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Gotham Ride stands out for its personalized service, ensuring every ride is tailored to your needs. Our professional chauffeurs are experienced and dedicated to providing a safe and smooth journey. We offer a luxury fleet of high-end vehicles equipped with the latest amenities, including complimentary WiFi and bottled water.
Available 24/7, we provide reliable transportation at any time. We monitor your flight in real-time to adjust for any schedule changes, ensuring timely pickups. Our meet-and-greet service includes inside terminal pickup with a sign displaying your name.
Our pricing is transparent, with all tolls, taxes, and fees included. Our customer-centric support team is always ready to assist with any questions or special requests. We prioritize safety and cleanliness, maintaining high standards in all our vehicles. Our local expertise allows us to offer valuable tips about New York City.
Thank you for choosing our company for an exceptional transportation experience.
What's Included
Meeting and pickup
Once you book our service, you will receive a voucher confirming your reservation for the specified date. We will then reach out to you to extend our greetings and ensure we are available to address any questions you may have. Before your arrival, we will contact you again to provide the name and contact details of your assigned driver.
From the moment your flight departs, we will be closely monitoring its progress to stay informed of any schedule changes. Upon your arrival at the airport, our driver will be there to greet you. For international flights, you will have 60 minutes from the time of landing to reach the arrivals terminal, and 30 minutes for domestic flights.
Our driver will be waiting at the arrivals terminal with a sign displaying your name for easy identification. He will also reach out to you to share his precise location and will be available to assist with any needs you might have.
After you board the vehicle, you'll be transported to Manhattan. During the ride, our driver can offer information about the city, provide tips, and share some insights about New York.
Upon arrival at your destination, our driver will thank you for choosing our service and bid you farewell.
Please note that no additional fees, such as tolls, fuel, or parking, will be charged. All costs are included in the price paid at the time of booking. Gratuities are always appreciated!
Thank you for choosing our company!
What to expect
1. Booking:
- Clients can reach out to our company through various channels such as phone, email, or an online booking system.
- Our company representative will gather necessary details from the client, including the date, time, pickup location, and destination.
- We will provide the client with a quote or price estimate for the service based on the information provided.
2. Confirmation:
- Once the client agrees to the booking and price, our company representative will confirm the reservation and provide a booking confirmation to the client.
- The confirmation will include all relevant details such as pickup time, vehicle type, and any special requests or requirements specified by the client.
3. Pre-trip communication:
- Prior to the scheduled pickup, our company may send a reminder or follow-up communication to the client, reconfirming the booking details and ensuring all necessary arrangements are in place.
4. Pickup:
- On the day of the reservation, the assigned driver or chauffeur will arrive at the designated pickup location at the scheduled time.
- The driver will be properly dressed in the company's uniform or attire, and the vehicle will be clean and well-maintained.
- The driver will identify themselves to the client, greet them, and assist with loading any luggage or belongings into the vehicle.
5. Journey:
- The driver will follow the planned route to the client's destination, ensuring a safe and comfortable ride.
- They will abide by all traffic regulations and provide a professional and courteous service throughout the journey.
- If the client has any specific requests or needs during the ride, the driver will accommodate them to the best of their ability.
6. Drop-off:
- Upon reaching the destination, the driver will assist the client in unloading any luggage or belongings from the vehicle.
- They will bid farewell to the client, ensuring they have a pleasant experience and thank them for choosing our company's services.
- If necessary, the driver may provide additional information or offer assistance with directions or recommendations to the client.
7. Feedback and Follow-up:
- Our company may follow up with the client after the service to gather feedback on their experience and ensure customer satisfaction.
- Any necessary payments or invoices will be handled as per our company's policies and procedures.
By providing a reliable, professional, and customer-oriented transport service, our company can create a positive experience for clients from booking to drop-off.
Additional info
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Specialized infant seats are available
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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