This is a shared transfer service from Central London to Southampton Cruise Port.
A shuttle transfer is a shared transportation service between set destinations, and depending on demand, you may be travelling with other passengers who have similar pick-up locations and are going to the same destination. There may be additional stops in Central London or in proximity of your pick-up location to pick up other guests.
Unlike standard coach or bus shuttles, this is a door-to-door service. We collect you directly from your hotel or address in Central London and drop you off at your designated cruise terminal or hotel in Southampton.
Depending on the total number of passengers booked, the vehicle may be used exclusively by your group or shared with one additional group travelling on the same route.
If you prefer to travel exclusively, without sharing the vehicle, please contact us.
Driver Details & Communication
Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Central London
Please wait in the hotel lobby or outside the main entrance of your residence at the scheduled pick-up time.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Pick-Up Time Coordination
As this is a shuttle transfer service, we may occasionally make small adjustments to the originally selected pick-up time to coordinate multiple collections along the way and ensure an efficient route for everyone, if it’s the case. If an adjustment is required, you will be informed at least 24 hours in advance and provided with the updated schedule.
Waiting Time Policy – Central London
We include 15 minutes of complimentary waiting time from your scheduled pick-up.
If passengers don’t show within 15 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per slot. Payment may be made directly to the driver in cash or via secure payment link.
To avoid delays and additional fees, we kindly ask passengers to be ready for collection at the confirmed time.
No-Show: If after 30 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Luggage Assistance
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
For a full refund, cancel at least 24 hours before the scheduled departure time.
You can cancel up to 24 hours in advance of the experience for a full refund.
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