ibis Cucuta

Hotels
•
ibis
8.5 (2207 reviews)
Calle 15 # 0- 28 , Cúcuta , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Great location
Satisfactory food
Cons:
Room size
Lack of certain amenities
High prices

Categories

Cleanliness
8.46
Most reviews highlight cleanliness positively, though a few mention minor issues.
Service
9.43
Many reviews express appreciation for the helpfulness and attention of the staff.
Location
9.47
Numerous reviews mention excellent location, close to dining and attractions.
Room Quality
7.92
Some reviews indicate discomfort with room size and amenities.
Amenities
7.45
Some guests noted the lack of basic amenities and issues with room facilities.
Value for Money
7.91
Mixed sentiments about value, with some feeling the price was high for quality.
Food and Beverage
8.96
Guests praised the breakfast and dining experiences.
Overall Experience
8.43
Generally positive with some issues affecting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:47

Property Description

Convenient Location and Amenities

Located just 500 meters from Cucuta Public Library, ibis Cucuta offers a comfortable stay with a garden, free private parking, and a restaurant. Enjoy air-conditioned rooms with free WiFi and a bar for relaxation.

Comfortable Rooms and Services

Each room at ibis Cucuta features a desk, flat-screen TV, and private bathroom with complimentary bed linen and towels. Benefit from airport transfers and a car rental service for convenience.

Delicious Buffet Breakfast and Multilingual Staff

Start your day with a hearty buffet breakfast served every morning. Our 24-hour front desk staff are fluent in English and Spanish, ensuring a seamless stay for all guests.

Book your stay at ibis Cucuta now to experience convenience and comfort during your visit to Cúcuta.

Important information:

LOCAL TAX LAW Based on local tax laws, all Colombian citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately.
To be exempt from this 19% additional fee (IVA) only when receiving a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country; Exemption only applies to room package rates (accommodations). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that in accordance to 679 of 2001 Colombian Law, Law 1336 de 2009 and 3840- 2009 resolution, sexual exploitation of children is illegal. Therefore, every children from ages 0 to 17 must present a valid ID and birth certificate along with the parents ID to verify their relationship. If the minor is not accompanied by his or her parents, the accompanying adults must have a written and authenticated authorization along with the previously mentioned documentation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2207 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 8.96
Overall Experience: 8.43
L
LuzMaría • solo_traveller • co
6
El hotel es cómodo, pero la relación con el servicio me parece desproporcionada. No tienen servicio de restaurante y el
Pros:

La habitación estaba cómoda

Cons:

El desayuno no era lo que esperaba

2026-03-14 • via Nuitee
M
Margarita Maria • solo_traveller • co
9
2026-03-14 • via Nuitee
B
Billy • couple • pa
8
2026-03-14 • via Nuitee
C
Contreras • family_with_children • co
9
2026-03-12 • via Nuitee
J
Jose Maria • solo_traveller • co
10
Acogedor
Pros:

Ubicación y servicios

2026-03-11 • via Nuitee
N
Noheli • solo_traveller • ve
1
Pros:

La ubicación

Cons:

Es demasiado costoso para lo que ofrecen la habitación no tiene buenas almohadas ni cobija les falta actualizar sus TV son demasiado viejos no se puede ver ni una película no viene ni con agua toca cancelarla aparte al igual que su desayuno muy costoso pero para lo que ofrece

2026-03-08 • via Nuitee
N
Nabas • couple • cl
10
2026-03-08 • via Nuitee
N
Navarro • family_with_children • co
8
2026-03-07 • via Nuitee
M
Maria Claudia • extended_group • ve
10
Excelente
Pros:

Muy buena ubicación y muy limpio. Excelentes instalaciones

Cons:

Las habitaciones son pequeñas

2026-03-06 • via Nuitee
S
Serrano • couple • co
10
Pros:

Habitación y la ubicación

2026-03-06 • via Nuitee
J
Jose Maria • solo_traveller • co
10
Excelente
Pros:

Desayuno y su ubicación

2026-03-06 • via Nuitee
K
Kelly • solo_traveller • co
8
2026-03-04 • via Nuitee
N
NELSON LEONARDO • couple • co
9
2026-03-03 • via Nuitee
P
PASTOR • solo_traveller • es
1
PRECIO ALTO PARA LAS COMODIDADES QUE OFRECEN,
Pros:

nada

Cons:

PRECIO ALTO PARA LAS COMODIDADES QUE OFRECEN, terminé pagando casi 90 dólares por una habitación sin nevera, con fallos en la TV, reducida, con amenidades nulas en baños y habitación. No lo recomiendo, salvo una emergencia como fue mi caso y aun asi no creo.

2026-03-02 • via Nuitee
M
morey marcano • family_with_children • co
10
Muy cómodo.
Pros:

Excelente

Cons:

Todo muy bien.

2026-02-28 • via Nuitee
L
La Cruz Colmenares • family_with_children • ve
10
Pros:

Hotel limpio, personal amable.

Cons:

La habitación no tiene nevera

2026-02-27 • via Nuitee
A
Andreapg1983 • family_with_children • co
8
2026-02-26 • via Nuitee
K
KATHERYN • solo_traveller • co
10
Buena!!
Pros:

La ubicación

Cons:

Quizás poder contar con un TV más inteligente

2026-02-24 • via Nuitee
A
Alyce • family_with_children • ie
9
Pros:

La cama muy confortable, la limpieza de la habitación, la lencería y el baño, excelente, repetiría.

Cons:

Lo único que no me gustó fue que el botones al momento de salir del hotel no se ofreció a ayudarnos con el equipaje, el taxi que llamó el hotel muu aprovechado, fue el taxi más caro que.pagamos en toda la estancia en Cúcuta, podrían asegurarse de que los taxis se ajusten a las tarifas del mercado, que no se aprovechen de la situación del visitante.

2026-02-23 • via Nuitee
J
Jesus • couple • es
8
2026-02-23 • via Nuitee