Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly and attentive staff
Good breakfast options
Cons:
Missing amenities
Noise issues from outside
Late cleaning service

Categories

Cleanliness
8
Housekeeping cleans the room every day, but some reviewers noted issues like late cleaning during longer stays and amenities missing.
Service
9
Staff is described as kind, friendly, and very attentive, providing swift service.
Location
9
Location is praised for its convenience near transportation and quiet neighborhood.
Room Quality
8.5
Rooms are spacious and comfortable, but some noise issues were mentioned.
Amenities
8
Provides free bottled water and snacks, but some amenities like toothbrushes were missing.
Value for Money
8.5
Generally considered good value but some concerns about unexpected deposits.
Food and Beverage
8.5
Breakfast selection is varied and well-received, including local dishes.
Overall Experience
8.5
Positive experiences overall, with several reviewers expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Luxurious 5-Star Stay in the Heart of Taipei

Exquisite Dining Options
Indulge in a variety of culinary delights with 9 dining options, including Kitchen 12's hearty buffet breakfasts and the authentic Chinese cuisine at The Guest House.

Relaxation and Wellness
Unwind at the day spa, take a refreshing dip in the outdoor pool, or pamper yourself with premium toiletries in the large bathrooms featuring bathtubs and bathrobes.

Convenient Location and Modern Comfort
Experience a seamless blend of Chinese and modern designs in the spacious rooms equipped with a 37-inch cable flat-screen TV and free Wi-Fi. Located near public transportation, explore Taipei's attractions with ease.

Book your luxurious stay at the Sheraton Grand Taipei Hotel for a truly unforgettable experience.

Important information:

Breakfast is not included in the extra bed rate.

Children aged 18 years and below can only use the lounge under adult supervision.

Children aged 11 years and below are not allowed to use the lounge.

Maintenance work of the hotel power outage annually will be carried out from 11/02/2026 00:00AM to 11/02/2026 05:00AM.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Jan 1, 2026 until Sat, Feb 28, 2026
Swimming pool: Closed from Fri, Jan 1, 2027 until Sun, Feb 28, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TPE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for TWD 1,900 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs TWD 2400 per day.

Location

Guest Reviews

8.5
Based on 976 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.5
I
ilana • couple • il
9
2026-03-07 • via Nuitee
C
CHINGCHIEH • solo_traveller • tw
10
2026-03-06 • via Nuitee
D
darren • couple • ca
10
Loved the hotel.
Pros:

We only stayed one night but their restaurant was amazing for both Dinner and Breakfast.

Cons:

Its a little far from the airport

2026-03-03 • via Nuitee
L
Lindsay • family_with_children • hk
10
Pros:

Comfy bed, good facilities and helpful staff

2026-03-02 • via Nuitee
L
Lauro • couple • ch
7
2026-03-01 • via Nuitee
C
CHENG CHIH • couple • tw
9
2026-02-28 • via Nuitee
P
PEI QI • couple • tw
8
2026-02-28 • via Nuitee
M
martine • family_with_children • re
8
Pros:

Hôtel proche du métro du temple divers commerces, personnels accueillants, bon petits déjeuners je conseille

Cons:

Malheureusement pas de vue sur la ville

2026-02-25 • via Nuitee
S
Scott • extended_group • jp
8
2026-02-25 • via Nuitee
彰謙 • couple • tw
10
2026-02-24 • via Nuitee
H
Hiroyuki • couple • jp
8
2026-02-22 • via Nuitee
R
Ricardo • family_with_children • it
7
Una strada ancora lunga da percorrere.
Pros:

Lettone matrimoniale molto comodo
Ottima doccia
Buffet breakfast eccellente

Cons:

Cena a buffet tutto molto piccante; personale del servizio molto superficiale.
Nessuna attenzione o assistenza ai clienti.

Ristorante cinese del semi interrato lascia molto a desiderare. Abaloni immangiabili. Durissimi.. Sembravano di gomma. Ho fatto presente.


Nessuno mi ha chiesto se volevo cambiare piatto. Mi è stato addebitato comunque.

2026-02-11 • via Nuitee
9
990giulianol • Couples • Zurich
8
Taipeh Sheraton
Pros:

We stayed at the Sheraton Grand Taipei from January 29 to February 2 and had a very pleasant experience overall.

