The Westin Galleria Dallas

Hotels
•
Westin
9 (334 reviews)
13340 Dallas Parkway , Dallas , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great customer service
Convenient location
Good amenities
Cons:
Cleanliness issues
Room size concerns
Limited food options

Categories

Cleanliness
7.89
Several mentions of a dirty room and towels, indicating issues with cleanliness.
Service
9.86
Numerous reviews highlight excellent customer service and professionalism.
Location
9.4
Multiple reviews praise the hotel's convenient location near shopping and dining.
Room Quality
8.35
Some positive feedback on room quality, but concerns about size and cleanliness were noted.
Amenities
9.38
Guests appreciate the mall connection and available amenities.
Value for Money
8.84
Mixed feelings on value for price, particularly in relation to cleanliness.
Food and Beverage
8.89
Generally positive feedback on food with some mentions of limited options.
Overall Experience
9.36
Consistently high ratings from guests indicating a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:12

Property Description

Convenient Amenities
Experience a seamless stay with complimentary Wi-Fi and a fully-equipped business centre at The Westin Galleria Dallas.

Fine Dining Options
Indulge in exquisite dining at The Second Floor Bistro-Bar and The Oceanaire Seafood Room right within the hotel premises.

Fitness and Recreation
Keep up with your fitness routine at the hotel's modern fitness centre and unwind by the heated outdoor pool. Families can enjoy quality time together at the Westin Kids Club.

Book your stay at The Westin Galleria Dallas, where luxury meets convenience and comfort awaits.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

9
Based on 334 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
R
Robert • couple • us
7
2026-02-09 • via Nuitee
K
kristi • couple • us
10
2026-01-31 • via Nuitee
K
kristi • couple • us
10
2026-01-31 • via Nuitee
M
MARIA INES • family_with_children • ar
10
2026-01-19 • via Nuitee
A
Alvarez • couple • mx
4
Ya no es lo mismo
Pros:

Javier,el de Recepción da muy buen servicio

Cons:

La habitación muy chica,ya no es como antes.

2026-01-19 • via Nuitee
J
José Júnior • extended_group • br
8
Boa, porém esperava mais
Pros:

Atendimento na recepção foi excelente

Cons:

Reter um valor a mais no meu cartão e devolver depois de 3 dias

2026-01-10 • via Nuitee
V
Vivian • solo_traveller • us
10
2026-01-07 • via Nuitee
T
Tracy • family_with_children • us
6
Needed extra blanket
Pros:

Roommie

Cons:

Extra cover..Needed a blanket..

2026-01-04 • via Nuitee
W
William • solo_traveller • gb
8
2025-12-30 • via Nuitee
A
Ami • couple • us
8
2025-12-29 • via Nuitee
J
Judy • couple • us
10
2025-12-28 • via Nuitee
S
Susana • family_with_children • us
10
2025-12-17 • via Nuitee
S
Sandy • family_with_children • us
5
Vicinity
Pros:

Location

Cons:

Not very clean

2025-12-07 • via Nuitee
D
Dennis • couple • us
10
2025-12-02 • via Nuitee
G
Goodloe • family_with_children • us
10
10 out of 10 for review. Love staying at the hotel. I would recommend as the best hotel.
Pros:

Everything was convenient, parking was ava6. But didn't like the fact I reserved it through booking, but wasn't showing any reservations, but the Lady was very patient and seen I had reserved a room for 3 nights, and she got me a room. Awesome customer service. Not happy with booking.com how it wasn't showing when I reserved ahead of time. But Westin customer service were very professional and took care of business. Thanks Westin.

Cons:

Room so spacious, convenient, mall right there, shopping, just overall a 10.

2025-11-11 • via Nuitee
Y
Yordanos • family_with_children • us
6
The location it was not bad however the the price what you pay it doesn’t make you get any different from other hotel su
Pros:

The location

Cons:

Tv not working the hot water is not hot enough
No breakfast

2025-10-28 • via Nuitee
O
Odems • family_with_children • us
10
Pros:

Clean update and comfortable

2025-10-16 • via Nuitee
A
Aroldo • family
8
Pros:

It was ok I was expecting a more modern and updated hotel. But overall was good!

2025-10-11 • via Nuitee
N
Natalie
10
Pros:

Very clean and convenient

2025-10-09 • via Nuitee
J
Joseph
10
Pros:

Awesome job

2025-10-04 • via Nuitee