Sheraton Princess Kaiulani Waikiki Beach

Hotels
Sheraton
8.2 (1371 reviews)
120 Kaiulani Avenue , Honolulu , us

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Slow elevators
Small bathroom

Categories

Cleanliness
7.7
Some concerns about cleanliness, specifically regarding the use of plastic and paper cups.
Service
8.7
Staff were frequently described as friendly and helpful, contributing positively to the experience.
Location
8.7
Location was repeatedly praised as excellent, particularly for the New Year’s Eve fireworks.
Room Quality
8.2
Rooms were described as good overall, with specific mentions of renovated rooms and good amenities.
Amenities
8.2
Amenities received a favorable mention, but there were concerns about the pool facilities for young children.
Value for Money
7.7
Mixed perceptions about the value for money, with some mentioning decent quality for the price.
Food and Beverage
8.2
Breakfast was specifically mentioned as delicious; food quality was generally well-received.
Overall Experience
8.2
Overall experience was positive with high likelihood of recommending to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:29

Property Description

Luxurious Beachfront Property

Stunning Views and Modern Comforts

Experience the breathtaking city or ocean views from our brightly decorated rooms, each equipped with a flat-screen TV, coffee machine, and refrigerator. Enjoy the convenience of our onsite restaurant with nightly entertainment and a tour desk to assist with planning your itinerary.

Immerse Yourself in Hawaiian Culture

Indulge in live music and cultural activities at Te Moana Nui - Tales of the Pacific, offering lei making and Polynesian tattooing. Stay active at the fitness centre or unwind at the Pikake Terrace for local cuisine. Don't miss out on the poolside Splash Bar & Bento for refreshing drinks.

Explore Nearby Attractions

Conveniently located near Honolulu Zoo and Diamond Head Crater Park, with Ala Wai Golf Course just minutes away. Book now for an unforgettable Hawaiian getaway at Sheraton Princess Kaiulani.

Important information:

When booking a nonrefundable full prepayment rate, the resort fee will also be charged at the time of booking.

Please note: The "Breakfast Included" rate includes breakfast for 2 guests per room.

The resort fee includes:

- WiFi Premium Access in Guestrooms and public areas
- MiFi Rental - unlimited high-speed wireless on Island (Complimentary rental of 1 MiFi per room per stay)
- Complimentary one-day rental of GoPro Camera (1 per room per stay)
- Yoga Class
- Yoga Nidra Meditation
- Daily Cultural Activities - lei making, ukulele lessons, hula lessons and Ho‘ala Morning Ritual.

Resort fee rate and inclusions are subject to changeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HNL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.2
Based on 1371 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.2
B
Bernadine couple us
10
We enjoyed our stay as always.❤️ 🤙
Pros:

Location is perfect for us. I’ve stayed in this hotel for about 4 times and love ❤️ it. Staffed are super friendly, our cleaning lady Elizabeth is so kind and friendly.

Cons:

None that I can think of.

2026-02-10 via Nuitee
C
Cruiser38741601066 Couples
10
Bed Framing must be reconsidered by management before guests get serious injuries
Pros:

Hotel location is very convenient, for the beach, shopping centers, local bus stops

2026-02-05 via Tripadvisor
G
GavinC945 Family Amherstburg, Ontario
10
We were made to feel like Royalty.
Pros:

Great down town Waikiki location, best valued hotel in the Bonvoy family on the Island.
We have enjoyed many properties on Oahu over the years, each has their own unique offering. The staff added to the whole experience at the Princess. From the warmth at reception with Celeste representing the Sheraton brand so well accommodating our every need at check in with so many personal touches, to the wait staff, we were made to feel special for our anniversary.
Our room had amazing views over the water but its the common area that makes it feel like your own Hawaiian home. It tells you something when you see the same staff members over a decade joyfully working at the property.
Well done princesses.

