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This is a private transfer service between Portsmouth Cruise Port and Central London, made just for you and your group.
Our service allows you to avoid crowded bus stations and the stress of public transport. Whether you are arriving or departing, you can travel comfortably without worrying about navigating the city or managing your luggage through busy stations.
Your driver will meet you at the designated pick-up point, help with your luggage, and drive you directly to your destination in a comfortable vehicle suited for your group.
Whether you are heading to Portsmouth Cruise Port to board your cruise or returning to Central London after disembarkation, your driver will be there to ensure a smooth, stress-free journey.
What's Included
Meeting and pickup
Driver Details & Communication
Your driver's name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Central London
Please wait in the hotel lobby or outside the main entrance of your residence at the scheduled pick-up time.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Waiting Time Policy – Central London
We include 15 minutes of complimentary waiting time from your scheduled pick-up.
If passengers don't show within 15 minutes, extended waiting will be charged from £12.50 per 15-minute slot, depending on the vehicle category. Payment may be made directly to the driver in cash or via secure payment link.
To avoid delays and additional fees, we kindly ask passengers to be ready for collection at the confirmed time.
No-Show: If after 30 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Meeting Points – Portsmouth Cruise Port
The pick-up location at Portsmouth Cruise Port depends on the terminal where your cruise ship disembarks. Upon arrival at Portsmouth Cruise Port, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Waiting Time Policy – Portsmouth Cruise Port
We understand that disembarkation procedures may take time, so our policy allows for generous waiting:
Free Waiting Time: 20 minutes after the scheduled pick-up time.
Extended Waiting: If passengers don't show within 20 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per 15-minute slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.
Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion.
No-Show: If after 45 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Luggage Assistance
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
What to expect
This is a private transfer service between Portsmouth Cruise Port and Central London, made just for you and your group.
Our service allows you to avoid crowded bus stations and the stress of public transport. Whether you are arriving or departing, you can travel comfortably without worrying about navigating the city or managing your luggage through busy stations.
Your driver will meet you at the designated pick-up point, help with your luggage, and drive you directly to your destination in a comfortable vehicle suited for your group.
Whether you are heading to Portsmouth Cruise Port to board your cruise or returning to Central London after disembarkation, your driver will be there to ensure a smooth, stress-free journey.
Service Coverage
This private service is valid one-way between Portsmouth Cruise Port and Central London. Please note that our standard pick-up and drop-off service covers Central London only. Locations in North-East, East, and South-East London fall outside this area and may be subject to an additional fee. If you are unsure whether your address qualifies, we kindly recommend contacting us in advance for confirmation and pricing.
Luggage Allowance
Our fleet is designed to accommodate both passengers and their luggage comfortably.
Saloon: Up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
MPV: Up to 4 Passengers with 4 large suitcases and 4 carry-on suitcases.
Large MPV: Up to 6 Passengers with 6 large suitcases and 6 carry-on suitcases.
Business MPV: Up to 6 Passengers with 6 large suitcases and 6 carry-on suitcases.
Executive: Up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
Luxury: Up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases.
Each passenger may also bring one handbag or backpack.
Oversized Luggage: Items such as surfboards, golf clubs, bicycles, foldable or non foldable mobility scooters may not fit in standard vehicles. Please inform us in advance so we can recommend a suitable vehicle.
If your total luggage exceeds the allowance for your booked vehicle, an upgrade to a larger vehicle will be mandatory for comfort and safety.
It is therefore very important that you inform us of the exact number and size of your bags in advance. Please read the luggage information carefully, as sending an unsuitable vehicle may result in your luggage not fitting.
Service Limitations
We are not liable for missed cruise departures. If your cruise ship is cancelled or diverted, this will be treated as a cancellation by the passenger, and a new booking will be required.
Gratuities are not included in the fare and remain at your discretion.
Please note that last-minute bookings are subject to availability, and confirmation will depend on driver and vehicle allocation at the time of request.
After Your Journey
We would be very grateful if you could share your experience on TripAdvisor or Viator. Your feedback helps us maintain service quality and assists other travellers in choosing reliable transfers.
Additional info
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
You can cancel up to 24 hours in advance of the experience for a full refund.
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