Sheraton Princess Kaiulani Waikiki Beach

Hotels
•
Sheraton
8.2 (1371 reviews)
120 Kaiulani Avenue , Honolulu , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Slow elevators
Small bathroom

Categories

Cleanliness
7.7
Some concerns about cleanliness, specifically regarding the use of plastic and paper cups.
Service
8.7
Staff were frequently described as friendly and helpful, contributing positively to the experience.
Location
8.7
Location was repeatedly praised as excellent, particularly for the New Year’s Eve fireworks.
Room Quality
8.2
Rooms were described as good overall, with specific mentions of renovated rooms and good amenities.
Amenities
8.2
Amenities received a favorable mention, but there were concerns about the pool facilities for young children.
Value for Money
7.7
Mixed perceptions about the value for money, with some mentioning decent quality for the price.
Food and Beverage
8.2
Breakfast was specifically mentioned as delicious; food quality was generally well-received.
Overall Experience
8.2
Overall experience was positive with high likelihood of recommending to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:29

Property Description

Luxurious Beachfront Property

Stunning Views and Modern Comforts

Experience the breathtaking city or ocean views from our brightly decorated rooms, each equipped with a flat-screen TV, coffee machine, and refrigerator. Enjoy the convenience of our onsite restaurant with nightly entertainment and a tour desk to assist with planning your itinerary.

Immerse Yourself in Hawaiian Culture

Indulge in live music and cultural activities at Te Moana Nui - Tales of the Pacific, offering lei making and Polynesian tattooing. Stay active at the fitness centre or unwind at the Pikake Terrace for local cuisine. Don't miss out on the poolside Splash Bar & Bento for refreshing drinks.

Explore Nearby Attractions

Conveniently located near Honolulu Zoo and Diamond Head Crater Park, with Ala Wai Golf Course just minutes away. Book now for an unforgettable Hawaiian getaway at Sheraton Princess Kaiulani.

Important information:

When booking a nonrefundable full prepayment rate, the resort fee will also be charged at the time of booking.

Please note: The "Breakfast Included" rate includes breakfast for 2 guests per room.

The resort fee includes:

- WiFi Premium Access in Guestrooms and public areas
- MiFi Rental - unlimited high-speed wireless on Island (Complimentary rental of 1 MiFi per room per stay)
- Complimentary one-day rental of GoPro Camera (1 per room per stay)
- Yoga Class
- Yoga Nidra Meditation
- Daily Cultural Activities - lei making, ukulele lessons, hula lessons and Ho‘ala Morning Ritual.

Resort fee rate and inclusions are subject to changeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HNL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.2
Based on 1371 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.2
J
Joseph • couple • jp
1
Pros:

Great location near Waikiki Beach

Cons:

Mold in rooms and hallway. Had construction in the lobby hall.

2026-03-27 • via Nuitee
Y
Yoon • solo_traveller • jp
10
2026-03-27 • via Nuitee
J
Janet • couple • us
8
Nice hotel but walls are thin
Pros:

The location was excellent. We had a nice corner room with a nice ocean view. The staff was very nice and helpful.

Cons:

The walls are very thin. The first night we were there we could clearly hear the people next door talking on the phone. When they got off the call they turned on the tv and it was like the tv was in our room. We could hear everything. We did call down and they did send someone up right away and the tv went down. So we thought maybe they were just loud because we could always hear them talking. But when they left and another couple came we were woken up at 5am as they took a business call from their room. So soundproofing the rooms are not!!

2026-03-26 • via Nuitee
Y
Yuji • extended_group • jp
8
2026-03-25 • via Nuitee
A
Athena • couple • au
6
Pros:

The location was excellent

Cons:

Room was very small, asked for a balcony but not very obliging
Had to pay for beach chair rental even though we had a blackout for several hours and no lifts were working. Days later there were only limited lift services so there was a lot of waiting around, could have been compensated with free beach chairs

2026-03-24 • via Nuitee
M
Michelle • family_with_children • au
8
Greatest place to stay if you don't have anyone in the room next to you.
Pros:

Location was amazing. Staff all very friendly and helpful. I think her name was Caroline in the breakfast was extremely friendly and helpful and the manger bob was also very helpful with a billing issue that we had.