2026-02-02 via Tripadvisor
C
Compass56589672317 Family Australia
8
Great hotel in the Herat of Waikiki on Kalākaua Ave
Pros:

Sheraton Princess Kaiulani Waikiki Beach, great hotel right in the centre of the action on Kalākaua Ave Waikiki.
We stayed a week and booked direct via bonbon Marriott app.
We found it the most reasonable priced and cheaper direct. So I’d sign up and see what you get.
Our flight arrived late and when we arrived our room was ready.
Bryce on the front desk was amazing and knowledgeable regarding everything the hotel can offer.
I’ve noticed other reviews say the rooms were noisy and to be honest yes , we found ours noisy that said it’s an older hotel
On one of the busiest strips in Waikiki so people are enjoying themselves people want to show off their cars and bikes and street performers are entertaining the crowds.
We were in a renovated room and were a family of 4 , we found the bathroom small for our needs but made the most of what we had.
The room was spacious enough and neat and tidy.
We spent our days between pool, beach shops and day tripping.
The team by the pool handing out towels were very friendly and are an asset to the hotel always greeting guests and up for a chat.
So in summary for us , we had been to Waikiki several times and found this hotel the best value for our money.
The resort yes it’s old but so are others, staff were friendly and the room we had renovated partial ocean was great value.
Being in the centre of Kalākaua Ave made it easy walking to all the bars and restaurants.
But if you don’t feel like walking the strip the in house bar - splash bar had a great menu and great happy hour options.

If your undecided on where to stay in Waikiki if your never been or been several times.
Give this place a go you won’t be disappointed.

2026-02-01 via Tripadvisor
C
Chintana family_with_children au
9
2026-01-30 via Nuitee
8
864timot Business
8
Nice resort-hotel, very close to Waikiki-beach
Pros:

Rooms are good, every evening live-music and just a few meters to Waikiki beach. Breakfast is also good standard. Restaurant has limited options but around the hotel are plenty of dinner-opportunities.
I want to mention Bryce from the reception, who did an outstanding job in sorting out a problem with a booking that I screwed up. He helped me a lot and despite other tasks at the same time he stayed patient and found a solution for my prob. Well done, thank you!

2026-01-26 via Tripadvisor
I
Inhwan couple kr
9
Pros:

가격 대비 주요 장소들과의 밀접함에서 오는 편의성

Cons:

방에서 가만히 있는데 옆 방 일본 할머니들 대화소리가 잘 들린다.. 오래된 호텔이기에 소음 잡는 것은 쉽지 않겠지만 그래도 방 사이 비상문에서 들리는 소음 방책은 필요해 보인다.

2026-01-26 via Nuitee
D
Debra solo_traveller us
10
I’ll be back again to stay here
Pros:

The staff was extremely welcoming and helpful.For an older resort with a lot of history it still was up to date

Cons:

Pool was not heated no hot tub

2026-01-26 via Nuitee
T
tomkK5739WW Couples
10
Great service
Pros:

We had a great stay at the hotel with a lovely room that had an ocean view. The stay was also made more memorable by Henry on the guest bell staff. He was talking to my wife who mentioned we were in Hawaii for my 70th birthday and when we returned from our tour of Pearl Harbor we found a very nice cooler bag in our room with local snacks and also a card for two speciality drinks in the hotel bar. It’s when you receive service above and beyond that makes the whole stay more special and memorable. Everyone we have met here has been great but Henry by far represents the hotel with class and exemplary service.

2026-01-24 via Tripadvisor
P
Psprtmatt Solo travel Los Angeles, California
10
Beyond words
Pros:

When I arrived in Hawaii, my dog was unexpectedly placed into quarantine due to an airline error. I was exhausted, heartbroken, and in tears after an awful day. Thankfully, I was booked at the Sheraton Princess Kaiulani — and that is where everything changed.

From the moment I walked in, I was greeted by one of the kindest humans I’ve ever met, Kianna. She looked at me and immediately assured me that I was in good hands. That reassurance alone meant more than she’ll ever know.

All I needed at that moment was a glass of wine and a little compassion — and I received an overwhelming amount of both. Julia and Nicole took the time to truly listen, offering comfort and empathy when I was completely undone from being separated from my dog. Their kindness felt more healing than anything else could have been in that moment.

