The Westin Copley Place, Boston

Hotels
•
Westin
8.5 (1319 reviews)
10 Huntington Avenue , Boston , us
+1 617-262-9600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
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Review Highlights

Pros:
Outstanding staff
Great views
Cons:
Overcharges and fees
Wet bed incident

Categories

Cleanliness
7.58
Wet bed in one instance; however, general cleanliness is maintained.
Service
9.05
Staff were warm, pleasant, and extremely helpful throughout the stay.
Location
9.09
Central location with easy access to transport and attractions.
Room Quality
8.54
Gorgeous rooms with excellent views, though one instance of a wet bed was noted.
Amenities
8.57
Club experience with excellent offers and accommodating staff.
Value for Money
8.03
Some complaints regarding fees and overcharges, impacting perceived value.
Food and Beverage
8.58
Breakfast options were varied and to a good standard, contributing positively.
Overall Experience
8.55
Despite some issues, the overall satisfaction with service and location was high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:55

Property Description

Luxury Amenities and First-Class Accommodations
The Westin Copley Place, Boston, nestled in the vibrant Back Bay area, offers a truly luxurious experience with top-notch amenities and impeccable accommodations.

Prime Location and Nearby Attractions
Conveniently linked to Copley Place Mall and a stone's throw away from Newbury Street, guests can easily explore the best of Boston, including Fenway Park, Boston Common, and the Theatre District.

Specialized Services and Gourmet Dining
Experience unrivaled pampering with pet-friendly amenities, rejuvenating spa services, and exquisite dining options at our esteemed restaurants.

Book now for a lavish stay at The Westin Copley Place, Boston, and indulge in the perfect blend of sophistication and comfort.

Important information:

Please note guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.

Breakfast package- 2 guests included in rateGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Video

Property Accessibility

Total Disability Score: 81
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular, revolving_door
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 5
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 1319 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
J
Jessica • solo_traveller • pe
9
2026-09-05 • via Nuitee
P
Paliwal • couple • ae
9
Pros:

Location

2026-09-04 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-09-03 • via Nuitee
M
Maria • extended_group • us
8
2026-09-03 • via Nuitee
D
DJT • family_with_children • it
9
2026-09-03 • via Nuitee
S
sera • solo_traveller • cl
3
Pros:

La ubicacion. Las habitaciones. Buenas. Tenía
Buen precio. La habitacion tenia buen precio. Pero el costo del estacionamiento 78 usd un abuso. Y una tarifa de resort. Que te suman sin preguntar de 35 dolares adicionales. Mas los
Variados impuestos gubernamentales. Pagas el doble al final.
Valet. Amables. Bellboys. No muy amables

Cons:

Ya lo dije arriba. Pero ademas debieran cambiar las toallas. Estaban viejas y una rajada.

2026-09-01 • via Nuitee
J
John • couple • us
10
Excellent hotel, great location and outstanding staff
2026-08-31 • via Nuitee
H
Halime Elif • extended_group • tr
8
2026-08-31 • via Nuitee
M
Magdalena • family_with_children • ie
9
It’s a great hotel in a fantastic location
Pros:

Fantastic location, close to Trinity Church and right beside Boston Library. Beautiful view from our room, club lounge a great facility. Staff all professional, attentive, approachable and polite. Very clean and spacious room. Beds super comfortable, we all had a great sleep each night. Despite being so central, it was quiet at night on the 20th floor.

Cons:

We must have gotten an older, outdated room which only had a bath/shower combo which must have seen the 90s, with a shower curtain which we overall find very unhygienic and did not realise hotels still use. The bed linens were frayed and ripped in places, they must have been used for years. However, all very clean and well laundered. I cannot fault the housekeeping. I just wish we’d requested a real shower to make our stay more comfortable.