Cons:

The rooms have no sound proofing and we could literally hear every word of the person next door conversation like they were laying in bed with us at 530am everyday!! Security did attend when called to ask them to keep it down.

2026-03-24 • via Nuitee
J
jeffreypQ678IX • Family
10
Great Start
Pros:

Our trip was great from the start and that is because of the welcoming customer service of Celeste. She greeted us and got us on the right start. The accommodations was great and the location is perfect.

2026-03-17 • via Tripadvisor
H
haileythegolden • Couples • Edmonton, Alberta
10
Another Wonderful Stay
Pros:

Another great stay. My wife and I stayed 18 nights on our annual visit. The hotel is across the street from the beach with many restaurants and markets close by.
We were on the 25 floor with an ocean view in the tower. The only complaint is the elevators can be slow, congested or broken down.
The views on the higher floors are wonderful. We had a king bed with tub shower combination.
The strength of the hotel are the wonderful staff. I want to thank and acknowledge some of the great staff. Rocky and Ric who serve us breakfast at the splash bar every morning. Winnie and Nicole and the bar during lunch and evening, these two ladies are exceptional. Carlos at the pool brings a smile and enthusiasm each day.
The hotel occupancy on this visit was around 95 -100 % which made access to pool chairs, breakfast, and access to the splash bar more difficult than previous years.

2026-03-16 • via Tripadvisor
B
brbuzz1 • Couples • Los Angeles, California
8
Great location
Pros:

GREAT LOCATION. Rooms clean and nice balcony in renovated tower with view of ocean. We stayed for a week, even two days of cyclone.
This Hotel needed better emergency preparedness equipment. No power to include no power for elevators and could not walk 28 floors. They needed to pass out flashlights. We enjoyed the week anyway.

2026-03-15 • via Tripadvisor
S
Susan • couple • us
10
2026-03-14 • via Nuitee
D
Dana • solo_traveller • au
10
Amazing! Loved it - see you next time!!
Pros:

Everything!!

2026-03-10 • via Nuitee
D
Denise • couple • us
9
Great location.
Pros:

Convenient to the beach.

Cons:

Not enough food variety in the restaurant

2026-03-10 • via Nuitee
K
Karapetyan • couple • us
8
2026-03-09 • via Nuitee
A
alanfM8535XZ • Couples
10
A wonderful stay
Pros:

My wife and I recently stayed at the Princess Kaiulani Hotel at Waikiki for six nights. We arrived early on the first day, as we were coming from a cruise, so we had to wait for our room to be ready. We left our luggage in the lobby. it was placed near the front desk and literally guarded. When we did check in, we were amazed to learn we were upgraded to a higher floor in the tower than we expected, and had a tremendous view of the coastline, and the inland environs. Our room was great, and we were surprised that it greeted us with folded swan towels, rose petals, some treats, and a card celebrating our 50th anniversary.
We had some plans in place, but needed some help, so we went to the concierge, Kalani, for advice. He helped us book a number of activities including Star of Honolulu dinner cruise, Kualoa Ranch, Pearl Harbor, Iolani Palace, Hanauma Bay, and some others. Kalani always greeted us with a large smile, and always got us through our many questions. We felt he was genuinely interested in us having the best trip we could.
The restaurant at the hotel was simple, but quite good, and the setting, by the swimming pool made it very relaxing. At nights there was live music at the bar, and it always added to the setting. Even though the hotel is pretty much surrounded by shopping, I always felt it was a haven from the crowds.
Our whole experience was pretty great, but, probably for me, the best part of the Princess Kaiulani was the staff we met. Everyone we encountered, was kind, friendly, and always had time for a few words. We would be glad to stay there again.

2026-03-07 • via Tripadvisor
P
Patricia • extended_group • us
9
2026-03-06 • via Nuitee
A
Abbie • couple • nz
4
Disappointing and overpriced
Pros:

Location good

Cons:

Old and staff took extra payment on card with no authorisation. Pool area rubbish

2026-03-05 • via Nuitee
M
Milka • couple • us
9
Wonderful people working at the hotel.
2026-03-04 • via Nuitee
J
James • solo_traveller • us
8
2026-03-02 • via Nuitee
N
Novak • couple • ca
10
2026-03-02 • via Nuitee
R
RION • couple • jp
10
2026-03-01 • via Nuitee