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- We distinguish ourselves through privacy, personalized service, and premium amenities.
- You will have a seamless and convenient experience without the need to wait or search for a ride. We also can accommodate specific requests, such as multiple stops, car seat, booster seat, extra luggage etc.
- Our company prioritizes discretion and safety : Chauffeurs are professionals, undergo background checks, and are trained to maintain a high standard of professionalism and safety. We guarantee timely arrivals and departures. Including, luggage handling, route planning, and local recommendations.
- Personalized and Premium Service: We offer amenities like tablets, Wi-Fi, entertainment options, and refreshments.
- Comfort and Luxury: the focus is on providing a smooth, enjoyable, and stress-free journey, with attention to even the smallest details.
- Our company combine privacy, personalized service, and high-end amenities to deliver a premium and stress-free transportation.
What's Included
Meeting and pickup
1) Communication is Key: Provide your preferred method of communication (phone call, text, or a specific app) and ensure your phone is charged and accessible upon arrival. 2) Designated Meeting Points: "Meet at baggage claim" or "Curbside, Door 11". 3) Flight Information & Tracking: Share your flight details (airline and flight number) so the driver can track its status and adjust their arrival time accordingly, especially if there are delays or early arrivals. 3) Baggage Collection Time: If you have checked bags, factor in extra time for baggage claim, especially for international arrivals which also may involve customs clearance. You might prefer to be picked up curbside after you've collected your luggage and are ready to leave. Please stay in touch with the driver during the process of collecting your luggage. 4) Special Needs/Requests: Communicate any specific needs you may have, such as requiring assistance with luggage, child car seats, or needing an accessible vehicle. 5) For International travelers: consider a Buffer Time, Allow some buffer time between the flight arrival and your requested pickup time to accommodate potential delays and allow for baggage collection and exiting the terminal. 6) Alternative Parking/Waiting Options: If the person picking you up is waiting, please use a cell phone to contact us or the person, Indicate the reason for the wait. Sometimes drivers have to move outside of the pick-up zone or paid parking to avoid congestion at the terminal curb. 7) Stay Prepared for Unexpected Changes: Airport operations can be unpredictable due to weather, traffic, or other unforeseen events. Be flexible and maintain open communication with the person picking you up.
What to expect
1. Booking
- When you choose us : you choose a reputable private car service based in New Orleans, Louisiana.
2. Reservation form
- Specify Details: Provide accurate information including your pick-up and drop-off locations, dates, and times.
- Vehicle and Service Level: The vehicle selection is made depending on the number of passengers. Please contact us for your requirements (Sedan, SUV, Minivan etc...) and any extra features or amenities you may need.
- After your booking: You'll receive a confirmation with booking details.
2. Pre-trip communication and preparation
- Driver Assignment and Communication: The car service will assign a professional driver (chauffeur) for your trip.
- Pre-arrival Confirmation: You will receive confirmation via email or text before your scheduled pick-up with the car information and the driver name.
- Flight Tracking : For airport pickups, the service tracks your flight and adjusts the pickup time if needed.
- For delays more than 2 hours, communication is key, please stay in touch with us. Be advised we will always do our best to accommodate you. However, the driver has to respect the schedule. Depending on your new estimated arrival time the person who have to pick-up you may have some delays due to traffic, or other inconveniences. We appreciate your understanding as well as your patience.
3. Pickup
- Driver Arrival: Your chauffeur will arrive at the designated pickup location punctually, often 10-15 minutes early.
- Assistance and Boarding: The chauffeur will assist you with luggage and guide you to the vehicle.
4. The ride
- Luxury and Comfort: The vehicle will be clean, well-maintained, and often offer amenities like climate control, Wi-Fi, refreshments, etc.
- Safe and Efficient Travel: The chauffeur will navigate the best route, considering traffic, to get you to your destination safely and efficiently.
- Personalized Experience: You can customize the ride with preferences like route changes, temperature adjustments, or desired conversation level.
5. Drop-off
- On-time Arrival: Your chauffeur will ensure you arrive at your destination on time.
Assistance upon Arrival: The chauffeur will help you unload your luggage upon reaching your destination.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
- Please contact us for any special requirements
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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