times.
Pricing policy
The price is per van, not per person.
- In case of different departure times, it will be necessary to reserve an additional van for each time.
- Please make sure you select the correct destination and product when booking. If the reservation does not apply, the difference will be charged or will not be accepted.
⏰ Departures and transfers
- Pick-up times for transfers and departures will be agreed with you after booking.
- A maximum waiting time of 10 minutes is allowed. After this time, the service will be considered “No Show”.
- Reservation modifications (timetables, destinations or service details) must be made at least 12 hours in advance.
Additional info
- Infants are required to sit on an adult’s lap
- Specialized infant seats are available
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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