This guided tour is very organized and adheres to a schedule we modify to continue to provide the best experience. Please note that our tour spends the longest time in Tolantongo, allowing you to truly enjoy your time in Tolantongo without feeling rushed by your tour company throughout the day. Our guides are extremely fluent in their English language skills. Most have lived a major part of their life in the United States and or Canada. We provide comfort in our transportation, by not allowing our vehicles to be cramped and tight with too many guests. Our guides also have a good relationship with the community of employees that work in Tolantongo. Our mutual respect for one another allows for a better experience for our guests than you could imagine. Our guides are given a fair wage for their excellent service.
Pick-up and drop-off in the following areas ONLY: Roma Norte, Roma Sur, Condesa, Juárez, Polanco, Anzurez, San Rafael, Cuauhtémoc (the neighobrhood, not the city district), Tabacalera, and Centro Histórico. Drop off in Centro Historico is often limited to a single drop off point near Palacio de Bellas Artes, due to road restrictions during the day and evening. If you're staying in Centro Histórico, drop-off will be near Palacio de Bellas Artes. This area often has heavy traffic and restricted access due to street closures or local events. Qualifying clients for pick up will be asked to CONFIRM that they are ready for pickup 5-10 minutes before the scheduled (time confirmed after booking/before trip date) pick up window. If no confirmation, pick up will be cancelled and client will be asked to meet at the general meeting point no later than 5:50am.
The meet up spot is along the rotunda on the side of the street facing the Angel of Independence monument to its left, closest to Sheraton Maria ISABEL hotel. Guests must arrive at the meeting point on their own. Please arrive between 5:35-5:50am.
Depending on your preferences, we will meet at the "Angel de Independencia" approximately between 5:35 to 5:50am, departing early to escape the city chaos. Our group will have private transportation. We will stop for an early breakfast in Actopan, a city halfway to our destination. travel time to the restaurant is approximately 90 minutes.
Vegetarian friendly options with limited vegan options. Breakfast is on us.
We will pass by the quiet town of San Cristobal, Hgo. This is the town and community that owns las Grutas de Tolantongo. The drive from breakfast to this spot will be approximately 90 minutes. Along the way, we will briefly stop for any missing supplies you may be needing for the day's adventure.
The day is divided into three parts. Pool Tranquility: Start your day relaxing a while in the “pocitos”; naturally warm thermal pools that provide astounding views that soothe & clear the body and mind –perfect for “the gram.” From here, there is a zip-lining options to get you down to the next part of our day at the river. Please note that zip lining is not included in the price of the tour (300 Mexican pesos). Our guide will make sure to have all the essentials you will need for the day. Drive from the breakfast stop to actually touching the water is typically two and a half hours. Actual time spent at the pools is roughly one hour and forty minutes.
Cave Exploration: Finally, you will see awe-inspiring waterfalls and unexpected adventure that our guests have described as “life changing.” Our guides will take you to explore the caverns and tunnels located here. Enjoy the water falls covering the caves and take a swim in the warm pool inside the mountain.
River Relaxation: Next, the turquoise-colored river is well-managed and is naturally warm due to the thermal springs, a complete relaxing experience. Lunch will be alongside the river (weather permitting). Lunch is not included. We provide a menu that you can place your order from to save time and better enjoy the river. We will collect your lunch total during the day, unless you paid for LUNCH COVERED OPTION ($220MXN MAX). Tables and chairs are included. Please note that the time spent includes time it takes to move around throughout the day. We will head out as early as 3:30 to 5:30, depending on group efficiency and timing, arriving as early as 7:30 to 9:30 (conditions approving), full of new experiences and photos to share with envious family and friends.
We will stop at two restrooms stops on the way home. Typically first stop is 1 hour in, then 2 hour laters, then finally arriving in CDMX, weather and traffic permitting.
For a full refund, cancel at least 24 hours before the scheduled departure time.
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You can cancel up to 24 hours in advance of the experience for a full refund.
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