The Allegro Royal Sonesta Hotel Chicago Loop

Hotels
•
Sonesta Hotels
8.4 (1989 reviews)
171 West Randolph , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Lack of amenities
Small bathroom
Reported staff issues

Categories

Cleanliness
8.59
Generally positive with complaints mainly about missing amenities.
Service
8.76
Staff praised for friendliness and helpfulness throughout most reviews.
Location
9.1
Highly rated for its proximity to downtown attractions.
Room Quality
8.35
Good size and comfort noted, though some reported rooms being small.
Amenities
7.58
Critiques on lack of room service and mini fridge notwithstanding guests’ needs.
Value for Money
8.34
Perceived as good but could improve with more amenities.
Food and Beverage
8.09
Restaurant quality noted, but some guests missed breakfast options.
Overall Experience
8.36
Mostly positive, with some specific concerns raised about the staff's conduct.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:07

Property Description

Luxury Boutique Hotel in Downtown Chicago

State-of-the-Art Fitness Facilities: The Allegro Royal Sonesta Hotel Chicago Loop boasts a fully-equipped fitness center with modern equipment for guests to stay active during their stay.

Gourmet Dining Options: Indulge in authentic Italian cuisine at 312 Chicago, complemented by a selection of fine wines. For a more casual setting, Bar Allegro offers a stylish ambiance to enjoy a cocktail or glass of wine.

Convenient Location: Situated in the heart of downtown Chicago, guests are just steps away from the renowned Magnificent Mile and the vibrant Theatre District, making it the perfect base for exploring the city.

Experience luxury and convenience at Allegro Royal Sonesta Hotel Chicago Loop.

Important information:

Please note: The property's cancellation policy includes any applicable taxes.

When traveling with pets, please note that an extra charge of $75 fee per stay. A maximum of 2 pet(s) per room is allowed.

Please note: The property's cancellation policy includes any applicable taxes. The hotel considers 10 or more rooms a group and different policies apply.

Room rates are subject to a daily Destination Fee of $32.00, which includes:

- Coffee and tea in the lobby each morning
- Curtain Call lobby turndown cart including sleep masks, Royal chocolates, bath salts, and floral spray
- Premium Wi-Fi
- Two bottles of water
- Access to the fitness center including a Peloton bike
- Seasonal water refresh station in the lobby
- $10 credit for use towards Legato Lounge or the Snack Bar

Overnight fee for hotel guests includes unlimited in-and-out privileges. Parking is also available for theater patrons.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 24
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1989 reviews
Cleanliness: 8.59
Service: 8.76
Location: 9.1
Room Quality: 8.35
Amenities: 7.58
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.36
G
Gregorio • solo_traveller • it
8
Pros:

Arredo molto caratteristico

Cons:

Moquette. La tenda nella doccia

2026-06-02 • via Nuitee
E
EKates • couple • us
9
Saw a show next door, walked to lake, dinner on river - perfect location!
Pros:

Location location location!

2026-05-28 • via Nuitee
W
Witt • couple • us
7
We enjoyed our stay.
Pros:

It was close to the theater. The bed was comfortable, the shower was nice.

Cons:

The AC unit worked but the floor next to the unit was damp.

2026-05-28 • via Nuitee
G
Gilles • couple • fr
10
Un séjour formidable
Pros:

La décoration extrêmement soignée dans une ambiance de Chicago des années 20, le personnel aux petits soins et l’emplacement idéal au cœur du loop.

2026-05-28 • via Nuitee
J
Jose • couple • us
9
2026-05-27 • via Nuitee
E
Evelin • couple • us
7
2026-05-26 • via Nuitee
R
Ronald • solo_traveller • us
7
ok, if one can afford...
Pros:

excellent location; friendly & helpful staff

Cons:

$ 530 per night; crappy bar, closed at 11 Sat night

2026-05-26 • via Nuitee
G
Guy • couple • pl
10
2026-05-26 • via Nuitee
S
Shkabo • solo_traveller • rs
10
2026-05-25 • via Nuitee
A
Alves • solo_traveller • ar
8
Linda. Ubicación excelente. Buen lounge.
Pros:

El Lounge art decó con 3 niveles, divino.

Cons:

Que no tuviera máquina de café -me la prometieron- y el horario para tomarlo en un sector (bonito): de 6 a 10. De 14 a 16 solo te, no café. Y a esa hora, levantan los saquitos 🙄!. Todo cobrado de 32 USD por día que te informan post pago de reserva. En fin! Raro para un hotel de esta categoría. Habitación no muy grande, pero ok.

2026-05-25 • via Nuitee
O
oliver • couple • us
8
2026-05-23 • via Nuitee
T
Teresa • family_with_children • us
9
Close to theatre….been here before and liked it…except they used to have champagne happy hour :)
Pros:

Location…quaintness of rooms…bed comfy

Cons:

Bar could open earlier on a Saturday…🤣🤣

2026-05-19 • via Nuitee
P
Phil • couple • us
8
2026-05-19 • via Nuitee
S
Shelly • couple • us
10
Royal describes it perfectly.
Pros:

Comfortable and beautiful Art and fireplace in the Allegro cafe which is directly connected to lobby. This hotel is amazing…very fancy.

Cons:

Cafe Allegro and all the amenities.

2026-05-18 • via Nuitee
S
Steve • solo_traveller • us
4
2026-05-18 • via Nuitee
T
Tamra • solo_traveller • us
7
Dated room, leaky a/c, helpful staff
Pros:

The staff was helpful and courteous. They helped us find our misplaced Iphone.

Cons:

The room was dated due to chipped paint on several pieces of furniture and a musty smell. The carpet between the a/c and the bed was wet so each time I got in or out of bed my feet got wet. That was rather unpleasant but it was too late in the evening to request a change.

2026-05-18 • via Nuitee
M
marcello • extended_group • it
9
2026-05-16 • via Nuitee
J
Julie • couple • ca
9
Superbe
Pros:

L’emplacement est super, tout se fait à pied ! Le métro se trouve juste à côté pour aller à l’aéroport. La chambre était spacieuse et propre

2026-05-14 • via Nuitee
C
Chinwekene • solo_traveller • ca
8
2026-05-14 • via Nuitee
S
sara • family_with_children • ca
7
2026-05-11 • via Nuitee