2026-08-31 • via Nuitee
F
FOTIOS • family_with_children • gr
5
Excellent location, need for major improvement
Pros:

Excellent Location, friendly manager

Cons:

Despite the fact that I visit this hotel often, I think this will be the last time. The services were unacceptable, and the room was old and not particularly nice. There was no courtesy anywhere. Too many employees in this hotel, they did not speak English well and communication with them was difficult. The employees in the parking lot were unacceptable. I had to wait a full 25 minutes for my car to be brought to me, while other cars that had applied much later than me came much faster. The reason was obvious: the employees needed money to do their job quickly. When I complained to the hotel manager, everything fell into place, since he was forced by my intense complaints to go down to the entrance and investigate the matter. I thank him very much, he was the only polite and available to serve.
Also, it is very rare and difficult for the reception to answer and especially the dine in service. One night, after calling the reception and dine in service for more 45 minutes, and no one answered, I was forced to go downstairs myself to order food in the room... This has never happened to me before, in any hotel in the entire world!!
Not polite employees, no one smiling to the customers.
Uncomfortable beds, which had become hollow from too much use, causing you to wake up with back pain
This hotel needs a lot of work.

2026-08-31 • via Nuitee
M
maria • solo_traveller • us
10
2026-08-30 • via Nuitee
E
Ee Fong • extended_group • us
8
2026-08-29 • via Nuitee
C
Carey Ann • family_with_children • us
9
Overall it was a nice family vacation.
Pros:

The hotel was very nice, along with the room which had a great view. The staff was friendly.

Cons:

We reserved two rooms, and one of the reasons we chose this hotel, is that it mentioned "interconnecting rooms" on the booking.com website. That's a big reason why we chose it, and reserved far in advance. I wrote with this special request, that we were traveling as a family, and really wanted interconnecting rooms. Someone replied that they understood and would do their best to accommodate this request. When we got there, the hotel could only find ONE room, which was extremely stressful in the moment. They insisted they only had one room reserved, even though everything was confirmed and the hotel even wrote back to me about the special request. Eventually, we were able to get help and someone found the second room. They said this was a booking.com issue, as my name was listed in two different ways on the reservation. Needless to say, it was very stressful thinking we were not going to have the other room, but they finally found the reservation. But, they were not interconnecting rooms. While this appears to have been a booking.com error as far as how my name was listed, I did get the confirmation from the hotel with my request, so I don't understand how they weren't aware we wanted interconnecting rooms and were not trying to plan for that ahead of time. The rest of the stay was great, though, but hopefully changes can be made so that others do not have this issue.

2026-08-28 • via Nuitee
S
Sonia • extended_group • es
10
2026-08-26 • via Nuitee
P
Pimchanok • extended_group • th
9
Very great hotel with helpful and friendly staffs
Pros:

Location, staffs

Cons:

A bit dust around corner or behind furniture.

2026-08-25 • via Nuitee
S
Sara • family_with_children • do
9
Adecuadamente buena.
Pros:

Camas buenas, pero almohadas no tan cómodas.

Cons:

Las almohadas.

2026-08-25 • via Nuitee
M
majestajin • solo_traveller • kr
9
2026-08-25 • via Nuitee
J
Jennifer • extended_group • us
9
2026-08-25 • via Nuitee
A
Audrey • extended_group • fr
7
Bel hôtel. Je recommande
Pros:

Le petit déjeuner du week-end avec le buffet

Cons:

Nous sommes arrivés tard le soir. Donc couché direct. Le matin pas de gel douche dans la salle de bain qui est d’ailleurs très sale. On appelle pour que l’on nous monte un flacon de rechange. Nous l’avons reçu 90 minutes plus tard. Soit disant pas de personnel! Pourtant nous avons eu la gouvernante en chef qui aurait pu et aurait dû se déplacer. Quand au ménage de la salle de bain il n’a jamais été fait !!
Ensuite pour la voiture il est affiché 70 dollars par nuit mais quand on a une grosse voiture c’est 90!! Ç est vrai qu’aux usa on roule en smart!!
Dommage

2026-08-24 • via Nuitee
S
Sigalit • family_with_children • il
9
2026-08-22 • via Nuitee