The Allegro Royal Sonesta Hotel Chicago Loop

Hotels
•
Sonesta Hotels
8.4 (1909 reviews)
171 West Randolph , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Lack of amenities
Small bathroom
Reported staff issues

Categories

Cleanliness
8.59
Generally positive with complaints mainly about missing amenities.
Service
8.76
Staff praised for friendliness and helpfulness throughout most reviews.
Location
9.1
Highly rated for its proximity to downtown attractions.
Room Quality
8.35
Good size and comfort noted, though some reported rooms being small.
Amenities
7.58
Critiques on lack of room service and mini fridge notwithstanding guests’ needs.
Value for Money
8.34
Perceived as good but could improve with more amenities.
Food and Beverage
8.09
Restaurant quality noted, but some guests missed breakfast options.
Overall Experience
8.36
Mostly positive, with some specific concerns raised about the staff's conduct.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:07

Property Description

Luxury Boutique Hotel in Downtown Chicago

State-of-the-Art Fitness Facilities: The Allegro Royal Sonesta Hotel Chicago Loop boasts a fully-equipped fitness center with modern equipment for guests to stay active during their stay.

Gourmet Dining Options: Indulge in authentic Italian cuisine at 312 Chicago, complemented by a selection of fine wines. For a more casual setting, Bar Allegro offers a stylish ambiance to enjoy a cocktail or glass of wine.

Convenient Location: Situated in the heart of downtown Chicago, guests are just steps away from the renowned Magnificent Mile and the vibrant Theatre District, making it the perfect base for exploring the city.

Experience luxury and convenience at Allegro Royal Sonesta Hotel Chicago Loop.

Important information:

Please note: The property's cancellation policy includes any applicable taxes.

When traveling with pets, please note that an extra charge of $75 fee per stay. A maximum of 2 pet(s) per room is allowed.

Please note: The property's cancellation policy includes any applicable taxes. The hotel considers 10 or more rooms a group and different policies apply.

Room rates are subject to a daily Destination Fee of $32.00, which includes:

- Coffee and tea in the lobby each morning
- Curtain Call lobby turndown cart including sleep masks, Royal chocolates, bath salts, and floral spray
- Premium Wi-Fi
- Two bottles of water
- Access to the fitness center including a Peloton bike
- Seasonal water refresh station in the lobby
- $10 credit for use towards Legato Lounge or the Snack Bar

Overnight fee for hotel guests includes unlimited in-and-out privileges. Parking is also available for theater patrons.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 24
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1909 reviews
Cleanliness: 8.59
Service: 8.76
Location: 9.1
Room Quality: 8.35
Amenities: 7.58
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.36
L
Luis Saul • solo_traveller • us
1
Mala experiencia
Pros:

Cama muy pequeña , cuarto muy pequeño y limpieza muy mala

Cons:

La atención

2026-03-25 • via Nuitee
S
Steven • family_with_children • us
9
2026-03-24 • via Nuitee
Y
Yesenia • couple • us
7
2026-03-24 • via Nuitee
N
nicole • family_with_children • us
9
2026-03-23 • via Nuitee
J
James • family_with_children • us
9
Pros:

Excellent front desk service... Bed's were very comfy... Shower had good pressure...

Cons:

Bathroom was small... No hot tub or pool...

2026-03-22 • via Nuitee
B
Booth • couple • us
8
Good location and very grateful the restaurant was open for business on the weekend
Pros:

Perfect location

Cons:

Very small rooms with little room for toiletries in the bathroom

2026-03-18 • via Nuitee
A
Adam • family_with_children • gb
8
2026-03-18 • via Nuitee
M
Misael Lopez S. • solo_traveller • mx
10
Pros:

La ubicación es excelente llegas a las principales atracciones del downtown en cuestion de minutos caminando

Cons:

Nada, la atención en el hotel fue muy buena de inicio a fin. El personal fue muy amable atendiendo mis dudas.

2026-03-17 • via Nuitee
A
angel • couple • us
10
Pros:

The location was perfect

2026-03-16 • via Nuitee
J
Julie • couple • us
8
2026-03-16 • via Nuitee
M
Martinez • couple • us
8
2026-03-15 • via Nuitee
A
Alexandra • couple • us
7
Pros:

Great location, lobby is beautiful! The rooms are satisfactory for a hotel bed. The showers have great water pressure. And the price was reasonable

Cons:

They don’t have smart TV’s which feels like a small thing but meant we had to pay for better wifi just to watch a show. Also, the rooms aren’t that large. It was fine all around.

2026-03-15 • via Nuitee
B
Bruno • solo_traveller • be
8
Pros:

Good gym
Spacious rooms

Cons:

Costly bar and breakfast

2026-03-15 • via Nuitee
J
julianne23 • Business • Baltimore, Maryland
6
Great location and staff
Pros:

I spent 3 nights here for a work trip. The hotel was well priced and had a boutique feel. The front desk staff were friendly and the hotel restaurant/bar was convenient and nice. The king suite room was enormous.

2026-03-03 • via Tripadvisor
T
Toby • solo_traveller • gb
8
a well established central hotel . would stay again
Pros:

great location . spacious rooms . pleasant folk and nice bar

Cons:

shame that breakfast is not incluuded . although they do have a lovely tea & coffee room

2026-03-02 • via Nuitee
S
Stefano • solo_traveller • it
9
decisamente città dove tornare
Pros:

la struttura ha un design tipico deco, quindi un forte richiamo agli anni '20, tipici e gloriosi di questa citta.
ampi saloni e posizione perfetta per raggiungere ogni punto di riferimento della citta.

2026-03-02 • via Nuitee
A
Ashley • couple • us
10
2026-02-28 • via Nuitee
F
frank • couple • us
10
Amazing - Highly Recommend
Pros:

Great room and extremely comfortable bed. Great dinner at the bar. Amazing burger and staff couldn’t be nicer

Cons:

Nothing was amazing

2026-02-25 • via Nuitee
S
Samantha • couple • us
10
Still really loved it! Would definitely stay here for a 3rd time ♥️
Pros:

Location was great, staff was very nice, price wasn’t bad at all! This is the second time I’ve stayed here.

Cons:

The bathroom this time was tiny compared to the one in the room I stayed in last time. I wish there were microwaves in the rooms!

2026-02-24 • via Nuitee
V
Victoria • family_with_children • us
10
2026-02-23 • via Nuitee