Sheraton Boston Hotel

Hotels
•
Sheraton
8.2 (1724 reviews)
39 Dalton Street , Boston , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean
Great location
Exceptional service
Comfortable stay
Renovated hotel
Cons:
Small rooms
Limited dining options
Noisy rooms
Lack of basic amenities

Categories

Cleanliness
8.33
Guests noted the room was clean, but some reviews indicated that cleanliness was average.
Service
8.91
Staff was wonderful and helpful with a few mentioning exceptional customer service.
Location
9.15
Great location mentioned frequently as a major pro.
Room Quality
7.9
Rooms were comfortable but some described them as small and needing more amenities.
Amenities
7.63
Amenities like limited dining options and lack of basic hotel supplies were noted.
Value for Money
7.89
Guests felt the value could be improved, especially regarding dining.
Food and Beverage
7.14
Limited dining options and unrealistic pricing were mentioned.
Overall Experience
8.61
Overall, guests had positive experiences with significant return intentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:08

Property Description

Luxurious Amenities
Indulge in the beautiful indoor pool with a glass ceiling and stay active at the fitness center during your stay at the Sheraton Boston Hotel.

Culinary Delights
Savor American cuisine in a casual ambiance at The SideBar or grab a bite at the on-site market for a quick snack.

Convenient Location
Explore Boston easily with the hotel's proximity to top attractions like Copley Square, the Museum of Fine Arts, and Boston Common, all just a short distance away.

Book now for an unforgettable stay at the Sheraton Boston Hotel!

Important information:

Guests under the age of 21 are only allowed to check in with a parent or official guardian.

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match

Please note, WiFi policies and Wifi included rates apply to basic bandwidth. Increased bandwidth is available for an additional fee. Contact the property for details.

Please note, guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.

Pardon our appearance as our lobby, restaurant and meeting spaces are under renovation. The pool, fitness center and A La Carte in room dining are open.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 48.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, revolving_door
  • Entrance Door Width: 90
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 17
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1724 reviews
Cleanliness: 8.33
Service: 8.91
Location: 9.15
Room Quality: 7.9
Amenities: 7.63
Value for Money: 7.89
Food and Beverage: 7.14
Overall Experience: 8.61
A
Alan • family_with_children • ie
9
Christmas in boston
Pros:

Great location plenty of shops near by

Cons:

Taxes and charges

2026-03-03 • via Nuitee
A
Angela_AR • family_with_children • es
9
Pros:

La ubicación con salida directa al centro comercial es estupenda cuando nieva

Cons:

Estuvo bien en general a pesar de la ola de frío

2026-02-22 • via Nuitee
H
He • couple • us
9
2026-02-11 • via Nuitee
J
J9117EZsavannahm • Couples
4
Extremely disappointed
Pros:

We arrived at the Sheraton to find the lobby completely overwhelmed, with approximately 200 students crowded into the space, despite having booked our room over a month in advance and being a loyal Marriott member. From check-in through the stay, the experience was unacceptable. I would not recommend this hotel to anyone expecting a smooth check-in process or to actually receive the room they reserved.

I booked a king bedroom and checked in at 4:00 PM. After being told there would be a delay, I received no communication or updates whatsoever regarding room availability. After waiting two hours, I had to return to the front desk myself to ask for an update, only to be assigned a double-bed room at 6:00 PM—not the room I booked or paid for.

While I was initially understanding of the delayed check-in, the lack of communication combined with a two-hour wait and failure to honor my reservation is beyond disappointing. When I spoke with the manager, the only “compensation” offered was lounge access for snacks and juice, which does not begin to make up for the chaos, inconvenience, or poor handling of the situation.

This experience fell well below Marriott standards and reflects a serious breakdown in organization, communication, and customer service.

2026-01-29 • via Tripadvisor
M
Maria Irene • family_with_children • ar
10
2026-01-29 • via Nuitee
J
Juan Carlos • family_with_children • es
9
Pros:

Ubicacion y conexiones. Instalaciones.

2026-01-28 • via Nuitee
K
Katherine • couple • us
9
2026-01-22 • via Nuitee
V
Vivian • solo_traveller • us
10
Reconnecting with the renovated Boston,
Pros:

I did not order breakfast. The restored lobby is very welcoming! I really like the contemporary look and wide open spaces with many separate seating areas.. Excellent quality furnishings. I will be making arrangements for visitors to meet me at the hotel bar to socialize. Very inviting.The person who checked me in possessed the professional qualities that one should expect from a first class hotel. However, unfortunately, that friendliness, patience, and efficiency is not as commonplace at other hotels as I would like. Great staff! The Sheraton Boston may become my first choice hotel. I used to live in the Boston area. Now I come in town from time to time because of family and friends.. This is a great location for me.
To finish about the room, the decor of the room was contemporary—especially the bathroom. I had not seen a vent directly over the shower before. It worked very well. The bed was very comfortable. I am glad you came back operationally after COVID. The area was a ghost town.

Cons:

The coffee station was B quality. Starbucks coffee is good. However, I would never use the packaged powder creamer. Only two containers of liquid cream were left. I needed more for my two cups of coffee during my overnight stay. Stevia is also a preferred natural sweetener. I carried my own shower cap, but that is expected. Not expensive . Had I stayed longer than overnight, I may have wanted a desk chair.

2026-01-20 • via Nuitee
H
Hirotsugu • family_with_children • jp
8
2026-01-20 • via Nuitee
P
Patrick • couple • us
9
2026-01-19 • via Nuitee
H
Heather • solo_traveller • us
10
2026-01-19 • via Nuitee
J
Jamie • family_with_children • us
10
2026-01-19 • via Nuitee
C
Christine • couple • us
6
The room was fine
Pros:

Location

Cons:

Room was small for over $400/night

2026-01-19 • via Nuitee
J
Juan Alberto • couple • ar
7
Bien, razonable!
Pros:

Buena ubicación, habitación bien, buena atención deck de entarda

Cons:

Falta de atención personalizada por el tamaño del hotel.

2026-01-19 • via Nuitee
C
Colleen • family_with_children • us
10
2026-01-19 • via Nuitee
M
Matarese • extended_group • us
10
Pros:

Location was perfect to the heart of Boston, with a very short walk to the T to get anywhere else in the city! Staff were very helpful and kind. Room was very clean and comfortable, plenty of space!

2026-01-19 • via Nuitee
L
Latoya • family_with_children • us
10
Magical
Pros:

The endless possibilities

Cons:

Further then thought from Fenway. Internet was mis leading

2026-01-19 • via Nuitee
E
Ezgi • couple • tr
8
Keyifli ve temiz bir konaklama
Pros:

Temizdi ve konumu iyidi

Cons:

Genel olarak bir problem yaşamadım. Olumlu tecrübelerle ayrıldım. Özellikle lobide yer alan çalışma alanları çok işe yaradı

2026-01-19 • via Nuitee
R
Ryan • couple • us
7
2026-01-19 • via Nuitee
Y
Yuki • family_with_children • us
7
2026-01-19 • via Nuitee