We booked a Premium Room, which was spacious, comfortable, and well maintained. The bed quality was excellent, and the room offered everything needed for a relaxing stay. As a Titanium Member, I especially appreciated the access to the Executive Lounge. The lounge provided a great selection of refreshments, a calm atmosphere, and very attentive service throughout the day.

The breakfast buffet was outstanding, with a wide variety of international and local options of very good quality. It was definitely one of the highlights of the stay.

The hotel facilities were also excellent. The gym is modern and well equipped, and the spa area is beautiful and perfect for relaxing after a long day exploring the city.

One small point for improvement: while the rooms are comfortable and clean, some areas of the hotel rooms could benefit from renovation to match the overall high standard of the property.

Overall, a very enjoyable stay with great service, excellent facilities, and valuable elite recognition. I would gladly stay here again and highly recommend this hotel when visiting Taipei.

2026-02-09 • via Tripadvisor
G
gemmam547 • Couples
10
Vacationing in Taipei at the Sheraton Grand Taipei.
Pros:

We are treated like royalty at the lounge happy hour. We were especially impressed with the quality and variety of the delicious foods and the kindness and care of the staff. Bella made sure we had everything we needed even honey for my tea!

Breakfast at Kitchen 12 is amazing as well with a Hugh variety of delicious foods especially the Taiwanese Noodle Soup which we get every day!

2026-02-04 • via Tripadvisor
J
jasonpM3217TB • Business
10
A outstanding service staff at the lounge.
Pros:

I would like to compliment Michelle ( business lounge-17th floor ) for going the extra mile. She was extremely helpful and professional and helped myself and colleagues during the dinner period.

She is definitely a gem

2026-02-01 • via Tripadvisor
A
amanday997 • Solo travel
8
Great place to stay in Taipei
Pros:

Polite and helpful night reception- Leo. a late night check -he completed quickly for me. Helpful advice on local breakfast options. Clean comfortable room. Lounge does a good beef noodle soup. Reception team Kindly kept my coat which I forgot - check out and picked up days later.
Only extras would have been nice if pool was an option in winter ( shut) and if buffet had been available ( fully booked)

2026-02-01 • via Tripadvisor
N
nihon1990 • Solo travel
10
Sheraton Grand Taipei Hotel Stay (30 Jan 2026)
Pros:

I visited the Sheraton Grand Taipei Hotel’s 17th Floor Lounge. The service was outstanding! All hotel staff members were respectful, kind, and helpful. They all were eager to help lounge visitors. I have been in this hotel lounge for over one year and the customer service was fantastic! I would like to recognize the hotel staff members. There English first names were Alex, Gisselle, Phillip, Bella, Tiffany, and Harry. They all made my hotel lounge experience a great stay. I hope to come back again to have some more great service in the lounge and at the Sheraton Grand Taipei Hotel Thank you very much for your great service to your customers.

2026-01-30 • via Tripadvisor
K
KUAN-LIN • couple • tw
3
2026-01-29 • via Nuitee
D
Damla • extended_group • tr
10
2026-01-27 • via Nuitee
D
D9732YHkenc • Business
2
150+ Nights as a Platinum Member, Yet No Flexibility Shown
Pros:

I have stayed at Sheraton Grand Taipei Hotel for over 150 nights if not maybe even 200 and am a Marriott Bonvoy Platinum Elite member, lifetime gold, with one more year to lifetime platinum. So this feedback comes from a long-standing and loyal guest.

The hotel is well located and generally comfortable; however, my most recent 2 stay was disappointing. Despite my extensive stay history and Platinum status, a very simple request to change room type was refused, no effort to explore reasonable alternatives. I even offer to utilise my reward for upgrade. Worth noting that arrival about 6pm in evening.

What was most concerning was the lack of flexibility and recognition for repeat, elite guests. After more than 150 nights at this property, I expected at least a discussion, some empathy, or a goodwill effort, but none was offered. Specially when this is my 3rd repeat trip highlighting the issue to them.

I share this feedback in the hope that hotel management will review this experience and clarify how loyal and Platinum Elite guests are supported, as this incident has affected my confidence in choosing this property again. I have to rebook another property and shorten my stay with them from 4 to 1 night. This is the 2nd time that this has happen. Clearly they do not value loyalty customer.

2026-01-26 • via Tripadvisor