**Private Transfer – Important Information**
**Before Arrival**
Check your meeting point: https://bit.ly/427uarp
- Personalized reception: Our staff will be waiting at the correct terminal with a sign bearing your name. If you prefer a group name, let us know.
- Communication: Please download WhatsApp or keep your network active for smooth contact / Get 5% off Holafly eSIMs http://rwrd.io/nwhajus
✈️ **Arrivals**
- Service is designed for groups arriving on the same flight.
- If your group arrives on up to 2 different flights, send us all flight numbers in advance so we can prepare the itinerary and assign the correct meeting point at no extra cost.
- **Additional Costs (Important):** If we don’t receive this information in time or the flight number is incorrect, the service will be charged as new and must be paid in cash to the driver, subject to availability.
- Notify us of any flight changes to avoid delays or extra charges.
- Pickups at 2 terminals have an extra cost of USD 15. If not informed in advance and extra waiting occurs, the same fee will apply.
️ **Safety & Comfort**
- Customer care is our priority: we want your experience to be smooth and worry‑free.
- Private service ideal for women, solo travelers, and guests with pets.
- All vehicles are equipped with GPS for safety and accurate navigation.
**Additional Stops**
- One stop (e.g., supermarket) of up to 15 minutes is included at no cost.
- After that, USD 25 per extra hour applies.
- Must be scheduled in advance by email or phone, subject to availability.
**Pricing Policy**
- Price is per vehicle, not per person.
- Different departure times require an additional vehicle for each schedule.
- Please ensure you select the correct destination and product when booking. Otherwise, the difference will be charged or the booking may not be accepted.
⏰ **Departures & Transfers**
- Pickup time will be arranged with you after booking.
- Maximum waiting time: 10 minutes. After this, the service will be considered a “No Show.”
- Any changes (time, destination, service details) must be requested at least 12 hours in advance.
**FAQs**
Check our FAQs if you have questions: https://drive.google.com/file/d/11yvcMCCpJHXCsRLI5gYSVf2tyi68qFWz/view?usp=sharing
Before your arrival
- Personalized reception: Our staff will be waiting for you at the appropriate terminal with a sign with your name. If you prefer a group name, let us know.
- Communication : We recommend downloading WhatsApp or having the network active to communicate smoothly
✈️ Arrivals
- Our service is designed for groups arriving on the same flight.
- If your group arrives in maximum 2 different flights, send us all flight numbers in advance. This way we can draw up an itinerary and assign the right meeting point at no additional cost.
ADDITIONAL COSTS (MAJOR):
- If we do not receive this information in time and generate setbacks or waits, the service will be charged as new and paid in cash to the operator. The service will be subject to availability. Likewise, if you do not share the correct flight number, the service will be charged as new and paid in cash to the operator. The service will be subject to availability.
- Notify us of any flight changes to provide the service smoothly and to avoid extra costs.
- Pickups in 2 terminals have an additional cost of 15 USD. If not informed in advance and there is extra waiting, the same amount will be charged to the operator.
️ Safety and comfort
- Customer service is our priority: we want your experience to be comfortable and worry-free.
- Our private service is ideal for women, lone travelers and those traveling with pets.
- All our vans have GPS, ensuring safety and accurate navigation at all times.
Additional stops
If you need to stop at a supermarket or other place, let us know in advance.
- We include a stop of up to 15 minutes at no cost.
After that time, an additional USD 25 per hour will be charged.
- This service must be pre-arranged by mail or telephone, subject to availability.
Pricing policy
The price is per van, not per person.
- In case of different departure times, it will be necessary to reserve an additional van for each time.
- Please make sure you select the correct destination and product when booking. If the reservation does not apply, the difference will be charged or will not be accepted.
⏰ Departures and transfers
- Pick-up times for transfers and departures will be agreed with you after booking.
- A maximum waiting time of 10 minutes is allowed. After this time, the service will be considered “No Show”.
- Reservation modifications (timetables, destinations or service details) must be made at least 12 hours in advance.
For a full refund, cancel at least 24 hours before the scheduled departure time.
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You can cancel up to 24 hours in advance of the experience for a full refund.
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