Courtyard by Marriott Columbus Downtown

Location was great

The room was clean and the staff was nice

The room was incredibly comfortable. Very spacious. Is no weird smells anywhere. Hot water all the time. Sheets were clean. They have a jacuzzi that it was functioning and their schedule for the facilities was comforting. I didn't have a free breakfast experience in this hotel but they did receive me with a bag with free water. The front desk was very helpful and always very charming. I would definitely stay in this hotel again. I was a solo traveler, and I felt very safe.

The location was great for being close to things. Rooms were clean and hallways. Front desk check in employee was great!

The location

The convience of walking a very short walk to the concert venue.

The room was a very good size.

Location to Nationwide Arena

Location

The location and some but not most employees were very helpful example the bistro the employee refuse to make half the things on the limited menu. The wait for valet parking when arriving was unacceptable

I recently spent three nights at this hotel. While the hotel cannot control the surrounding nightlife or traffic, it absolutely can control its soundproofing. Having stayed at major downtown hotels in Tokyo, Shanghai, and San Francisco, I know that quality windows and blackout curtains can effectively block even severe city noise. Unfortunately, this hotel failed to provide that level of insulation.
During my first two nights, the nightclub around the corner stayed busy late into the night. The noise became even worse when patrons left, with many drivers revving their engines excessively. I was awakened both nights and called the front desk, only to be told there was nothing they could do—even though they acknowledged that many guests had made the same complaint.

The hotel then moved me to what was supposed to be a quieter room, but it was actually worse. It faced a much taller building across the street, creating an echo chamber that amplified the constant noise from cars and buses.
Paying more than $300 per night only to be repeatedly awakened, lose sleep, and suffer headaches throughout my business trip is unacceptable. As Marriott Platinum Elite member, I contacted corporate during my stay and was told that, because this is a franchised property, the hotel had to resolve the issue on its own.
Management initially offered complimentary breakfast and 1,000 points, which I declined because it did not reflect the severity of the problem. After another call to corporate, the hotel increased its goodwill offer to 7,500 points. Considering that a standard award night at this property costs around 30,000 points, the compensation was disappointing.

This was, without question, the worst hotel stay I have ever experienced. Management knows this is an ongoing issue because numerous guests have complained about it, yet no meaningful improvements have been made. If you're looking for a normal hotel stay and a good night's sleep, I recommend staying elsewhere.

The room was nice and clean and the staff at the front desks were very friendly.