JW Marriott Auckland

Hotels
•
JW Marriott Hotels & Resorts
8.7 (339 reviews)
22-26 Albert Street , Auckland , nz
+64 9 309 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly and helpful staff
Clean facilities
Nice amenities
Cons:
Noise issues
Delayed check-in
Room service quality concerns
Parking service delays

Categories

Cleanliness
8.7
Clean and modern facilities were commented on positively, but some guests had issues with room readiness.
Service
9
Service was highlighted positively, especially Joshi's exceptional support, though some mentioned delays.
Location
9.2
Multiple guests praised the location for its proximity to attractions, including Spark Arena.
Room Quality
8.4
Rooms were generally comfortable, but noise issues affected sleep quality for some guests.
Amenities
8.7
Guests appreciated the pool, spa, and fitness center; however, timing issues with check-in impacted the experience.
Value for Money
8.2
While many found the hotel enjoyable, some felt the experience didn't fully correspond to the premium pricing.
Food and Beverage
8.5
Generally positive remarks about food, but specific complaints about room service quality were noted.
Overall Experience
8.9
Majority of guests had a positive experience despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:21

Property Description

Luxurious Accommodations and Amenities

Experience the epitome of luxury at JW Marriott Auckland with stylish rooms featuring upgraded entertainment systems and signature JW Marriott Bed. Indulge in the luxurious bathroom amenities and enjoy breathtaking views of the city from the heated indoor pool and fitness center.

Prime Location in Auckland CBD

Conveniently situated in the heart of Auckland CBD, our hotel is just minutes away from the vibrant Queen Street for shopping and dining. Explore nearby attractions like Spark Arena with ease or let our concierge assist in arranging transportation services.

Culinary Delights and Ongoing Transformations

Savor delectable dishes at JW Kitchen and unwind at JW Lounge & Bar. With a focus on premium local produce, our dining options are sure to tantalize your taste buds. Stay tuned for our upcoming transformations in 2023, promising even more memorable experiences.

Book now for an unforgettable stay at JW Marriott Auckland, where mindfulness and luxury converge seamlessly.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. Please note that there is a 2% surcharge when you pay with a credit cards.

Guests may experience some noise daily from 07:00 to 19:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.7
Based on 339 reviews
Cleanliness: 8.7
Service: 9
Location: 9.2
Room Quality: 8.4
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.5
Overall Experience: 8.9
P
Paul • extended_group • au
10
Excellent
Pros:

Staff, cosy and cleanliness

Cons:

NA

2026-08-29 • via Nuitee
T
Tara • solo_traveller • pg
10
2026-08-29 • via Nuitee
J
Jody99 • solo_traveller • nz
10
Pros:

Everyone was helpful and accommodating

Cons:

That the spa was shut down

2026-08-29 • via Nuitee
Q
Qiong • family_with_children • cn
8
2026-08-26 • via Nuitee
A
Ami • family_with_children • nz
10
2026-08-23 • via Nuitee
H
Harry • couple • gb
5
2026-08-23 • via Nuitee
B
Brad • solo_traveller • gb
10
2026-08-22 • via Nuitee
E
Eissa • solo_traveller • es
10
I would visit again
Pros:

Breakfast was nice and location is perfect

Cons:

More brwakfast and indinning selection

2026-08-22 • via Nuitee
V
Victoria • extended_group • nz
7
Pros:

Location and property facilities

Cons:

Lack of television channels

2026-08-19 • via Nuitee
W
Wei Che • solo_traveller • tw
9
2026-08-17 • via Nuitee
M
Michael • solo_traveller • nz
10
Pros:

Facility is clean

Cons:

None

2026-08-17 • via Nuitee
S
Suji • family_with_children • nz
9
I had a wonderful stay with my kids. The hotel is beautifully appointed and the staff amaxing
2026-08-16 • via Nuitee
S
Sami • couple • nz
5
Overpriced for the service
Pros:

Very clean

Cons:

Rude staff

2026-08-16 • via Nuitee
E
eiman • family_with_children • ae
9
2026-08-15 • via Nuitee
B
Belinda • family_with_children • nz
10
It was my 50th birthday and the little birthday treat delivered to the room was really nice
Pros:

The cleanliness and service
Breakfast was amazing

Cons:

The parking costs

2026-08-15 • via Nuitee
A
ASHISH • couple • in
9
2026-08-14 • via Nuitee
E
Eden • couple • nz
10
2026-08-14 • via Nuitee
A
Abbey • family_with_children • nz
10
My kids loved the hotel we will be back
Pros:

Breakfast was beautiful i had an omelette made and it was yum

2026-08-11 • via Nuitee
K
Kamlesh • extended_group • in
10
Wil go back again and stay
Pros:

Location and set good staff

2026-08-09 • via Nuitee
B
Benet • family_with_children • nz
7
Not bad of a hotel, will probably be back if our preferred is unavailable
Pros:

Indoor pool and spa

Cons:

Cold bathroom floor lol

2026-08-08 • via Nuitee