Then there was Jason, who went far beyond what anyone could ever expect. He became a true friend. On his day off, he insisted on picking me up at 7 a.m. to help rescue my puppy from quarantine. Words truly cannot express how much that meant to me. It was one of the most selfless, compassionate acts I’ve ever experienced from someone I had just met.

I’ve now been here for two weeks and realized I couldn’t leave without making sure Sheraton knew what extraordinary humans they have on their team. These individuals didn’t just provide service — they provided humanity, comfort, and genuine care when I needed it most.

From the bottom of my heart, thank you. I will never forget the kindness shown to me here.

Love,
Matt&Frank

2026-01-24 via Tripadvisor
I
Irène couple ch
8
ansonsten alles tipptopp
Pros:

Gute Lage

Cons:

Laut, schlechte Fenster, schlecht isoliert, sehr ringhörig, laute Lüftung 24 Stunden etc.

2026-01-24 via Nuitee
A
ALLYSON couple au
8
The only thing that I wasn’t eligible for Marriott Bonvoy points because I booked through Booking.com when I first joine
Pros:

The welcoming staff The great location and the wonderful story of Princess Kaiulani herself

Cons:

There is nothing I don’t like or enjoy staying at this property

2026-01-23 via Nuitee
A
adriaan couple be
8
Fantastisch en voor herhaling vatbaar
Pros:

Ik kende het hotel van de diverse keren dat wij daar al zijn verbleven

Cons:

Alles okay

2026-01-21 via Nuitee
S
Sue couple au
9
Perfect place for Waikiki Holiday.
Pros:

Close to everything, lovely Staff, great pool and comfy beds.

Cons:

The bathroom was a bit dated

2026-01-21 via Nuitee
B
Barbara family_with_children hu
6
Pros:

A szobából a kilátás nagyon tetszett, a személyzet kedves, segítőkész. A szobák és a közösségi helyek tiszták voltak. A szoba felszereltsége kiváló volt. A medencével nagyon elégedettek voltunk.

Cons:

A szoba nagyon zajos kültéri klímákra nézett, nehezen szoktuk meg a zajt. Rendszeresek voltak a tűzriadók, amit néhány perc után lefújtak.

2026-01-19 via Nuitee
C
Cheryl couple au
8
Very pleasant except for the noise factor. One of the bar staff “Winnie” was efficient & delightful.
Pros:

The location is very good.

Cons:

The bands and other entertainment was excruciatingly loud ! We could hear it inside our room with the door closed. Not acceptable when you are on the 14 th floor !! Obviously it was deafening around the pool area and bar.

2026-01-19 via Nuitee
R
Reema extended_group sa
5
الموقع ممتاز، لكن الغرفة صغيرة ومعايير السلامة والخدمة أقل من المتوقع مقابل السعر
Pros:

قربه من شارع وايكيكي

Cons:

لغرفة صغيرة جدًا، والموظفون في الاستقبال غير بشوشين.
مستوى السلامة داخل الغرفة غير مطمئن؛ توجد توصيلات كهربائية مكشوفة بجانب السرير على الأرض، ومتصلة بالإضاءة، ويمكن شحن الجوال منها بشكل عشوائي وغير آمن. هذه التوصيلات موجودة على جانبي السرير يمينًا ويسارًا.
كنت أقيم لفترة طويلة، وهذا الأمر سبب لي إزعاجًا وقلقًا بسبب ارتفاع السعر مقارنة بمستوى الغرفة. توجد فنادق أفضل بنفس السعر أو أقل

2026-01-19 via Nuitee
C
Carol solo_traveller au
9
Waikīkī is a happy place and this hotel had a happy light breezy feel to it
Pros:

Location fantastic right in the centre of Waikīkī just across the road from the beach, my room overlooked the pool and sea. The room had been recently renovated and had a fresh feel

Cons:

Waiting so long to check in, my flight arrived early the staff were friendly but did not prioritise the cleaning of a room for me l waited 5 hours

2026-01-19 via Nuitee
M
Mirela family_with_children au
9
2026-01-19 via Nuitee
M
Michelle couple us
9
Pros:

Location was excellent staff was friendly

2026-01-19 via Nuitee