Sheraton Orlando North

My wife and I stayed here for the first time while attending a conference at the hotel, and we enjoyed our time immensely. One thing, above all else, made the entire experience excellent: the staff. Truly—every single person we interacted with during our three days at the Sheraton North impressed us.

We stopped by the lobby café for Starbucks and met Rola, who served hot drinks with a side of sass (in the best way). She was professional, welcoming, and genuinely fun to talk to. Over all three days, we kept running into her, and by the end of our stay it felt like we were saying goodbye to a friend.

We checked into our room midway through the first day of the conference, and Aja made the process seamless. She also arranged a late checkout so we could enjoy more of the conference on our final day, and later helped us resolve an issue with our room. Friendly, efficient, and excellent all around.

The next morning at breakfast we met Nathan, a weekend server who did a wonderful job. He was attentive without being rushed, and we enjoyed learning that he’s a middle school educator during the week. He made our breakfast experience genuinely enjoyable.

On our second morning, Melinda waited on us and once again delivered great service. We learned she’s been in the service industry for many years—and it shows. She was fantastic, and even set us up with to-go drinks for that day’s meetings.

At lunch on our final day, we visited the lobby restaurant (1904) and met Katrina. Three for three on excellent service. She was handling multiple tables, but you’d never know it—calm, attentive, and on top of everything.

And last, but certainly not least, is Jayme. We first met her briefly on our arrival day when she jumped in to help Rola during a busy café rush. The next morning she was serving breakfast, and we noticed that whenever the Starbucks line got long, she stepped in to help there too. On our final day, she was back at breakfast again. At one point, we heard the unmistakable crash of plates hitting the floor—followed immediately by Jayme’s voice saying, “It’s okay! Don’t worry!” as she took charge of the situation. Later, during lunch, she jumped in to help Katrina by serving tables. She even helped us track down a notepad for our conference—by giving us one from her own desk. Jayme is one of those rare, behind-the-scenes gems whose effort and excellence elevate everyone around her. We were incredibly impressed.

And here’s the cool part: we had great interactions with even more staff members we wish we could name. The bartender at 1904 was friendly and helpful. The night staff at the front desk was excellent. And whoever is managing this team has clearly built something special—because this level of consistency doesn’t happen by accident.

Our only nitpicks were minor maintenance-related items. The bathrooms needed a bit more attention during the conference, two of the four elevators were out (which caused some congestion), and we had to move rooms our first night due to an extra-loud A/C unit. But even then, the response was outstanding. The room move was handled smoothly, and the staff compensated us with breakfast for the inconvenience. That’s class—and it makes the negatives fade quickly in light of genuine care.

We loved every minute of our stay and already have two more conferences booked at this same location. When we return, it feels like we’ll be seeing old friends again—and that’s a rare thing. Then again, this is a rare team.

I walked into the hotel and immediately noticed how clean and beautiful the front lobby was. I was immediately greeted by Aja who was working at the front desk. Aja was friendly and helpful. My check-in for my room was flawless. My room was clean and organized. I was also happy to see a Starbucks in the front lobby. I would highly recommend this hotel to anyone traveling for business or pleasure.

La atención de los empleados. En el rest. donde desayunamos Rony nos atendió de maravilla.

Aja made the check in process so easy. She was courteous and knowledgeable. Samantha helped with a billing issue upon checkout. Overall customer service was 5star. Definitely would stay here again.

My first morning at breakfast the staff that attends to us was rude and unprofessional.
She let us wait for long time before serving us because we wanted to know if we booked breakfast in our stay

Very comfortable bed. Quiet, cool and dark for a good night's sleep.

Perfecto ubicado

Nice and felt safe

staff tried to help the situation by moving us three different times,
but it was NOT resolved so we checked out. Got tired of moving from room to room when I could see that they apparently had an issue with the air conditioning system/unit throughout the hotel - even the hall ways and lobby were uncomfortable - it was very humid.

The breakfast