Sheraton Princess Kaiulani Waikiki Beach

Hotels
•
Sheraton
8.2 (1478 reviews)
120 Kaiulani Avenue , Honolulu , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Slow elevators
Small bathroom

Categories

Cleanliness
7.7
Some concerns about cleanliness, specifically regarding the use of plastic and paper cups.
Service
8.7
Staff were frequently described as friendly and helpful, contributing positively to the experience.
Location
8.7
Location was repeatedly praised as excellent, particularly for the New Year’s Eve fireworks.
Room Quality
8.2
Rooms were described as good overall, with specific mentions of renovated rooms and good amenities.
Amenities
8.2
Amenities received a favorable mention, but there were concerns about the pool facilities for young children.
Value for Money
7.7
Mixed perceptions about the value for money, with some mentioning decent quality for the price.
Food and Beverage
8.2
Breakfast was specifically mentioned as delicious; food quality was generally well-received.
Overall Experience
8.2
Overall experience was positive with high likelihood of recommending to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:29

Property Description

Luxurious Beachfront Property

Stunning Views and Modern Comforts

Experience the breathtaking city or ocean views from our brightly decorated rooms, each equipped with a flat-screen TV, coffee machine, and refrigerator. Enjoy the convenience of our onsite restaurant with nightly entertainment and a tour desk to assist with planning your itinerary.

Immerse Yourself in Hawaiian Culture

Indulge in live music and cultural activities at Te Moana Nui - Tales of the Pacific, offering lei making and Polynesian tattooing. Stay active at the fitness centre or unwind at the Pikake Terrace for local cuisine. Don't miss out on the poolside Splash Bar & Bento for refreshing drinks.

Explore Nearby Attractions

Conveniently located near Honolulu Zoo and Diamond Head Crater Park, with Ala Wai Golf Course just minutes away. Book now for an unforgettable Hawaiian getaway at Sheraton Princess Kaiulani.

Important information:

When booking a nonrefundable full prepayment rate, the resort fee will also be charged at the time of booking.

Please note: The "Breakfast Included" rate includes breakfast for 2 guests per room.

The resort fee includes:

- WiFi Premium Access in Guestrooms and public areas
- MiFi Rental - unlimited high-speed wireless on Island (Complimentary rental of 1 MiFi per room per stay)
- Complimentary one-day rental of GoPro Camera (1 per room per stay)
- Yoga Class
- Yoga Nidra Meditation
- Daily Cultural Activities - lei making, ukulele lessons, hula lessons and Ho‘ala Morning Ritual.

Resort fee rate and inclusions are subject to changeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HNL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.2
Based on 1478 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.2
S
Susan Hayslett • solo_traveller • us
10
Pros:

Perfect location and enjoyed sitting on the lanai.

Cons:

No microwave

2026-06-27 • via Nuitee
W
wenkai • couple • cn
8
Pros:

位置好，出行便利

Cons:

前台服务人员对非英文国家的游客服务态度不友好。

2026-06-16 • via Nuitee
C
Cameron • couple • au
8
2026-06-14 • via Nuitee
S
Suzanne • couple • au
9
Mason on reception made us feel very welcome on arrival after a long flight. The housekeepers have been very obliging an
Pros:

Location, facilities and staff.

Cons:

N/a

2026-06-14 • via Nuitee
J
JUNKO • solo_traveller • jp
8
可愛い内装で立地の良いホテル
Pros:

日本語の話せるスタッフがとても親切で、テラスに出れば海も山側の夜景も見られる清潔なお部屋でした。
ラグジュアリーと言うよりは可愛い内装。
カラカウア通りにもクヒオ通りにもすぐ出られてワイキキマーケットもABCストアも近くて便利。

Cons:

いつもビーチ沿のホテルに泊まるので比べてしまうとお隣のハイアットとの間から海を見る感じで、その分お値段もワンランク安かったので仕方ないのですが、圧倒的な景色とは言えなかった。

2026-06-12 • via Nuitee
M
Michele • couple • us
10
Centrally located to everything! Beach across the street!
Pros:

Location was perfect! Close to beach, shops and restaurants.

Cons:

Our bathroom was dated. Even though we upgraded to the towers for beach views.

