Pacific Palms Resort and Golf Club

The property was beautiful. I’m not a golfer, but I utilize the pool. The view from my room was beautiful. Staff was excellent.

Serene location, amazing views. Attentive and knowledgeable staff. Elevator situation regretfully remains interesting. I'd like to see the beds to be a bit firmer.

The staff was very kind. The

Recommended 100%
Me and my partner had a great experience, our stayed there was amazing. Staff member 10/10

😊I had an absolutely amazing, comfortable, and restful stay at the resort! My room was simply wonderful! It was so spacious! The bedding was especially luxurious. The view morning and night) was spectacular!!! As well, the event I was there to attend was handled, with such professionalism, expertise, and care. Outstanding! The entire staff was second to none! I’m definitely looking forward to another amazing stay at the resort! This time to enjoy some of the other inviting amenities! Much gratitude to everyone who assisted, to include our AWESOME Coordinator, Front Desk, Set Up Crew, Waite Staff, Chefs (the salmon, chicken, sides, and dessert were scrumptious!), and Housekeeping! Thank you! Thank You!
🤩🌹🫶🏽

I stayed at this hotel for 5 days and I will say it was the most unprofessional hotel I’ve ever been at and I would have gotten better service at motel 8. Everyone there aside from one gentleman seemed like they hated being there or just seemed like they had no motivation to make things happen. Restaurant downstairs but no room service? No microwave or any type of self service except for a kettle. First day water gets shut off for entire night. Next day TVs get shut off for the entire night. Couldn’t bring me a luggage cart to room because security didn’t want to so I had to make the 3 trips to do it. I wouldn’t recommend this hotel to anyone for the price you can get so much better elsewhere.

We had a great stay the view from the balcony of our room was Beautiful. Everything was clean. The Red restaurant was delicious. Great place to stay!

The new receptionist was very polite and very helpful. His knee but she sounded like a pro like if he’s been there for a while.

Very clean, quiet, not crowded

What didnt I like.

We have stayed at Pacific Palms a handful of times and enjoy our stay however something always happens.
The first time we stayed, only two elevators were working and my husband ended up getting stuck in one for over an hour. This last time, a couple was issued keys to our room after we had already checked in. They were able to open our door which was a scary situation considering the fact our baby was with us. I called the front desk, they confirmed there weren’t additional people assigned to our room and advised security would be sent to our floor to make sure everything was ok. We started the next day early and once we got back to our room, we realized the keys weren’t working. My husband had to go back to the front desk and have them give us new cards.
They don’t have complementary water bottles in the rooms but we’re willing to give me a couple for my baby’s bottles.
Again, we enjoy staying at Pacific Palms, there are just a few things that need to be worked on.

It’s located on top of the hill with nice fresh air views with golf course in fountain.

This is overall a nice place, but there is no room service and no bellman to help with luggage. The staff at the restaurant, Red, was very rude when I called to place an order.