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This is a private roundtrip service between Heathrow Airport and your hotel or address in Central London, made just for you and your group.
Our service allows you to avoid crowded bus stations and the stress of public transport. Whether you are arriving or departing, you can travel comfortably without worrying about navigating the city or managing your luggage through busy stations.
We monitor your flight in real time, so your driver is there on time even if your plane is early or late. Your driver meets you inside the airport with a name board, helps with your luggage, and drives you directly to your destination.
This private transfer includes a generous 75-minute wait after landing, longer than many other services offer. We provide comfortable vehicles for any group size, ensuring a safe and easy journey.
What's Included
Meeting and pickup
Flight Monitoring
We actively monitor your flight in real time. Whether your flight arrives early or is delayed, your driver will adjust accordingly to ensure you are collected on time.
Driver Details & Communication
Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on after landing to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Heathrow Airport
The pick-up location at Heathrow Airport depends on the terminal where your flight lands. Our drivers provide a meet-and-greet service inside the arrivals hall at the designated meeting point for your terminal, holding a board with your name for easy recognition. Each terminal has a designated meeting point to avoid confusion:
Terminal 2: WHSmith (Arrivals Hall)
Terminal 3: Caffè Nero (Arrivals Hall)
Terminal 4: Costa Coffee (Arrivals Hall)
Terminal 5: Costa Coffee (Arrivals Hall)
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Meeting Points – Central London
Please wait in the hotel lobby or outside the main entrance of your residence at the scheduled pick-up time.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Waiting Time Policy - Heathrow Airport
We understand that passport control and baggage claim may take time, so our policy allows for generous waiting:
Free Waiting Time: 75 minutes from the actual landing time. This includes 60 minutes at the meeting point plus an additional 15 minutes grace.
Extended Waiting: If passengers doesn’t show within 75 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, depending on the vehicle category, starting from £12.50 per slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.
Communication During Delays: In case of major delays at passport control or baggage reclaim, please notify your driver immediately to avoid confusion.
No-Show: If after 90 minutes from landing the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Waiting Time Policy – Central London
We include 15 minutes of complimentary waiting time from your scheduled pick-up.
If passengers don’t show within 15 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per slot. Payment may be made directly to the driver in cash or via secure payment link.
No-Show: If after 30 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Meet & Greet & Luggage Assistance
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
What to expect
This is a private roundtrip service between Heathrow Airport and your hotel or address in Central London, made just for you and your group.
Our service allows you to avoid crowded bus stations and the stress of public transport. Whether you are arriving or departing, you can travel comfortably without worrying about navigating the city or managing your luggage through busy stations.
We monitor your flight in real time, so your driver is there on time even if your plane is early or late. Your driver meets you inside the airport with a name board, helps with your luggage, and drives you directly to your destination.
This private transfer includes a generous 75-minute wait after landing, longer than many other services offer. We provide comfortable vehicles for any group size, ensuring a safe and easy journey.
Service Coverage
Please note that our standard pick-up and drop-off service covers Central London only. Locations in North-East, East, and South-East London fall outside this area and may be subject to an additional fee. If you are unsure whether your address qualifies, we kindly recommend contacting us in advance for confirmation and pricing.
Luggage Allowance
Our fleet is designed to accommodate both passengers and their luggage comfortably. Allowances per vehicle type are:
Saloon: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
MPV : Up to 4 passengers, 4 large/medium suitcases + 4 carry-ons.
Large MPV: Up to 6 passengers, 6 large/medium suitcases + 6 carry-ons.
Executive: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
Luxury: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons.
Each passenger may also bring one personal item, such as a handbag or backpack.
Oversized Luggage: Items such as surfboards, golf clubs, bicycles, foldable or non foldable mobility scooters may not fit in standard vehicles. Please inform us in advance so we can recommend a suitable vehicle.
If your total luggage exceeds the allowance for your booked vehicle, an upgrade to a larger vehicle will be mandatory for comfort and safety.
It is therefore very important that you inform us of the exact number and size of your bags in advance. Please read the luggage information carefully, as sending an unsuitable vehicle may result in your luggage not fitting.
Service Limitations
We are not liable for missed or cancelled flights. If your flight is cancelled or diverted, this will be treated as a cancellation by the passenger, and a new booking will be required.
Gratuities are not included in the fare and remain at your discretion.
Please note that last-minute bookings are subject to availability, and confirmation will depend on driver and vehicle allocation at the time of request.
After Your Journey
We would be very grateful if you could share your experience on TripAdvisor or Viator. Your feedback helps us maintain service quality and assists other travellers in choosing reliable transfers.
Additional info
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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