Wingate by Wyndham Goodlettsville

Hot tub would be nice

The sheets had stains
The desk manager wasn’t at the desk while a line of others were waiting (20+ min both times)
The shower had 2 things of body wash and one empty conditioner no shampoo

Poor communication between third party

Our bathroom ceiling had visible mold and water damage coming from above.
The front desk person was rude upon our arrival. I had requested a late check out, which had been APPROVED, yet he claimed it had not been approved ed even though I showed him the approval on my phone.

The workmanship of the updates wasn’t great. Seems like the contractor jipped them and hired Joe Schmoe off the street to do it. I would think Wyndham would have actually paid for it to be done right.

Breakfast was disappointing. Coffee was not always hot and fresh. Ice machines were questionable.

Broken glass in the parking lot by the disabled parking.
Mobility access room was not accessible at all. Breakfast wasn’t worth a stop.

I booked with booking.com but I was sent an email & text by the hotel company the day before my booking. the email offered to take my information early to make check in easier. There was an option for “add ons” one of which was an early check in at 1:30 for a $5.00 fee. I selected this option and immediately received an email with a confirmation that my request was approved. Nothing was stated with the add on as to if the funds were to be taken out before or after my stay so I felt the confirmation told us we were good to check in early. We arrived at 1:45 and we were met with a gentleman in the lobby mopping the floor that said “um. No.” While pointing at his watch and I stated we had selected for an early check in and before I could finish I was interrupted and was told no there are no rooms ready until 3pm. I stated I received a confirmation and again was cut off with no no no we have no rooms ready they are not clean I showed him my confirmation and he asked was the $5 taken out of my account. I checked my account and it had not been taken out of my account ( YET ) he then told us to “just go get lunch and come back at 3” and shoed us away. I apologized and asked if there was someone else I could speak with that could maybe understand my issue a bit better. He said no one else will speak with me and then again stated we needed to get lunch and come back. I apologized again and said his customer service wasn’t very positive and that he had a bad attitude and he said “I have a bad attitude? You know what you can wait here until 3 or come back”. We went to the car and called the hotel customer service. We stated our issue and was met with “you booked through booking.com you need to contact them at this number” I contacted booking.com and was met with a “there isn’t anything we can do you need to contact the hotel company” we gave up at that point. UNTIL. We went into the room with a dirty blanket with stains and thick hair on it. Extreme smoke stained ceilings.

When told about a toilet constantly leaking and therefore running water they tried to fix, but didn’t offer to move us to a different room. We ended up having to turn the water off and then on when needed so we didn’t hear it run all night!

Nothing negative to say.