Sheraton Music City Nashville Airport

It’s big, open and lots of space. Good restaurants and good setup

Todo

Huge rooms, well air-conditioned in communal areas of the hotel, good facilities and daily complimentary supplies of coffee and water to the room.

The bed was nice. It was quiet. The morning staff were really nice.

Stayed here last minute due to unforeseen circumstances. The hotel and the grounds were beautiful and generally well maintained. I also enjoyed that every room had a balcony. The hotel seems to be slightly dated, but in a cool way! The free airport shuttle was also fantastic, right on time and a friendly driver. The one issue I had was that my shower only had 2 body washes and 1 conditioner, NO SHAMPOO. Not a big deal for a 1 night stay, but it seems like an easy problem to avoid. Overall, I felt that this hotel offered exceptional value and convenience.

Hotel is trash. Only one functioning elevator. Wifi doesn’t work with last name and room number. I have tried to call the front desk multiple times and no one is answering the phone from the room phone, and when I call from my cell phone and press the prompt for the operator I am sent to an endless loop back to the prompts. I would not recommend this hotel to anyone for any reason. If you find yourself stranded at the airport for the night, go to a different hotel. The rooms are dated, and the beds are lumpy.

The hotel staff were amazingly welcoming and friendly, the room was large and clean.

Love the old building, staff was amazing, bar and food including breakfast were very good. Great location for us passing by Nashville. Grounds well kept

Location diversity

My friends’ flight was delayed and I arrived early to this hotel. I wasn’t feeling well and needed to access the room. I was initially told that if I could get my friend on the the phone to add my name to the room that I could get in right away. The attendant stepped away and after getting my friend on the phone, I spoke to Assistant Manager Keroles Riad and was told that I would have to pay the current room rate until my friend arrived. What?? Why should I have to pay twice for a room just to lay down? He was not understanding compassionate, or accommodating. My friend has been a Marriott Bonvoy Member for years and is a frequent traveler who patronizes this location when I’m town. I am highly disappointed and inconvenienced by someone who is a representative with no compassion. He didn’t even care after I told him that I was writing a review. I’ve been in Management for years and this is a bad business practice. I will definitely tell my family, friends, and clients about how I was treated at this establishment.

It was very pretty on the inside

We stayed at this hotel with family and friends for a wedding, and unfortunately the experience was very disappointing.

The room had a strong unpleasant odor, similar to sewage, and did not feel clean. We also found cockroaches in the room, which made the stay very uncomfortable and unacceptable for a paid stay.

In addition, several of our guests experienced major delays during check-in. Although the check-in time is listed as 3 PM, some rooms were not ready until 7–8 PM, and guests had to wait for hours before being accommodated.

Overall, the cleanliness and service did not match the price charged. Based on our experience, we would not recommend this hotel and would not choose to stay here again.

Check in time was 2.00pm. we arrived @ 3.00pm, got our room @ 6.00.Kept on telling us room were not ready !!! Kept on telling us it will be ready soon !
It was not expected from SHERATON !!!!