The Allegro Royal Sonesta Hotel Chicago Loop

Hotels
•
Sonesta Hotels
8.4 (1909 reviews)
171 West Randolph , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Lack of amenities
Small bathroom
Reported staff issues

Categories

Cleanliness
8.59
Generally positive with complaints mainly about missing amenities.
Service
8.76
Staff praised for friendliness and helpfulness throughout most reviews.
Location
9.1
Highly rated for its proximity to downtown attractions.
Room Quality
8.35
Good size and comfort noted, though some reported rooms being small.
Amenities
7.58
Critiques on lack of room service and mini fridge notwithstanding guests’ needs.
Value for Money
8.34
Perceived as good but could improve with more amenities.
Food and Beverage
8.09
Restaurant quality noted, but some guests missed breakfast options.
Overall Experience
8.36
Mostly positive, with some specific concerns raised about the staff's conduct.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:07

Property Description

Luxury Boutique Hotel in Downtown Chicago

State-of-the-Art Fitness Facilities: The Allegro Royal Sonesta Hotel Chicago Loop boasts a fully-equipped fitness center with modern equipment for guests to stay active during their stay.

Gourmet Dining Options: Indulge in authentic Italian cuisine at 312 Chicago, complemented by a selection of fine wines. For a more casual setting, Bar Allegro offers a stylish ambiance to enjoy a cocktail or glass of wine.

Convenient Location: Situated in the heart of downtown Chicago, guests are just steps away from the renowned Magnificent Mile and the vibrant Theatre District, making it the perfect base for exploring the city.

Experience luxury and convenience at Allegro Royal Sonesta Hotel Chicago Loop.

Important information:

Please note: The property's cancellation policy includes any applicable taxes.

When traveling with pets, please note that an extra charge of $75 fee per stay. A maximum of 2 pet(s) per room is allowed.

Please note: The property's cancellation policy includes any applicable taxes. The hotel considers 10 or more rooms a group and different policies apply.

Room rates are subject to a daily Destination Fee of $32.00, which includes:

- Coffee and tea in the lobby each morning
- Curtain Call lobby turndown cart including sleep masks, Royal chocolates, bath salts, and floral spray
- Premium Wi-Fi
- Two bottles of water
- Access to the fitness center including a Peloton bike
- Seasonal water refresh station in the lobby
- $10 credit for use towards Legato Lounge or the Snack Bar

Overnight fee for hotel guests includes unlimited in-and-out privileges. Parking is also available for theater patrons.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 24
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1909 reviews
Cleanliness: 8.59
Service: 8.76
Location: 9.1
Room Quality: 8.35
Amenities: 7.58
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.36
J
julianne23 • Business • Baltimore, Maryland
6
Great location and staff
Pros:

I spent 3 nights here for a work trip. The hotel was well priced and had a boutique feel. The front desk staff were friendly and the hotel restaurant/bar was convenient and nice. The king suite room was enormous.

2026-03-03 • via Tripadvisor
S
Stefano • solo_traveller • it
9
decisamente città dove tornare
Pros:

la struttura ha un design tipico deco, quindi un forte richiamo agli anni '20, tipici e gloriosi di questa citta.
ampi saloni e posizione perfetta per raggiungere ogni punto di riferimento della citta.

2026-03-02 • via Nuitee
T
Toby • solo_traveller • gb
8
a well established central hotel . would stay again
Pros:

great location . spacious rooms . pleasant folk and nice bar

Cons:

shame that breakfast is not incluuded . although they do have a lovely tea & coffee room

2026-03-02 • via Nuitee
A
Ashley • couple • us
10
2026-02-28 • via Nuitee
F
frank • couple • us
10
Amazing - Highly Recommend
Pros:

Great room and extremely comfortable bed. Great dinner at the bar. Amazing burger and staff couldn’t be nicer

Cons:

Nothing was amazing

2026-02-25 • via Nuitee
S
Samantha • couple • us
10
Still really loved it! Would definitely stay here for a 3rd time ♥️
Pros:

Location was great, staff was very nice, price wasn’t bad at all! This is the second time I’ve stayed here.

Cons:

The bathroom this time was tiny compared to the one in the room I stayed in last time. I wish there were microwaves in the rooms!

2026-02-24 • via Nuitee
V
Victoria • family_with_children • us
10
2026-02-23 • via Nuitee
L
Leola • couple • us
8
2026-02-23 • via Nuitee
O
O2425RTruthm • Friends getaway
10
Girls weekend
Pros:

Such a great hotel for a girls weekend.
Classy and elegant and close to everything . We especially loved the customer service . The front desk staff , Thomas and Grace Lee were amazing !
We will be back !!!!!!!

2026-02-10 • via Tripadvisor
M
M1591UQkathleenv • Family
10
Great location and cozy rooms
Pros:

Perfect location! Right next to the Cadillac Palace Theater and a few blocks from Millenium Park and the Art Institute. Food and drinks were very tasty. In nicer weather you could walk to other theaters and restaurants too. Staff was great: Joe, Shaheed, and Julibeth our waitress. Only disappointment - no option for movies or even online TV guide for local shows. Wouldn't have mattered in nicer weather but freezing cold so we stayed in after we went to dinner and the theater. They had new TVs and said they were in the process of updating the software. Definitely would go there again. Great clean rooms and cozy beds.

2026-02-07 • via Tripadvisor
A
Arun • couple • gb
8
2026-01-31 • via Nuitee
J
Janet • couple • us
10
2026-01-31 • via Nuitee
K
Kathleen • family_with_children • us
10
Great location
Pros:

Staff was great, very clean, comfy beds, great cocktails and mocktails, plus food. Right next door to the Cadillac Palace Theater. Location is great for a stay-cation.

Cons:

TV is limited. Great new Televisions but they're in the process of updating movie selections and online TV guide. Stayed at the hotel in the winter so we were inside at night. In warmer weather TV wouldn't have mattered so much because we would have been outside touring the city.

2026-01-29 • via Nuitee
H
HoosiersAbroad • Couples
10
Beautiful historic hotel with excellent, caring staff
Pros:

The hotel is a treasure and right next to the Cadillac Theatre! Adam shared details of its history, Sarthak got us set for our stay and Alicia made sure we had a delicious breakfast in their lovely, intimate dining area. Five star experience—we’ll be back!

2026-01-26 • via Tripadvisor
T
Thomas • solo_traveller • us
8
2026-01-26 • via Nuitee
C
Chloe • couple • us
7
2026-01-26 • via Nuitee
Z
Ziqi • solo_traveller • cn
7
2026-01-26 • via Nuitee
H
HDS1 • Couples • Fairfield, Butler County, Ohio
8
Beautiful historic hotel
Pros:

This is a magnificent facility. Beautiful inside. Very efficient service, nice room, good bed and shower. We got a good price online. Add-ons increased the price, but were acceptable for our situation. It is next to the Cadillac Palace Theater, which was a great feature in single digit temperatures. A few small issues prevented this from being a five star review: 1. The lack of a comfortable chair in the room. You had a choice of sitting on the desk chair or on the bed. 2. There were very few charging ports for our devices. 3. Confusing use of the "destination fee". We didn't use anything for our first few days, but want to use some of it for breakfast on our last day. However, it was Martin Luther King Day, and the restaurant was closed. If we had known that, we may have planned something different.

2026-01-25 • via Tripadvisor
T
Tyler • family_with_children • us
10
Pros:

Loved the location and staff.

2026-01-23 • via Nuitee
I
Ivan • solo_traveller • gb
8
2026-01-23 • via Nuitee