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Offered languages
- English
- English
Each journey with us is tailored to your preferences and needs, ensuring not only comfort but an experience that feels distinctly yours. Our fleet consists of high-end, impeccably maintained vehicles, and our drivers are more than just timely—they’re discreet professionals trained in exemplary customer service. Whether it’s providing preferred in-car amenities, accommodating special requests, or ensuring a smooth, quiet ride, our focus is unwavering: to deliver a seamless, stress-free travel experience. Perfect for business executives, special events, or simply a daily commute, we invite you to travel with us and feel the difference true professionalism can make.
What's Included
Meeting and pickup
On the instance a customer is in an intricate area with difficulty in access, a constant line of communication will be maintained till customer is picked up.
Anywhere the client will be within Arusha boundaries.
What to expect
• Customer Initiation: The customer initiates the process by booking a ride. This can be done through various channels like phone call, email or website.
• Information Input: The customer provides essential details such as pickup location, destination, preferred time, and any special requirements (like a child seat or accessibility features).
• Confirmation: The service confirms the booking, often providing details of the assigned vehicle, driver name and an estimated time of arrival.
2. Dispatching the Vehicle:
• Driver Notification: A driver is notified of the new ride request through our communication system.
• Vehicle Preparation: The driver ensures the vehicle is clean, fueled, and ready for passenger transport.
• En Route to Pickup: The driver heads to the pickup location, possibly using GPS for the most efficient route.
3. Pickup:
• Arrival Notification: The customer is notified when the driver arrives.
• Passenger Boarding: The driver waits for the passenger to board and ensures they are comfortably seated.
• Confirmation of Destination: The driver confirms the destination with the passenger.
4. Transportation:
• Route Navigation: The driver navigates to the destination, choosing the best route for speed and safety.
• In-Transit Services: Amenities like water, music choice, or temperature control may be offered.
• Communication: The driver may provide updates or engage in conversation as per the customer’s preference.
5. Drop-off:
• Arrival at Destination: The vehicle arrives at the specified destination.
• Fare Calculation and Payment: The pre-determined payment is processed through the chosen method (cash, mobile money or card).
• Passenger Disembarkation: The driver assists the passenger as needed to safely exit the vehicle.
• Farewell: The driver often thanks the passenger, wishing them well.
6. Post-Ride Services:
• Feedback and Rating: The customer is encouraged to provide feedback or rate their experience.
• Receipt and Record: A receipt is provided, and the trip is recorded for both the passenger’s and the company’s records.
Throughout these steps, emphasis is placed on safety, efficiency, and customer satisfaction to ensure a positive experience with the transport service.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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