The Allegro Royal Sonesta Hotel Chicago Loop

Hotels
•
Sonesta Hotels
8.4 (2132 reviews)
171 West Randolph , Chicago , US
+1 312-236-0123

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Lack of amenities
Small bathroom
Reported staff issues

Categories

Cleanliness
8.59
Generally positive with complaints mainly about missing amenities.
Service
8.76
Staff praised for friendliness and helpfulness throughout most reviews.
Location
9.1
Highly rated for its proximity to downtown attractions.
Room Quality
8.35
Good size and comfort noted, though some reported rooms being small.
Amenities
7.58
Critiques on lack of room service and mini fridge notwithstanding guests’ needs.
Value for Money
8.34
Perceived as good but could improve with more amenities.
Food and Beverage
8.09
Restaurant quality noted, but some guests missed breakfast options.
Overall Experience
8.36
Mostly positive, with some specific concerns raised about the staff's conduct.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:07

Property Description

Luxury Boutique Hotel in Downtown Chicago

State-of-the-Art Fitness Facilities: The Allegro Royal Sonesta Hotel Chicago Loop boasts a fully-equipped fitness center with modern equipment for guests to stay active during their stay.

Gourmet Dining Options: Indulge in authentic Italian cuisine at 312 Chicago, complemented by a selection of fine wines. For a more casual setting, Bar Allegro offers a stylish ambiance to enjoy a cocktail or glass of wine.

Convenient Location: Situated in the heart of downtown Chicago, guests are just steps away from the renowned Magnificent Mile and the vibrant Theatre District, making it the perfect base for exploring the city.

Experience luxury and convenience at Allegro Royal Sonesta Hotel Chicago Loop.

Important information:

Please note: The property's cancellation policy includes any applicable taxes.

When traveling with pets, please note that an extra charge of $75 fee per stay. A maximum of 2 pet(s) per room is allowed.

Please note: The property's cancellation policy includes any applicable taxes. The hotel considers 10 or more rooms a group and different policies apply.

Room rates are subject to a daily Destination Fee of $32.00, which includes:

- Coffee and tea in the lobby each morning
- Curtain Call lobby turndown cart including sleep masks, Royal chocolates, bath salts, and floral spray
- Premium Wi-Fi
- Two bottles of water
- Access to the fitness center including a Peloton bike
- Seasonal water refresh station in the lobby
- $10 credit for use towards Legato Lounge or the Snack Bar

Overnight fee for hotel guests includes unlimited in-and-out privileges. Parking is also available for theater patrons.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 24
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 2132 reviews
Cleanliness: 8.59
Service: 8.76
Location: 9.1
Room Quality: 8.35
Amenities: 7.58
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.36
G
Gricelda • couple • us
10
The hotel was excellent took us back to the 20s and 30s , quite for the most part and the staff was very friendly and in
Pros:

With in walking distance to park , restaurants, shopping and public transportation I give it two thumbs up 👍👍!!

Cons:

The view from the 19th floor was not that impressive, we were looking at other people’s rooftops not very nice

2026-10-17 • via Nuitee
C
Ciaran • family_with_children • ie
8
Pros:

Location is perfect

Cons:

Elevators kept breaking

2026-10-16 • via Nuitee
A
Alexei • couple • ca
8
We had a good stay. Great location, but it can be a bit noisy
Pros:

Location

Cons:

A bit noisy. We could hear elevators from the hallway even though we were quite far from them

2026-10-15 • via Nuitee
S
Sybille • couple • fr
7
Pros:

La localisation

Cons:

Absence de petit dejeuner week end et lundi sans solution proposée
Chambre défraîchie

2026-10-14 • via Nuitee
J
Juan • family_with_children • us
10
Ideal spot to stay at especially because it had a train station less than 500 feet from the entrance.
Pros:

How centralized it was which made getting everywhere else very accessible.

Cons:

Not much to dislike honestly.

2026-10-14 • via Nuitee
C
Chelsea • couple • us
10
2026-10-13 • via Nuitee
N
Natallia • extended_group • by
10
2026-10-13 • via Nuitee
T
Tanner • couple • us
10
2026-10-13 • via Nuitee
L
Luigi • couple • it
6
2026-10-12 • via Nuitee
N
Nicholas • solo_traveller • us
10
2026-10-08 • via Nuitee
T
Tony • couple • ca
8
We only stayed for a couple of nights but enjoyed it profusedly.
Pros:

The room was really comfortable with all the amenities.
Loved the retro decor. Staff at reception very friendly and accomodating.

Cons:

No breakfast option on a Sunday.

2026-10-08 • via Nuitee
M
Maria Dolores • extended_group • es
10
2026-09-19 • via Nuitee
M
Maria Dolores • extended_group • es
10
2026-09-19 • via Nuitee
K
Kelley • couple • us
9
Loved our weekend in Chicago and we slept well!
Pros:

Starbucks right next door; bed was super comfortable and huge nightstands in the King suite for electronics and all chargers.

Cons:

Absolutely didn't like the bathroom in our king suite. The shower water pressure was great but the toilet sits super low and the sink area is so tiny, I couldn't even extend my elbows to do my hair without them hitting the walls on both sides of me.

2026-09-14 • via Nuitee
D
Dusan • solo_traveller • ae
10
2026-09-12 • via Nuitee
A
Amanda • couple • br
8
Pros:

Ótima localização, atendimento diferenciado (com exceção de um funcionário que foi um pouco impaciente, os demais me atenderam muitíssimo bem)

Cons:

Foi bem caro, acredito que por conta do período mas o preço faz com que minha avaliação de custo benefício não seja a melhor

2026-09-11 • via Nuitee
D
Debbie • family_with_children • us
9
2026-09-09 • via Nuitee
C
Cesar • couple • us
3
Not worth the money.
Pros:

Hotel staff was very nice.

Cons:

For the price point the hotel was not in great overall condition. The walls were dirty, both along the hallways and inside the room, along with the rooms being small for the price point.

2026-09-08 • via Nuitee
D
Dona • extended_group • us
9
2026-09-08 • via Nuitee
N
Nelson • couple • us
10
It was good just one complain I have but other than that my stay it was awesome thanks Nicolas.
Pros:

The location but most definitely the staff specifically Nicolas he was just awesome to our demands or accommodations we needed.

Cons:

Requested housekeeping on my room and it did not get it at all.

2026-09-08 • via Nuitee