Conveniently travel between Osaka Itami Airport (ITM) and your city hotel with this private transfer service. Bypass the stress of taxi lines and crowded public transport as a professional driver meets you with a personalized name sign right at the arrivals area. Enjoy a direct ride to your accommodation, while your driver monitors your flight status for timely pickups. Perfect for families and groups, this service accommodates up to 13 passengers, ensuring a comfortable journey. Experience the ease of door-to-door service, allowing you to focus on exploring Osaka or Kyoto vibrant culture and attractions upon arrival.
- Private transfers tailored just for your group, ensuring comfort and privacy
- 60 minutes of complimentary waiting time for airport arrivals
- Child seat available upon request at no extra charge
Please provide accurate lead traveler contact details, flight number, pickup address, drop-off address, actual passenger number, luggage quantity, and a reachable phone number or WhatsApp after booking.
For Itami Airport arrival pickup, the driver will meet guests in the airport arrival area with a sign displaying the lead traveler’s name. Free waiting time is 60 minutes from the actual flight landing time.
For hotel, accommodation, or city pickup, please wait in the hotel lobby, at the main entrance, or at the confirmed pickup point at the scheduled pickup time. Free waiting time is 30 minutes from the scheduled pickup time.
For apartments, private residences, stations, or other agreed pickup points, please provide the complete address, building name, entrance details, station exit, and access instructions in advance.
The overtime fee is JPY 5,000 per hour for vehicles with 14 seats or fewer, JPY 10,000 per hour for an 18-seat Coaster and a 44-seat bus.
Services between 10:00 PM and 7:00 AM are subject to a late-night service fee of JPY 2,000 .
For 18-seater Coasters and 44-seater buses, cancellations made within 72 hours before the scheduled service start time are non-refundable.Other vehicle types and regular products follow the general cancellation policy, under which cancellation is permitted up to 24 hours before the scheduled service start time.
Please keep your phone or WhatsApp reachable on the service day. Incorrect or incomplete flight, pickup, or contact information may affect the service.
The selected vehicle must accommodate both the actual passenger count and luggage quantity. If capacity is exceeded, a paid vehicle upgrade or additional vehicle may be required, subject to availability.
For a full refund, cancel at least 24 hours before the scheduled departure time.
You can cancel up to 24 hours in advance of the experience for a full refund.
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