• Private transfers only — no sharing with other passengers
• Spacious vehicles ideal for families, friends, or small groups
• Onboard comfort: air-conditioning, Wi-Fi, bottled water
• Professional drivers with local knowledge
• Flight tracking and free rescheduling if delayed
• Real-time coordination via WhatsApp for smooth communication
What to expect
1、Booking is submitted with pick-up and drop-off details, date, time, number of passengers, luggage requirements, vehicle type, and any special needs or requests.
2、Confirmation: A confirmation email/text is sent, often with driver and vehicle details.
3、Scheduling & Dispatch: Dispatch assigns a driver and vehicle. Customer may receive driver's name, contact number, and tracking link (if available).
4、Pick-Up: Driver meets the client at the designated location (see Pickup Details above). Assistance is provided with luggage.
5、Transfer: Comfortable ride in a private, air-conditioned vehicle with Wi-Fi and bottled water.
6、Drop-Off: river will safely arrive at the drop-off point (terminal, curbside, or hotel entrance), assists with luggage, and confirms all belongings before ending the trip.
Vehicle Capacity
Sedan: 3 passengers max, 2 suitcases + 2 carry-ons max, child seat not available
Minivan: 7 passengers max, 4 suitcases + 2 carry-ons max, child seat available upon request
SUV: 6 passengers max, 5 suitcases + 3 carry-ons max, child seat available upon request
Minibus: 14 passengers max, 14 suitcases + 14 carry-ons max, child seat available upon request
Others
Sedan: child seat not available
Minivan: child seat available upon request, please refer to the“What's Included" section for extra charge policy
SUV: child seat available upon request, please refer to the“What's Included" section for extra charge policy
Minibus:child seat available upon request, please refer to the“What's Included" section for extra charge policy
Inclusions:
• Private transportation (vehicle according to booking)
• Base service hours: 7:00-20:00
• Professional driver
• Bottled water
• Wi-Fi on board
• Flight tracking & rescheduling in case of delays
Exclusions:
• Meet-and-Greet
• Evening/Night service hous(20:00-07:00): Pick-ups from 20:00–07:00 require the Evening/Night ADD-ON, shown next to the Base service under this product
• Child seats: Available upon request, for extra charge policy, please refer to the "What's Included" section
• Overtime charges apply if available ( refer to "Additional Notes")
• Tips/Gratuities (optional)
Additional Notes
• We recommend booking at least 24 hours in advance to ensure availability
• If you are traveling with oversized luggage or sports equipment, please inform us in advance so we can assign the most suitable vehicle
• Free Waiting Period:
• Airport: 60 minutes (counted from scheduled pick-up time)
• Seaport&Railway Station: 30 minutes(counted from scheduled pick-up time)
• Others: 15 minutes (counted from scheduled pick-up time)
• Overtime Charges: USD 15 per 15 minutes
• Child Seats: Please specify type and quantity in booking notes, available upon request, for extra charge policy, please refer to the “What's Included" section
• For any questions, feel free to contact us through your booking or account before your trip