This is a private transfer service from Southampton Cruise Port to Central London.
Our service allows you to avoid crowded bus stations and the stress of public transport. Whether you are arriving or departing, you can travel comfortably without worrying about navigating the city or managing your luggage through busy stations.
Your driver meets you at the designated pick-up area at the scheduled pick-up time, helps with your luggage, and drives you directly to your destination in comfortable vehicle suited for your group and your luggage. It is the perfect way to end your cruise holiday with zero stress!
Driver Details & Communication
Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on after landing to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Southampton Cruise Port
The pick-up location at Southampton Cruise Port depends on the terminal where your cruise ship embarks. Upon arrival at Southampton Cruise Terminal, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Waiting Time Policy – Southampton Cruise Port
We understand that disembarkation procedures may take time, so our policy allows for generous waiting:
Free Waiting Time: 20 minutes after the scheduled pick-up time
Extended Waiting: If passengers don’t show within 20 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per 15-minute slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.
Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion.
No-Show: If after 45 minutes from landing the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Luggage Assistance
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
Please send us the full drop off destination address, including the postcode.
For a full refund, cancel at least 24 hours before the scheduled departure time.
You can cancel up to 24 hours in advance of the experience for a full refund.
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