Pacific Palms Resort and Golf Club

Hotels
8.3 (597 reviews)
1 Industry Hills Pkwy , La Puente , us

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Pet friendly
Good food
Cons:
Noise issues
Limited amenities
Cleanliness concerns

Categories

Cleanliness
7.84
Guests noted issues with cleanliness and noise from other tenants.
Service
9.11
Most reviews highlighted helpful and friendly staff.
Location
8.85
Beautiful views and convenient location for events.
Room Quality
7.3
Some rooms reported noise issues and outdated facilities.
Amenities
7.83
Limited amenities were noted, particularly for women's facilities.
Value for Money
8.29
Good value considering location and beauty of the surroundings.
Food and Beverage
8.34
Food was reported as reasonable and delicious, though improvement needed.
Overall Experience
8.81
Generally positive with specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 09:05

Property Description

Luxurious Accommodation
Pacific Palms Resort in Los Angeles welcomes you with free WiFi and charming balconies in all guestrooms. Enjoy your favorite shows on flat screen TVs and pamper yourself in the en suite bathroom with complimentary toiletries and plush bathrobes.

Convenient Amenities
Start your day right with a delicious breakfast available for all guests.

Book Your Stay Now
Experience comfort and convenience at Pacific Palms Resort. Book now for an unforgettable stay!

Important information:

This property is smoke-free. Cigaret, cigars, and candles are not permitted in the guestrooms or on the balconies. A cleaning fee of USD 200 will be charged to guests who are found smoking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 597 reviews
Cleanliness: 7.84
Service: 9.11
Location: 8.85
Room Quality: 7.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 8.81
A
Andrea couple us
10
2026-05-04 via Nuitee
D
Deidra family_with_children us
8
2026-05-03 via Nuitee
H
Hector couple us
10
Security coming to my door was what killed the good experience
Pros:

Clean and view

Cons:

2nd time that I have a security knocking on my door because me conversating with my wife , was to loud .
I think that’s the last time I stay

2026-05-03 via Nuitee
H
HSIANG CHUN solo_traveller tw
6
2026-05-02 via Nuitee
R
Rodolfo couple us
4
We had stayed here a few years back and this time it seemed the room was not as elegant and upscale.
Pros:

Breakfast was good…but very expensive (98.00..plus tip) for 2 people.

Cons:

Over all prices on food and drinks were way expensive.

2026-05-02 via Nuitee
B
Bernadette couple us
3
My fiance body has Rush on it too
Pros:

Easy check in and check out the friendliness of the stuff

Cons:

My whole body broke out with the red rash since the first night that we stood there on Thursday and we checked out on Monday that's the sad part about it

2026-04-28 via Nuitee
H
Helen Jing couple us
8
舒适、景色好
Pros:

床上用品非常舒适,我的房间正对球场景色非常美

Cons:

地毯太老旧

2026-04-27 via Nuitee
J
Jaqueline couple us
10
2026-04-20 via Nuitee
M
Melissa couple us
10
Pros:

Beautiful views, friendly staff and I love that they have 24 hour security!

2026-04-20 via Nuitee
Z
Zhong couple us
10
2026-04-14 via Nuitee
Z
Zhong couple us
10
2026-04-14 via Nuitee
Q
Q7658XSkristinl NONE
2
This is NOT a luxury hotel.
Pros:

I've stayed in better motels. Forget about sharing a bed with another adult if you get a room with two doubles. They are twin+ beds. Shower never got hot. NO bell service. NO valet. Long check in lines. This is NOT a luxury hotel.

2026-04-13 via Tripadvisor
R
Richard couple us
7
It was awsome and seeing the people having a good time in the banquet rooms…
Pros:

Everything

Cons:

On the first night someone came to my room late at night saying that I was too loud in my room when I really wasn’t… I was shocked by the visit because all I had was the tv on and having conversation. I just thought it could have been handled better with a phone call first instead of someone coming to my room late and making it seem like I did something wrong…

2026-04-13 via Nuitee
L
Lucas couple us
10
2026-04-13 via Nuitee
couple us
10
2026-04-11 via Nuitee
C
Cary couple us
10
2026-04-10 via Nuitee
E
Edward family_with_children us
10
Pros:

Everything.

Cons:

I would recommend if it's in the budget to have coffee in the lobby next to the check in or the water

2026-04-09 via Nuitee
Y
Yu couple us
10
2026-03-31 via Nuitee
R
Robert solo_traveller us
10
2026-03-30 via Nuitee
B
Bea4Trips Couples Torrance, California
10
Beautiful hotel, comfortable and clean rooms
Pros:

This was our first time at this hotel. We stayed from Thu. Mar-19 to Sat. Mar-20-2026.
Upon arrival, we were welcomed by AJ Ruiz at the front desk, he welcomed us with a broad smile, explained all the amenities and stressed the fact that they were there to help us with anything we might need 24-7. AJ was polite, very friendly and kind.
We requested 3 more pillows and they were delivered to our room very soon.
Our room was clean and with a beautiful view. The bathroom was fully stocked and the bed mattresses were very comfortable. There were plenty of outlets to charge our phones and other electronics, the mini refrigerator was perfect to store our drinks and other stuff.
We had lunch at the hotel bar, the food was delicious, the portions were appropriate and the service of the young lady working there was attentive and great.

On our 2nd day we spoke with Christian Almario at the front desk, he gave us more info about our check out time. Christian was also very kind and helpful. We requested for a water kettle which was delivered very soon at our room.

The hotel is very nice, it has plenty of parking, the grounds are beautiful. To get to this hotel they have a long beautifully decorated drive way and there is a security booth that checks everyone that gets in. So, it is very safe to get to the hotel grounds. They also have a big and lovely golf course and swimming pool.
The bathrooms everywhere in the hotel are very well maintained and cleaned.

When we checked out on Saturday we gave our oral review to Michael Jaynes. He was very attentive, kind and grateful for our opinions.

All and all we highly recommend this hotel. We attended a conference there and we got a discounted rate for our room.
A number of the attendees to the conference enjoyed the restaurant, the bar and other amenities of the hotel and they found out from those of us staying at the hotel about the wonderful experience we were having. So we hope that the conference takes place in this same venue next year so we can repeat our great stay and more of our friends can stay in this lovely hotel.
Thank you very much!

2026-03-28 via Tripadvisor