Trip Confirmation (1 Days Before)
You will receive an email 2 days before your scheduled service to reconfirm your pick-up date, time, and location.
Note: Driver details may change and will not be provided in advance.
Driver Contact
The assigned driver will contact you via WhatsApp or email the night before or on the day of service.
Please make sure your WhatsApp number is correct and accessible.
Airport Pick-Up – Real-Time Flight Tracking
Meet & Greet Option(additional ¥3000): Your driver will wait in the arrival hall holding a sign with your name. Includes 60 minutes of free waiting time after your flight lands.
Non Meet & Greet Option: A detailed map with the exact pick-up location will be sent to you in advance.
Non-Airport Pick-Up
For city or hotel pick-ups, the driver will wait up to 15 minutes at the confirmed meeting point (e.g. hotel lobby or entrance).
Vehicle Options – Clean, Comfortable & Fully Insured
For airport pick-ups, choose Meet & Greet with a name sign or use our standard pick-up point with a location map. Please provide your correct flight number and an active WhatsApp contact so your driver can track your flight and coordinate directly with you.
For a full refund, cancel at least 24 hours before the scheduled departure time.
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You can cancel up to 24 hours in advance of the experience for a full refund.
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