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✅Detailed process and driver info sent promptly after booking.
✅Real vehicle photos provided in advance for safety assurance.
✅Specific Service group on WhatsApp for easy contact.
✅Professional, reliable private driver and car service for a comfortable, seamless, ride.
What's Included
Meeting and pickup
Your airport pickup is more than just a ride — it’s a seamless and reassuring service experience. We are with you every step of the way.
How It Works
1. Instant Confirmation & Guide
Once booked, we'll send a detailed step-by-step guide (with text and visuals) so you know exactly what to expect.
2. Pre-Departure Assurance
We send your driver's name, phone number, license plate, and a real photo of the vehicle.
(We are one of the few offering real car photos — guaranteeing no surprises!)
3. Flight Monitoring
We track your flight in real time. Whether you land early or late, your driver adjusts accordingly.
4. Warm Welcome upon Landing
The moment you land, you’ll receive a welcome message and a photo of your driver holding a name sign in the arrival hall. No wandering, no confusion.
5. Full Support
From deplaning to customs and baggage claim, our team is online to assist you in your language. Need currency exchange or a SIM card? Let us know in advance.
6. Smooth Transfer
You’ll be escorted to the car and taken to your hotel via the most efficient route.
Choose Your Vehicle
To ensure comfort and enough space for luggage, please select based on your group size:
Luggage Capacity (28" suitcase)
Note
a. ) a 28” luggage size： (L)76cm ×(W) 51cm × (H) 31cm (with combined dimensions not exceeding 158cm).
b.) a folded stroller is considered a piece of checked luggage.
c.) a folded Wheelchair is considered two piece of checked luggage.
1–2 passengers → Sedan (fits up to 2)
3–5 passengers → 7-seater Minivan (fits up to 5)
6–9 passengers → 14-seater Van (fits up to 9)
10–12 passengers → 19-seater Van (fits up to 12)
13–15 passengers → 33-seater Bus (fits up to 15)
Extra Luggage Tip:
If you have more bags than listed, please add one extra passenger when booking.
Example: 2 passengers + 3 bags → Select "3 people".
This ensures we assign a larger, more spacious vehicle.
Booking Tips
Accurate Info: Please provide the correct number of travelers and bags for the best match.
Extra Space:
Want more legroom? Simply add one more passenger to your booking for a larger vehicle.
Drive distance Coverage:
the hotel should be located within the third ring road in the Beijing City. there would be a little extra charge for out of range.
Transparency:
We confirm all details and extra charges in advance. No hidden fees.
⏰ Waiting Time Policy
Free Waiting: 2 hours after the airplane actual landing time.
Overtime Fee: USD 5 / CNY 35 per half hour thereafter.
No-Show Policy:
If we cannot reach you within 2 hours of landing, the driver will leave. This is considered a No-Show, and the service will be marked as completed with no refund.
Stay Connected:
Please keep your phone reachable. If plans change, contact us immediately — we're here to help.
Beyond the Transfer
Our service doesn't end at your hotel. Throughout your stay in China — no matter you are in Mainland China, Hong Kong, or Macau — we are available 24/7 for any questions or assistance.
We are your trusted travel partner — always by your side.
What to expect
• Driver’s name
• Driver’s photo
• Driver’s contact Number
• Vehicle’s plate Number
• Vehicle’s branding
2,Beijing Arrival
• Upon arrival in Beijing airport, walk to the exit. There, you will meet our driver. In case you are unable to see our driver (this has never happened before), we strongly suggest you try the following procedure to get in touch with us. We will do our best to solve your problem on the spot.
• Go to the information desk opposite the terminal exit (staff there speak English and are always ready to help), and ask the staff to make a phone call to customer hotline. or you can contact us via wechat: chinatourop
• Call our 24-7 emergency line shown in our confirmation letter and ask for help.
Additional info
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
- Your driver speaks little English, but he is happy to lend his phone to you for a call to our 24 hours English speaking hotline for help if you will need communication.
- Booking Note: Each traveler includes 1 checked suitcase(≤28") . Please count every extra suitcase as an additional passenger. thank you
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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