Hotel Casa La Factoria by Faranda Boutique, a member of Radisson Individuals

Hotels
•
Radisson Individuals Americas
9 (393 reviews)
Calle de la Factoría Carrera 3 #36-13 , Cartagena de Indias , co

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Comfortable rooms
Cons:
Overpriced
Cleanliness issues
Inconsistent service quality

Categories

Cleanliness
8.71
Several mentions about maintenance issues and cleanliness concerns.
Service
9.68
Many positive notes on the helpfulness and professionalism of the staff.
Location
9.72
The hotel's location received positive remarks in multiple reviews.
Room Quality
9.17
Rooms are described as comfortable and spacious.
Amenities
8.7
Some amenities were well-received, while others indicated need for improvement.
Value for Money
8.16
There are mentions of the hotel being overpriced.
Food and Beverage
8.71
Food quality received positive remarks, but breakfast was often criticized.
Overall Experience
9.18
Overall, guests had a good experience despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:34

Property Description

Luxurious Accommodation
Hotel Casa La Factoría By Faranda Boutique offers elegantly designed rooms with modern amenities including free WiFi, flat-screen TVs, and private bathrooms. Guests can also enjoy the convenience of a fridge in every room.

Exquisite Dining Experience
Indulge in a delightful a la carte breakfast at the on-site restaurant, known for its specialty in Nikkei cuisine. Whether you're a food enthusiast or simply looking to savor unique flavors, this dining experience is sure to impress.

Relaxation and Recreation
Unwind and rejuvenate in the Jacuzzi available for guests at Casa Factoría Faranda Boutique. After a day of exploring the nearby attractions such as Cartagena's Walls and San Felipe de Barajas Castle, this tranquil amenity is the perfect way to end your day.

Experience luxury, exceptional dining, and relaxation at Hotel Casa La Factoría By Faranda Boutique. Book your stay now for an unforgettable getaway.

Important information:

Please note that only assistance dogs, guide dogs, service dogs or one emotional support animal are allowed at no additional charge.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTG

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 393 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
M
mary • extended_group • ca
8
The overall experience was wonderful
Pros:

The rooms and the breakfast was wonderful

Cons:

The room top pool could have been maintained better with more water in the pool

2026-03-06 • via Nuitee
M
Mateo • couple • co
7
Just ok, but could have been better
Pros:

Location is good, friendly staff and good breakfast. Overall good stay but for the price I’d like to find a different place next time.

Cons:

Some honest and hopefully friendly criticism: The hotel had some problems with their laundry service and that meant we did not have towels available in our room for the first two days (they solved it a few hours later each day and we did receive a nice bottle of wine :) ).
There’s a white sofa in the room that is very dirty and stained which does not make you want to sit there.
The bathroom has a curtain for privacy, but I will never understand the full transparency openness (in most hotels nowadays though).
The common areas look nice but lack a comfortable chair and space for you to enjoy them. Same with the rooftop, it does not provide a “cozy” experience.

2026-03-02 • via Nuitee
M
MARTHA • couple • co
10
Excelente hotel, lo recomiendo
Pros:

La amabilidad de todo el personal
Gina, Elias, Yelitza y Luz María fueron especialmente atentos con nosotros

Cons:

Nada

2026-03-02 • via Nuitee
D
Dennis Yamile • couple • co
8
Muy bueno el hotel servicio y desayuno excelente
2026-02-23 • via Nuitee
F
FaboJP • family_with_children • co
10
Relax
Pros:

Un hotel tranquilo

Cons:

Nada

2026-02-13 • via Nuitee
S
Sebastian • couple • cl
9
2026-02-10 • via Nuitee
A
Albino • couple • pt
4
2026-02-10 • via Nuitee
E
Erik • couple • br
10
2026-01-28 • via Nuitee
F
Fernando • couple • cl
9
muy agradable
Pros:

excelene servicio, todo muy limpio y bonito

Cons:

la tv nunca funcionó. estaba operativa un rato y se cortaba el internet.
no me gustó que el baño está incluído en la habitación formando un sólo espacio

2026-01-23 • via Nuitee
S
Santiago • couple • pe
8
Cosas x mejorar lo demás atención desayuno habitación ok
Pros:

Mi cuarto cómodo muy simpático pero
Se demoró en salir agua caliente y la ducha no caía pareja.

Cons:

Ver las paredes de la piscina del primer piso con rajaduras hongos y en el último piso deberían pintar y tener mejor mantenimiento con las paredes y jacuzzi

2026-01-20 • via Nuitee
M
Maria • couple • co
8
Pros:

El desayuno estuvo bien.

Cons:

Cuando hice la reserva me dieron una tarifa de $ 198.90 dólares, y posteriormente al pagar me dieron una tarifa de $ 236.69 y el hotel no me pudo resolver nada porque alegaron que eso habia sido manejo de Booking.

2026-01-19 • via Nuitee
M
MARCELO • family_with_children • br
2
Disaster ! Overcharged by mistake by this property without Resolution!
Pros:

Location and hotel comfort, very convenient to all restaurants and shops. Nice pool .

Cons:

Having a major issue with this hotel, poor staff training, very unfriendly, causing them to charge my credit card 3 times ! in one card is the correct value that I owe for the property. But they also charged twice in the other other card, in this card they mistakenly charge the entire stay (what was already charged/paid in the other), then they told me would be canceling and returning the charge, but instead due staff incompetency, they have charged again ! doubling the value! after numerous requests, hotel said was canceled, but never credit into my account. I´m with my bank disputing these charges, Still not resolved, after 20 days. I will push until the end on this matter, even with legal actions if necessary. Waiting on a response! I travel the whole world, never had an issue like this.

2026-01-17 • via Nuitee
F
Fernando • couple • uy
10
Hermoso hotel
Pros:

La piscina y la ubicación

Cons:

La habitación muy pequeña

2026-01-16 • via Nuitee
F
Felipe • solo_traveller • ec
10
2026-01-13 • via Nuitee
L
Linnéa • couple • se
10
2026-01-13 • via Nuitee
C
Carla • couple • us
8
2026-01-10 • via Nuitee
C
CARLA • couple • br
9
Pros:

LOCALIZAÇÃO EXCELENTE! SERVIÇO EXCELENTE!

Cons:

O café da manhã poderia ser melhor.

2026-01-09 • via Nuitee
K
Kmarquier • couple • ca
9
Pros:

Emplacement A1, personnel efficace

Cons:

Eau froide/tiède de la douche et oreillers trop épais

2026-01-03 • via Nuitee
R
Ricardo • family_with_children • br
6
Pros:

Localização muito boa!!

Cons:

Casarão velho e quarto pequeno e sem janela.

2025-12-30 • via Nuitee
L
Luis Vilariño • family_with_children • es
9
2025-12-30 • via Nuitee