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Punta Cana offers an unparalleled ride with premium private transportation from High Level Transport. With modern vehicles and professional drivers, every journey is transformed into a comfort and tranquility experience. Whether you’re heading to the airport, a hotel, or taking part in exciting excursions, every detail is designed to exceed your expectations. Traveling as a group or as a family has never been easier and more enjoyable, allowing you to enjoy the splendour of the Dominican Republic without worry.
- Reliable and safe transfers in high-end vehicles
- Personalized services for groups, families and individual travelers
- Exceptional customer service and clear communication
- VIP options for an exclusive experience tailored to your needs
What's Included
Meeting and pickup
To ensure timely and organized service, we ask travelers to consider the following: Airlines and flight number: Please provide these details at the time of booking. This allows us to monitor delays and adjust the pick-up time if necessary. Meeting point : Our driver will meet you at the airport exit with a sign with your name. For hotel pickups, we will be in the main lobby at the indicated time. Waiting time: We offer a complimentary pick-up time. In case of longer delays, please contact us to reschedule. Direct communication: Once your reservation is confirmed, you will receive a contact number available via WhatsApp and call for any queries before or during your transfer. Special baggage: If you are travelling with bulky luggage (wheelchairs, pushchairs, boards, sports equipment), please notify us to assign the appropriate vehicle. Large groups : To guarantee availability, we recommend booking in advance and confirming the exact number of passengers.
What to expect
1. Simple booking and immediate confirmation
The traveller makes their reservation by providing flight details, destination, number of passengers and any special requests. Upon completing the booking, you will receive an immediate confirmation with all transfer information.
2. Contact prior to travel
Before your arrival, our team reviews the data and communicates with the traveler to confirm the pickup time, verify the flight information and resolve any questions. A contact number available via WhatsApp is also sent for direct assistance.
3. Real-time flight monitoring
We follow the flight in real time to adjust the pickup time in case of delays or advances. This ensures that the driver is present just when the traveler needs it.
4. Meeting with the driver
Upon arrival, the traveler goes to the airport exit, where our driver waits for you with a sign with your name to facilitate identification. For hotel pick-ups, the driver will be in the main lobby at the agreed time.
5. Assistance with luggage
Our driver welcomes the passenger with professional and friendly treatment, helping with luggage and making sure everything is properly loaded.
6. Board a comfortable and safe vehicle
The traveler boards a modern, clean and air-conditioned vehicle, assigned according to the number of people and the type of luggage. We have standard, premium and group options.
7. Direct transfer to destination
The service is completely private and direct, without unnecessary stops. The driver drives safely and professionally, ensuring a comfortable ride. During the trip, the passenger can request music, temperature or information about the area.
8. Arrival at destination and final assistance
Upon arrival at the hotel, villa or agreed point, the driver helps unload the luggage and confirms that everything is in order before saying goodbye. Our team is available for any additional queries or to coordinate the return transfer.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
You can cancel up to 24 hours in advance of the experience for a full refund.
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