2026-06-09 • via Nuitee
M
Munkhjavkhlan • couple • mn
10
2026-06-07 • via Nuitee
A
Alexandra • solo_traveller • au
6
Old style, good location
Pros:

Location, parking, view

Cons:

Noise from neighbours. Large gap under door. Connected rooms could hear and smell the other rooms

2026-06-05 • via Nuitee
A
andrewbT2725UJ • Business
10
Would recommend
Pros:

Celeste at check in was really sweet. She grabbed my son a toy bag and he played with the toys all week. Rooms are a tad dated (was in princess wing - there is a new wing btw with brand new rooms) but this is genuinely good value. You are steps from the beach (Moana Surfrider directly across). You are literally right smack dab in the middle of everything but without having to pay beachfront prices. Want to walk to the royal hawaiian? - 2 minute walk. I went in five different hotel pools and this one was the warmest (84 degrees). If you are platinum elite or higher, you get a good breakfast (hot or cold). They call it continental but it’s better. They had a frittata eggs, bacon, and a warm croissant with juice or coffee included at no charge. I’d come back here again. Staff is great.

2026-06-04 • via Tripadvisor
B
bosco • family_with_children • us
3
2026-06-03 • via Nuitee
M
Maureen • family_with_children • us
10
I will happily stay here on my next visit.
Pros:

The location in the middle of Waikiki is excellent. I like that the hotel is set back so much from the street with the main entrance on the side street. The pool area is large with plenty of lounge chairs and food and drink service. The restaurant provides 'dinner' service as well as casual service near or close to the pool. I enjoyed the well-prepared food and varied menu. I had breakfast there almost every day; dinner twice and pupus several times. The drinks are well-made. I didn't partake of the games area, but it was offered. My grandson went to the gym most days. Every employee was super. They are helpful and went above and beyond expectations. They can't do enough for you. The room with a mini-fridge was small, which I knew it would be, but clean and adequate for two people. The lanai was a bonus. Part of the lobby and later the bar were undergoing construction, but didn't affect things in a negative way.

Cons:

I was not disappointed by anything at the hotel.

2026-06-02 • via Nuitee
V
Victoria • family_with_children • au
7
2026-06-02 • via Nuitee
L
larrybK1385OL • Couples
10
Extraordinary housekeeper
Pros:

Our housekeeper was just extraordinary — 3 three times she went out of her way and went “above and beyond” to help me have a great vacation.
Soon after arrival, I was in the hallway struggling to figure out how to close my room door behind me — and she came down the hallway and patiently explained how the Door mechanism worked.

Her name was Zeni or Zebby I think.

Then returning from my two hour adventure over at the beach, I was in the hallway near my room but I had forgotten the exact room number and started to go to the front desk. She saw me. Remembered my name., and took me to my room.

Then the following morning, when I was leaving to walk down the street, she saw me leaving and walked over and asked me if there was anything that I needed. I asked for one clean towel.— then she came in and gave us fresh towels and emptied the bathroom and room, trash cans.

She was extraordinary!

2026-06-01 • via Tripadvisor
3
37julianned • Family
10
Superior customer service
Pros:

The property was very clean and organized. , the gal at the front desk (Kaori) went above and beyond, so much Aloha , it was an unforgettable experience! This Sheraton has a huge game room with , pool table, ping pong, fuzz ball and plenty of board games… fun for the whole family

2026-06-01 • via Tripadvisor
S
Sandra • couple • au
5
Rude staff. On arrival the said no king beds available and had to settle for a double or upgrade to suite, even though w
Pros:

Location

Cons:

Fees, fees and more fees. It cost us an extra $500 a day on top of what we already paid. Absolutely unrealistic and unaffordable

2026-06-01 • via Nuitee
A
Alex • couple • us
10
2026-06-01 • via Nuitee
R
RemyRain • Couples • New York City, New York
10
Great Location
Pros:

My wife and I stayed here for 3 nights on our recent trip to Honolulu. We absolutely loved the place due to the excellent location across the street from Waikiki Beach. It is walking distance to many shops, restaurants, and malls in the area. The room was sufficient with a decent view of the pool. We can't speak for the restaurant in the hotel because we did not eat there but the service was incredible from the front desk to housekeeping. Joy from housekeeping made sure we had everything we need every morning we were there and made the stay much better than it already was. We would return here on a future trip to Honolulu.

2026-05-31 • via Tripadvisor
J
Jodie • couple • au
9
Great hotel in the centre of the strip. Friendly staff and everything was easy. Quiet room with good housekeeping.
Pros:

Was great location, friendly staff and great service

Cons:

Nothing

2026-05-31 • via Nuitee
P
Peter • couple • au
8
Relaxing ‘do nothing’ getaway.
Pros:

Location very central. Room’s size excellent. Great water pressure. Superb view. Loved the daily water bottles. And great to have an empty fridge for milk and fruit etc.

Cons:

Bed was good, pillows were awful. The only thing we can fault.

2026-05-31 • via Nuitee
T
Terri lyn • extended_group • us
10
2026-05-30 • via Nuitee