This is a shared transfer service from Southampton Cruise Port to Central London.
A shuttle transfer is a shared transportation service between set destinations, and depending on demand, you may be travelling with other passengers who have similar pick-up locations and are going to the same destination. There may be additional stops in Southampton or in proximity of your pick-up location to pick up other guests.
Unlike standard coach or bus shuttles, this is a door-to-door service. We collect you directly from your designated cruise terminal or hotel in Southampton and drop you off at your hotel or address in Central London.
Depending on the total number of passengers booked, the vehicle may be used exclusively by your group or shared with one additional group travelling on the same route.
If you prefer to travel exclusively, without sharing the vehicle, please contact us.
Driver Details & Communication
Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Southampton Cruise Port
The pick-up location at Southampton Cruise Port depends on the terminal where your cruise ship embarks. Upon arrival at Southampton Cruise Terminal, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Pick-Up Time Coordination
As this is a shuttle transfer service, we may occasionally make small adjustments to the originally selected pick-up time to coordinate multiple collections along the way and ensure an efficient route for everyone, if it’s the case. If an adjustment is required, you will be informed at least 24 hours in advance and provided with the updated schedule.
Waiting Time Policy – Southampton Cruise Port
We understand that disembarkation procedures may take time, so our policy allows for generous waiting:
Free Waiting Time: 20 minutes after the scheduled pick-up time
Extended Waiting: If passengers don’t show within 20 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per 15-minute slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.
Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion.
No-Show: If after 45 minutes from landing the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Luggage Assistance
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
For a full refund, cancel at least 24 hours before the scheduled departure time.
You can cancel up to 24 hours in advance of the experience for a full refund.
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