Round trip transfer between Calgary Airport and Lake Louise

1. Booking & Reservation
• Customers book their ride online, via an app, or by phone.
• They provide details such as pick-up time, flight number, number of passengers, and luggage quantity.
• They receive a confirmation email or SMS with their booking details.
2. Pre-Trip Coordination
• The system or team reviews bookings and assigns vehicles based on passenger load.
• Customers receive a reminder notification (e.g., 24 hours before) with driver details and instructions.
• The driver checks flight statuses for any delays and adjusts accordingly.
3. Pick-Up at the Airport
• The driver arrives at the designated pick-up zone before the customer’s arrival.
• Customers receive a message upon arrival with directions to the shuttle.
• The driver assists with luggage and ensures all passengers are accounted for.
4. Transit to Banff
• The shuttle departs on time, following the safest and fastest route.
• The driver provides information about the journey, estimated arrival time, and optional stops if needed.
• Complimentary services (if offered) such as bottled water, WiFi, or sightseeing tips enhance the ride.
5. Drop-Off at Destination
• The driver ensures each passenger reaches their correct drop-off location (hotel, residence, or designated stop).
• Assistance with luggage is provided.
• The customer is thanked for using the service, and feedback may be requested via an app or email.
6. Post-Trip & Follow-Up
• Customers receive a receipt and possibly a discount for future bookings.
• Any lost items in the shuttle are logged and customers are contacted.
• Feedback is collected to improve service quality.