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We are a London-based company with over 10 years of experience, offering reliable transportation services with professional drivers. All our vehicles are fully insured, licensed, and authorised by Transport for London. We prioritise punctuality and ensure every journey is smooth and timely, respecting your valuable time with our commitment to excellence.
Our services cover all types of private transfers. We offer transfers to and from London airports, Cruise Ports across England, and personalised private tours. We are dedicated to providing fast and efficient services with a focus on comfort and reliability.
We offer a modern fleet of electric, hybrid, plug-in hybrid, and diesel vehicles, combining eco-friendly options with traditional reliability. We actively use customer feedback to refine our services and ensure a superior travel experience!
What's Included
Meeting and pickup
This product is valid for one way. Your driver will be at the designated pick-up location with your name displayed on a board 15 minutes after the cruise's arrival, unless we are notified of any delays in passport control, customs, or baggage claim. Please contact your driver on the supplied number to locate them, if necessary. If after 30 minutes the customer could not be contacted or did not respond, this will result in a customer no-show and a refund will no longer be possible. Please make sure to provide your arrival time and the cruise terminal. Kindly check that the number of bags fits within the limits of the chosen vehicle type. If any issue, please call to our office phone number and we will be happy to assist you. Cruise Arrivals Waiting Area: Dover Cruise Terminal 1 Dover Cruise Terminal 2
What to expect
We contact the passenger through any available type of communication to confirm their booking details, if necessary. We can adjust the pick-up time and location at the customer's request.
We make sure that the driver will have enough time to arrive at the time set to pick up the client.
We are sending you the driver's details and phone number (via email, text message or Whatsapp) to make sure you can contact them at any time if necessary. Please contact us if you didn't received your driver details.
The driver will be in contact with the customer and will inform them exactly what time he will arrive at the pick-up location.
Our meet-and-greet service includes luggage handling, with a direct support to your vehicle and assistance with loading and unloading your bags.
Free pick-up waiting time up to 15 minutes. (There is a cost of £12.5 for every 15 minutes extra waiting time). The additional waiting time cost can be paid in cash to the driver at the beginning or the end of your transfer.
If you use WhatsApp, the driver will inform you in real time of his arrival time to pick you up.
At the end of your journey, kindly leave us a review on TripAdvisor to share your experience with other travellers!
How many luggages/suitcases per vehicle type?
Saloon - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
MPV - up to 4 Passengers with 4 large suitcases and 4 carry-on suitcases.
Large MPV - up to 6 Passengers with 6 large suitcases and 6 carry-on suitcases.
Executive - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
Luxury - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
Each passenger can bring one handbag or backpack.
If you require extra luggage please don't hesitate to contact our reservation team.
Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
Additional info
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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