The Westin Copley Place, Boston

Hotels
•
Westin
8.5 (1242 reviews)
10 Huntington Avenue , Boston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Outstanding staff
Great views
Cons:
Overcharges and fees
Wet bed incident

Categories

Cleanliness
7.58
Wet bed in one instance; however, general cleanliness is maintained.
Service
9.05
Staff were warm, pleasant, and extremely helpful throughout the stay.
Location
9.09
Central location with easy access to transport and attractions.
Room Quality
8.54
Gorgeous rooms with excellent views, though one instance of a wet bed was noted.
Amenities
8.57
Club experience with excellent offers and accommodating staff.
Value for Money
8.03
Some complaints regarding fees and overcharges, impacting perceived value.
Food and Beverage
8.58
Breakfast options were varied and to a good standard, contributing positively.
Overall Experience
8.55
Despite some issues, the overall satisfaction with service and location was high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:55

Property Description

Luxury Amenities and First-Class Accommodations
The Westin Copley Place, Boston, nestled in the vibrant Back Bay area, offers a truly luxurious experience with top-notch amenities and impeccable accommodations.

Prime Location and Nearby Attractions
Conveniently linked to Copley Place Mall and a stone's throw away from Newbury Street, guests can easily explore the best of Boston, including Fenway Park, Boston Common, and the Theatre District.

Specialized Services and Gourmet Dining
Experience unrivaled pampering with pet-friendly amenities, rejuvenating spa services, and exquisite dining options at our esteemed restaurants.

Book now for a lavish stay at The Westin Copley Place, Boston, and indulge in the perfect blend of sophistication and comfort.

Important information:

Please note guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.

Breakfast package- 2 guests included in rateGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 81
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular, revolving_door
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 5
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 1242 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
M
Maria • family_with_children • co
10
2026-06-27 • via Nuitee
I
ian • extended_group • gb
8
2026-06-25 • via Nuitee
N
Nancy • family_with_children • us
10
2026-06-25 • via Nuitee
J
James • couple • au
5
For a Westin, average
Pros:

Good location, and huge building

Cons:

Front of house staff were not particularly helpful. On checking in I was shoed away from the first reception contact and waived off to someone else, no eye contact just told to “go over there”

When eventually got checked in despite the concierge contact being reasonably friendly he didn’t explain anything about the hotels facilities and just asked for me tj enter my card into the machine for any deposits. Didn’t explain how or why.

2026-06-24 • via Nuitee
N
Neil • family_with_children • gb
8
2026-06-23 • via Nuitee
N
Nikiforos • solo_traveller • us
10
2026-06-21 • via Nuitee
N
Nicola • family_with_children • gb
10
Pros:

Great location, nice clean rooms, comfy beds

Cons:

Room service was quite pricy. I paid $27 for 2 cans of Pepsi to be delivered to room when my son was sleeping

2026-06-21 • via Nuitee
C
Craig • extended_group • gb
9
2026-06-19 • via Nuitee
D
Drummond • solo_traveller • gb
10
Pros:

Hotel was very clean and staff friendly

Cons:

No pool

2026-06-18 • via Nuitee
L
Linda • family_with_children • gb
10
I had excellent experience staying at the hotel and wouldn't hesitate to stay again.
Pros:

Great location, very central . Cleaning of room daily was excellent. Room very spacious.
Staff all friendly and helpful. Bar 10 food excellent.

Cons:

Wasn't anything didn't like.

2026-06-17 • via Nuitee
S
Sheau Yan • solo_traveller • th
8
Pros:

It's near Newbury very convenient. View from the room was good too have a glimpse of Charkes River. The staffs were friendly.

Cons:

The breakfast is not buffet style. The a la carte breakfast was delicious just need to wait for waitress to get the order, which takes time especially on days where it was crowded. Daily Destination Fee of US30 was not stated in the Booking.com fee. We were given US20 credit daily to waive part of it the amount must be consumed daily so it was quite stressing to get the most out of it for us who stayed for 6 nights. We had to forfeit a 30USD each for the breakfast on the last day as we had an early flight and the restaurant was not opened yet. The hotel was nit flexible enough to do anything about that.

2026-06-14 • via Nuitee
V
Valeria • extended_group • it
9
soggiorno piacevolissimo ! da ripetere
Pros:

la posizione e la vista dalla camera

Cons:

albergo leggermente impersonale

2026-06-10 • via Nuitee
M
Maria Luiza • extended_group • br
9
O hotel é muito bom!
Pros:

O hotel fica dentro do shopping e isso
é muito cômodo. A churrascaria Fogo de Chão também fica dentro do hotel.

2026-06-09 • via Nuitee
S
Sandra • extended_group • us
10
2026-06-07 • via Nuitee
M
Michael • couple • us
10
2026-06-04 • via Nuitee
R
Roth • couple • br
8
2026-06-03 • via Nuitee
P
Patricia • solo_traveller • br
10
2026-06-01 • via Nuitee
D
Danielle • couple • us
8
Stsff super flexible
Pros:

The bed was great

Cons:

No coffee except Starbucks. No coffee pot in room as promised

2026-06-01 • via Nuitee
R
Rodrigo • couple • cl
5
Servicio muy deficiente, no bolveremos
Pros:

Es cómodo, buenas piezas, ya habíamos estado 2 veces antes.

Cons:

Lo tomamos porque ya lo conocíamos, a pesar de que estaba muy caro. Volvimos a la pieza y encontramos 1 toalla usada y mojada estaba arrugada sobre la cama, la otra sobre el lavatorio, una botella al lado de la cama con un poco de agua y el resto derramado. Además las almohadas usadas, muy arrugadas. Pedimos un paraguas y se nos quedó en un restaurant, lo que avisamos al hacer el check-out. Está bien que nos cobren la pérdida, pero US$70, por un paraguas, es un abuso. No volveremos

2026-05-30 • via Nuitee
S
Seda • solo_traveller • cy
10
2026-05-30 • via Nuitee