Taxi Marrakech tours

1. Booking
1.1. Online Booking:

Visit Website or App: Clients access your website or mobile app.
Select Transfer Type: Choose from options like airport transfer, city tour, or custom itinerary.
Enter Details: Input pick-up location (e.g., Marrakech airport), drop-off location, date, time, and number of passengers.
Choose Vehicle: Select the vehicle type (e.g., standard, luxury, or van) based on their needs.
Payment: Securely process payment through integrated payment gateways (credit card, PayPal, etc.).
Confirmation: Receive a booking confirmation via email or SMS, including details of the service and contact information.

1.2. Customer Support:
Assistance: Provide support via phone, email, or chat for any booking queries or changes.

2. Pre-Transfer Preparation
2.1. Confirm Details:
Reminder: Send a reminder message or email a day before the transfer with booking details and contact information.
Driver Information: Share driver details, vehicle type, and estimated pick-up time with the client.

2.2. Vehicle Inspection:
Prepare Vehicle: Ensure the vehicle is clean, well-maintained, and equipped with necessary amenities.
Driver Briefing: Brief the driver about the booking details, special requests, and route.

3. Pick-Up
3.1. Arrival at Pick-Up Location:
On-Time Arrival: The driver arrives at the designated pick-up location (e.g., airport terminal or hotel) on time.
Meet and Greet: The driver meets the client, holding a sign with their name for easy identification (if applicable).

3.2. Assistance with Luggage:
Help with Bags: Assist the client with their luggage, ensuring a smooth transition from the pick-up point to the vehicle.

4. During the Transfer
4.1. Comfort and Safety:
Comfort: Ensure the client is comfortable in the vehicle. Offer amenities like water, Wi-Fi, or air conditioning if available.
Safety: Follow all traffic regulations and ensure a safe, smooth journey to the destination.

4.2. Communication:
Updates: Provide updates on estimated arrival time and any relevant information about the route or destination.

5. Drop-Off
5.1. Arrival at Destination:
On-Time Drop-Off: Arrive at the destination (e.g., hotel, meeting point, or another location) as scheduled.
Assistance: Help the client with their luggage if needed and ensure they have all their belongings.

5.2. Farewell:
Feedback Request: Optionally, request feedback on their experience to improve future services.
Payment Confirmation: Ensure all payment transactions are completed, if applicable.

5.3. Follow-Up:
Thank You Message: Send a thank you message or email to the client, expressing appreciation for their business and providing information for future bookings.

6. Post-Service
6.1. Review and Adjustments:
Review: Assess the service provided and make any necessary adjustments based on client feedback and internal review.
Continuous Improvement: Implement improvements based on feedback to enhance service quality.