Hotel Blue Star Cancun

Hotels
7.7 (301 reviews)
Av Palenque #102 SM 26 MZ 20 LT 70 , Cancún , MX
+52 998 577 2977

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Limited food options
Room maintenance problems

Categories

Cleanliness
6.94
Some reviews mention cleanliness issues such as mould in bathrooms and general maintenance problems.
Service
8.31
Positive remarks about the friendliness of staff, but some complaints about the quality of service.
Location
8.65
Multiple reviews noted a good location, convenient for tours and close to amenities.
Room Quality
7
Issues mentioned regarding maintenance and comfort in some rooms.
Amenities
7.63
Amenities were positively noted; however, several users expressed a need for improvement.
Value for Money
8.2
While some guests found value in their stay, others felt the accommodation did not match service quality.
Food and Beverage
6.84
Limited breakfast options and complaints about the overall food quality were prevalent.
Overall Experience
8.01
Generally mixed feedback; while some enjoyed the experience, there were notable dissatisfaction points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:56

Property Description

Centrally Located Luxury in Cancún

Modern Comforts: Hotel Blue Star Cancun offers air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. Enjoy the convenience of a coffee machine, balcony, and city views in select rooms, along with a safety deposit box for your valuables.

Relax and Unwind: Indulge in the hotel's hot tub, dine at the on-site restaurant, or unwind on the terrace overlooking the bustling city. The shared lounge provides a cozy space to socialize, while room service and a 24-hour front desk cater to your every need.

Convenient Amenities: Start your day with a continental breakfast before exploring nearby attractions like Beto Avila Stadium and Cancun Bus Station. With free private parking and a paid airport shuttle service, your stay at Hotel Blue Star Cancun promises both luxury and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.7
Based on 301 reviews
Cleanliness: 6.94
Service: 8.31
Location: 8.65
Room Quality: 7
Amenities: 7.63
Value for Money: 8.2
Food and Beverage: 6.84
Overall Experience: 8.01
G
gaelle • solo_traveller • fr
7
Pros:

L'accueil du personnel.
Nous avons pris une nuit après un long voyage pour ne pas rouler la nuit jusqu'à tulum et une nuit en fin de séjour.
La piscine, nous nous sommes relaxés à 6h45 avant notre départ pour l'aéroport.
l'espace extérieur pour fumer et boire un café
l'hôtel propose à manger, cependant, il y a un excellant restaurant local juste en face en traversant la route pas cher du tout

Cons:

les oreillers,
la clim, il fait trop chaud pour dormir sans et vraiment trop froid avec, malgré que nous l'avions mise à 27
le bruit

2026-09-19 • via Nuitee
F
Francesca • extended_group • it
5
2026-09-15 • via Nuitee
P
Pru • solo_traveller • mx
7
2026-09-15 • via Nuitee
M
Marie • solo_traveller • fr
10
2026-09-12 • via Nuitee
D
Dali • solo_traveller • mx
9
Pros:

El lugar bien y el personal hace un buen trabajo. Lo recomiendo además el costo es accesible.

2026-09-06 • via Nuitee
T
Temi • solo_traveller • gb
7
Good value, clean, comfortable hotel
Pros:

Free parking and free continental buffet breakfast with cooked options available at a very reasonable price. Staff were polite and helpful and location close to several cheap options for food.

Cons:

Property was a little old and dated.

2026-09-03 • via Nuitee
J
Josué • solo_traveller • mx
2
2026-08-30 • via Nuitee
M
Michela • extended_group • it
8
Pros:

Posizione, dimensione stanza, piscina

2026-08-29 • via Nuitee
P
PREYA • family_with_children • fr
6
Pros:

L'accueil du personnel et la piscine même si elle présentait quelques insectes morts et des feuilles.

Cons:

Les chambres ne sont pas bien isolées et nous entendons tout ce qui se passe dans la rue, dans les escaliers et dans les autres chambres. Les lits sont petits (1m40) et la salle de bain avec un lavabo à moitié cassé

2026-08-27 • via Nuitee
M
Margarita • couple • us
10
2026-08-26 • via Nuitee
L
lorena • family_with_children • cl
8
Pros:

Cerca del centro

Cons:

Al llegar me cobraron un impuesto, que no aparecería al momento de realizar la reserva. Tampoco me entregaron boleta por ésto.

2026-08-25 • via Nuitee
Y
Yunuen • solo_traveller • mx
9
Pros:

Todo estuvo acordé a la publicación

2026-08-25 • via Nuitee
G
Guichard • solo_traveller • pa
9
2026-08-14 • via Nuitee
C
Christelle • extended_group • fr
8
2026-08-11 • via Nuitee
G
Giovanny Daniel • solo_traveller • mx
9
AMENA Y COMODA
Pros:

El desayuno estuvo adecuado
Estuvo rico y la atención del personal fue amena
La pisciona se veia limpia
El personal en su mayoria fue amable a excepción de la ultima recepcionista
La habitación estuvo bien, precio costo (le falta un poco de presion al flujo del agua, pero aceptable)

Cons:

No me gusto la atención de la última persona en atención de la recepción.
El flujo del agua estuvo bajo y para tomar un baño se demora uno.

2026-08-10 • via Nuitee
E
Eylin • couple • co
8
Lugar seguro - habitaciones limpias
Pros:

El aseo de la habitación

Cons:

El tipo de desayuno ya que era continental y muy básico debías comprar si querías complementar tu desayuno

2026-08-08 • via Nuitee
G
GEMMA • couple • es
7
Habitación OK pero mejorar desayuno
Pros:

Camas confortables y baño espacioso.

Cons:

el desayuno, muy básico. Se debería mejorar!

2026-08-04 • via Nuitee
K
Krisztina • family_with_children • gb
6
Pros:

Pool

Cons:

The sink was broken, the french door didn't work. For cooked breakfast we had to pay extra.

2026-07-24 • via Nuitee
D
Dalila Noemi • family_with_children • mx
9
2026-07-21 • via Nuitee
L
Luis Alberto • solo_traveller • co
10
Pros:

Todo ok

Cons:

Todo bien

2026-07-20 • via Nuitee