When making a booking, you will need to advise your Eurostar details and your London City Hotel details. Your transfer will be confirmed instantaneously and you will be provided with a travel voucher to present to the driver. It's that easy!
Passengers need to be checked out and waiting by the concierge desk in their hotel lobby at confirmed pick up time - 2 hours prior to their train departure time. When picking up from private addresses your driver will ring the buzzer or a contact number whichever is required.
Please re-confirm your pickup timing 48 hours prior through our web-portal. *Please using your booking reference number (Only numeric value) on portal. Passengers need to be checked out and waiting by the concierge desk in their hotel lobby at confirmed pick up time. When picking up from private addresses your driver will ring the buzzer or a contact number whichever is required.
For a full refund, cancel at least 24 hours before the scheduled departure time.
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You can cancel up to 24 hours in advance of the experience for a full refund.
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