Mount Usambara Hotel

Hotels
•
Independent
6.4 (5 reviews)
Usambora, Tanga , Tanga , TZ
255-716-711 007

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Facilities

Free breakfast
Health or beauty spa nearby
Free beach shuttle
Free WiFi
24-hour front desk
Express check-in/check-out
Continental breakfast
Designated smoking area
Concierge service
Evening entertainment
See all facilities

Review Highlights

Pros:
Friendly staff
Helpful manager
Great location
Cons:
Poor food quality
Slow service
Limited room service

Categories

Cleanliness
5
Mixed feedback on cleanliness with some guests mentioning issues like odour in the bathroom.
Service
7.4
While some guests appreciated the helpful manager and friendly staff, others had complaints about slow service and food delivery times.
Location
8.1
Positive feedback on the hotel's proximity to key landmarks and public transport.
Room Quality
5
Rooms were a mixed bag with some guests mentioning comfort while others highlighted issues like limited room service.
Amenities
5
Amenities received mixed reviews, with some guests enjoying the gym and pool while others noted the lack of certain services like spa facilities.
Value for Money
5
Varied opinions on the pricing, with some guests feeling it was expensive for the services provided.
Food and Beverage
5
Food and beverage services faced criticism for long wait times and poor quality, impacting overall guest satisfaction.
Overall Experience
6.1
Most guests had a mixed experience with both positive and negative aspects noted in their reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-25 13:24

Property Description

Luxurious Spa Services
Indulge in onsite massages, body treatments, and facials for the ultimate relaxation during your stay.

Gourmet Dining Options
Savor international cuisine at the mombo grill restaurant, enjoy room service, or grab a snack at the coffee shop/cafe.

Convenient Amenities
Stay connected with complimentary wireless internet, take advantage of concierge services, and enjoy a complimentary beach shuttle.

Book now at Mount Usambara Hotel in Tanga for a truly luxurious and convenient experience!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Property is cleaned with disinfectant

  • Payment

    Cash deposit required

See all policies

Location

Guest Reviews

6.4
Based on 5 reviews
Cleanliness: 5
Service: 7.4
Location: 8.1
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 6.1
K
Katja
4
Pros:

The key card did not work. It took some time to get a key that worked for the door. The bathroom had a terrible odour as it had 3 or 4 urinal discs sitting on a ledge above the door. Check out was 10 am which is very early.

2025-03-09 • via Nuitee
K
Krista • partner
4
Pros:

This property was a huge disappointment. It started off so well, the manager was helpful and communicating via WhatsApp to assist with our booking, the checkin girls were super friendly, unfortunately the food was terrible. I wasn’t feeling well so wanted to stay somewhere with room service to make meals easy. The first night we ordered 2 salads and it took 2 hrs to get our food and it was terrible. Why we tried again the next day is beyond me but we did… a sandwich and a bowl of rice took an hour and a half, my husband was the only one in the restaurant at the time. It is a costly place to stay for having such terrible food. We moved to CBA hotel for our last night in Tanga and it was a breath of fresh air with great food and service:)

2025-03-07 • via Nuitee
J
Jens
4
Only poor...
Pros:

Never again...

2024-08-21 • via Nuitee
C
Carol Ann
4
Pros:

Staff are friendly enough, but in dire need of customer service training.

2024-02-02 • via Nuitee
B
Brenda • family
8
Pros:

Certainly one of the better and safer places to be. Nice big rooms. Great staff. Hotel needs minor maintenance but certainly our group was happy with the hotel.

2023-11-29 • via Nuitee