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Facilities
Property facilities
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Health or beauty spa nearby
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Clubhouse
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby outdoor pool
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Clubhouse
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 5-Star Stay in the Heart of Taipei
Exquisite Dining Options
Indulge in a variety of culinary delights with 9 dining options, including Kitchen 12's hearty buffet breakfasts and the authentic Chinese cuisine at The Guest House.
Relaxation and Wellness
Unwind at the day spa, take a refreshing dip in the outdoor pool, or pamper yourself with premium toiletries in the large bathrooms featuring bathtubs and bathrobes.
Convenient Location and Modern Comfort
Experience a seamless blend of Chinese and modern designs in the spacious rooms equipped with a 37-inch cable flat-screen TV and free Wi-Fi. Located near public transportation, explore Taipei's attractions with ease.
Book your luxurious stay at the Sheraton Grand Taipei Hotel for a truly unforgettable experience.
Breakfast is not included in the extra bed rate.
Children aged 18 years and below can only use the lounge under adult supervision.
Children aged 11 years and below are not allowed to use the lounge.
Maintenance work of the hotel power outage annually will be carried out from 11/02/2026 00:00AM to 11/02/2026 05:00AM.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 1, 2027 until Sun, Feb 28, 2027
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
People no matter the age stay for TWD 1,900 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not needed) and costs TWD 2400 per day.
Location
Guest Reviews
兒童遊樂設施
餐點及櫃檯服務
Sheraton is a good location, have stayed here several times BUT have to say its feeling its age and the rooms seem antiquated and need a refurbishment, overall its close to many locations and MRT access is perfect, even though didn't use the restaurant this time food has been good
The rooms AC's are noisy and the room have an older feel to them, and depending which side / room you are provided the view can be non existent looking into some old building! Compared to some hotels I think the room rates are High when you compare to other brand hotels with more fresher amenities.....
Concierge Ms Annie molto preparata, educatissima e grande professionalità.
Second time staying in this hotel . Location good . Infrastructure good . Upgraded to junior suite .
The front desk staff was good . Great service .
Only setback is that done of the staff do not know very well about the product such as club lounge features and opening hours . And some are not clear about Titanium elite benefit in this hotel .
Other than that was a good hotel and good stay
Good choice to stay here when in Taipei
We were lucky enough to have “Eric” check us in. I wish everyone was as amazing!!! He saw that we were checking into 2 rooms since we’re a family of 4 (hate that rule about international hotels!). Eric immediately excused himself and went to the back office, came out within 5 minutes and offered us a very ample room upgrade, with Club Level AND breakfast for the family for a slightly higher rate. If I wouldn’t booked this upgraded room online, I would’ve paid much more.
Needless to say, it made our Taipei extra extra comfortable and memorable. Time together in one space is soooo much more meaningful that 2 separate rooms, especially since our kids are away at college and it was their spring break. I really wanted to see Eric again in person to thank him but we didn’t get the chance to see him.
He needs to be President of Sheraton, Eric is the embodiment of hospitality and truly understands customer service. Thank you for being so wonderful Eric!!!! You are a gem first as a human AND second a Sheraton representative.
Someone give him the promotion he deserves :)
The room was clean and well-stocked. No complaints at all. Breakfast in that massive atrium is something to experience. Food quality wasn’t top notch but was good. Club level was so high in demand Thats we were given a 60-minute limit. Not sure who’s staying longer than that, but the food was good and many beverage options.
The Club Lounge on 17th floor is very welcoming and nice. Great coctails and good food. Very friendly staff Bella. Even gave recipes for our favourite cocktails. Helpfully gave us warning 15 min before they closed so we can get last helpings.
It is located near the train station and next to bus stops, has taxis coming in and out for transportation. It’s a good walking distance to stuff around. They have a smoke room in the lobby which was super convenient for my mom. The staff is beyond helpful and they do speak English. They have money exchange and an atm. They do recommend exchanging at the back because the rate is cheaper. They give as much complimentary water and coffee as we requested. It’s a beautiful hotel.
It was a very expensive hotel for me, I rented at Sheraton because it where my work took me last year and I knew my way around that specific area. The room wasn’t cleaned correctly. I lifted the white sheet of the bed, and there was all kinds of particles and the bedsheets were stained and torn. I got bit twice by something, myself and my mom. Then we met another hotel guest at the airport, who said she got bit by something too. It could have been from something outside but I woke up to my bites. I have pictures for proof. I didn’t bring it up to the front desk, because I felt like there was nothing they could do about it and I just didn’t want to be that customer. The pool has no heater so the water is cold, but I still enjoyed myself and so did my mom.
The lounge provided to be a great place for me to work during my business trip. The staff were polite and courteous. The standout was Tiffany who always wore a beautiful smile no matter what she was doing and you can sense that she truly enjoys what she does and has passion in the hospitality industry.
Conveniently located near the mrt. Staff were also very friendly and helpful!
Slightly pricey for an older hotel (no doubt 5 stars and still well maintained).
Understand hotels are going for sustainability but still would be good if basic amenities like toothbrushes and toothpaste could be provided on request.
Wall plugs voltage is also low - couldn’t use the dyson hairdryer which I brought along for the trip 😩 but at least the hotel provided hairdryer too.
Construction issue:
If you are considering staying here in early 2026 DO NOT. Everything else with the hotel being secondary - there is a major construction development happening at the back of the hotel and pile driving ground drilling starts promptly at 8am (Photo included - it's right outside the windows).
The most egregious (and honestly scammy) thing is there is no note or consideration of this on Marriott's own booking website at time of booking and they still have the audacity to charge what seems like full price for these rooms on a non refundable basis. To not put this up so potential guests can make an informed decision is worse than what most Airbnbs would do.
Service issue:
I booked for 7 nights here (4 of which were under conference package and 3 fully self pay - I've also been gold/platinum/titanium member at Marriott for 15+ years)
On speaking to the first front desk staff about it, asking if there was another room not facing construction or at least a higher floor I was met with one of the rudest responses I've ever had from hotel staff and basically told - "not my problem" and if I don't like it I can email customer service. After speaking to the duty manager his response was at least professional and better but while apologetic his only solution was basically to send ear plugs.
Actual hotel review
For those looking once construction has been completed or if noise in general isn't a concern -
Like others have noted the hotel needs a renovation with the rooms themselves while decently spacious being quite outdated (the shower is in the bathtub type) - but generally a solid 3.5/5.
The breakfast and restaurants in particular are highlights and the general design of the hotel while a bit tired is decently pleasant.
Location is also pretty great located right next to Shangdao Mrt and in the centre of town.
I stay here every time I visit Taiwan. Rooms are comfortable, location is great, and the price is reasonable for a five-star hotel. Highly recommend.
Minor downside: in the lounge, one young staff member consistently gave extra attention to Western male guests every visit. It was noticeable, and other staff seemed aware. Otherwise, everyone is professional and my stays are consistently good.
Hotel service staff Bella was friendly and helpful. Our experience in the lounge was amazing cause of her service.
Bella had made my day, with her smile and friendliness.
Breakfast is very good.
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