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We provides a reliable private transfer service using new, clean, and spacious vans designed for comfort. All our drivers are professional, friendly, and fluent in English, ensuring a smooth and pleasant journey anywhere on the island.
Your trip includes everything. Fuel, toll fees, parking, and taxes with no hidden charges. Routes can be customized to fit your travel plans, whether you’re heading to a hotel, villa, or popular tourist area. Enjoy a worry-free ride with us, where comfort and service come first.
What's Included
Meeting and pickup
Your driver will be waiting for you at the Arrival Hall of Ngurah Rai International Airport (DPS), holding a sign with your name clearly written on it.
Once you’ve passed immigration and collected your luggage, simply look for your friendly driver in the arrival area.
Our admin team will contact you one day before your transfer to confirm all pickup details and share your driver’s name and phone number.
If you can’t find your driver at the airport, don’t worry — just call us and we’ll help you right away.
Good to know:
Your driver will wait up to 90 minutes after your flight lands.
We track all flight delays to make sure your driver is there when you arrive.
Please include your flight number when booking so we can adjust the pickup time if needed.
What to expect
After booking, guests will receive a confirmation email from Mora Bali. Please make sure your flight number, arrival time, and hotel, villa address are entered correctly to ensure a smooth pickup experience.
Step 2 – Reconfirmation
One day before your transfer, your operations team will contact you via WhatsApp or email to reconfirm all details. The driver’s name and phone number will also be shared at that time.
Step 3 – Meeting Point
Airport: The driver will be waiting at the Arrival Hall of I Gusti Ngurah Rai International Airport (DPS), holding a sign with your name on it.
Hotel: Pickup will take place in the hotel lobby at the scheduled time.
Port: For Sanur, Serangan, or Padang Bai ports, the driver will wait at the main entrance of the fast boat terminal.
Step 4 – The Journey
Once you meet your driver, your luggage will be assisted into the vehicle. Enjoy a comfortable ride in a Toyota Hiace Premio with air conditioning, spacious seating, complimentary bottled water, and free Wi-Fi.
Step 5 – Drop-off
You will be safely dropped off at your destination — whether it’s a hotel, villa, airport, or tourist attraction. The driver will help unload your luggage and ensure everything is in order.
Step 6 – Completion and Feedback
After your trip, you’ll receive a thank-you message along with a link to leave your feedback or review.
Additional info
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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