JW Marriott Auckland

Hotels
•
JW Marriott Hotels & Resorts
8.7 (198 reviews)
22-26 Albert Street , Auckland , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly and helpful staff
Clean facilities
Nice amenities
Cons:
Noise issues
Delayed check-in
Room service quality concerns
Parking service delays

Categories

Cleanliness
8.7
Clean and modern facilities were commented on positively, but some guests had issues with room readiness.
Service
9
Service was highlighted positively, especially Joshi's exceptional support, though some mentioned delays.
Location
9.2
Multiple guests praised the location for its proximity to attractions, including Spark Arena.
Room Quality
8.4
Rooms were generally comfortable, but noise issues affected sleep quality for some guests.
Amenities
8.7
Guests appreciated the pool, spa, and fitness center; however, timing issues with check-in impacted the experience.
Value for Money
8.2
While many found the hotel enjoyable, some felt the experience didn't fully correspond to the premium pricing.
Food and Beverage
8.5
Generally positive remarks about food, but specific complaints about room service quality were noted.
Overall Experience
8.9
Majority of guests had a positive experience despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:21

Property Description

Luxurious Accommodations and Amenities

Experience the epitome of luxury at JW Marriott Auckland with stylish rooms featuring upgraded entertainment systems and signature JW Marriott Bed. Indulge in the luxurious bathroom amenities and enjoy breathtaking views of the city from the heated indoor pool and fitness center.

Prime Location in Auckland CBD

Conveniently situated in the heart of Auckland CBD, our hotel is just minutes away from the vibrant Queen Street for shopping and dining. Explore nearby attractions like Spark Arena with ease or let our concierge assist in arranging transportation services.

Culinary Delights and Ongoing Transformations

Savor delectable dishes at JW Kitchen and unwind at JW Lounge & Bar. With a focus on premium local produce, our dining options are sure to tantalize your taste buds. Stay tuned for our upcoming transformations in 2023, promising even more memorable experiences.

Book now for an unforgettable stay at JW Marriott Auckland, where mindfulness and luxury converge seamlessly.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. Please note that there is a 2% surcharge when you pay with a credit cards.

Guests may experience some noise daily from 07:00 to 19:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.7
Based on 198 reviews
Cleanliness: 8.7
Service: 9
Location: 9.2
Room Quality: 8.4
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.5
Overall Experience: 8.9
G
GL Lagah • family_with_children • nz
3
Pros:

The room was luxurious but for the price definitely not

Cons:

Staff said they would upgrade us as we booked last minute and spent $800 for the night due to another host letting us down.

The staff didnt upgrade us to a better room and when I wanted to get something from my vehicle I waited almost over 30min and ended up asking the person looking after the parking myself to get mt keys.

2026-03-27 • via Nuitee
T
Thomas • couple • nz
5
Overall was good. But i wouldnt stay again, would go elsewhere i think. Cheaper and better breakfast
Pros:

Bed was comfortable. Staff very friendly and helpful.

Cons:

Breakfast. I thought the food was really poor. The bacon was dry and I just thought overall it was below that of comparable hotels such as the hilton and other hotels I have stayed at in the cbd which offer Breakfast. I would not add Breakfast on again. I also thought $800 for my room was steep considering what it was compared to other rooms I have stayed at of similar quality.

2026-03-22 • via Nuitee
J
Jamie • extended_group • nz
3
Subpar
Pros:

The room itself was clean and comfortable with good amenities. House keeping staff were great. Reception staff not so much.

Cons:

Thin walls. We were woken up by music from the roo next door. Check in felt incredibly rushed. No explanation of where to find the facilities, what time check out was. We were already made to wait an hour before checking in.

2026-03-22 • via Nuitee
Y
Yvonne • solo_traveller • au
6
2026-03-15 • via Nuitee
C
Christoph • solo_traveller • de
7
2026-03-14 • via Nuitee
A
Andrew • couple • nz
6
2026-03-12 • via Nuitee
F
Francis • family_with_children • nz
10
It was amazing!
Pros:

Facilities

Cons:

Pricey, but you getvwhatbyou pay for.

2026-03-08 • via Nuitee
J
John • family_with_children • nz
10
2026-03-04 • via Nuitee
B
Benjamin • couple • nz
8
Nice
Pros:

Location, staff, food

Cons:

We could not check in out room until 8pm

2026-02-24 • via Nuitee
R
Radek • family_with_children • cz
10
2026-02-23 • via Nuitee
C
Caroline Shelley • couple • nz
10
Great location, attentive staff, comfortable and great breakfast
Pros:

Great location, spacious and comfortable. Great breakfast!

Cons:

Bathroom floor was a bit dirty

2026-02-22 • via Nuitee
M
MASAYUKI • solo_traveller • jp
10
2026-02-22 • via Nuitee
U
Uddaka • solo_traveller • nz
5
Would’ve expected better for 800 dollars a night
Pros:

Comfy bed

Cons:

Expensive
Dusty remotes
Room not that clean, stained rubbish bin, bathroom not cleaned
Spa and pool look nice but when you look closer they are not clean
The free apples in the gym are not fresh/have gone off
Getting through to reception via phone takes ages.

Asked for a room service coffee and it was like they had never been requested room service before, disorganised and useless service. Four phone calls later and I didn’t even receive the coffee before I had to leave.

2026-02-22 • via Nuitee
M
Maria • couple • us
10
2026-02-22 • via Nuitee
M
MASAYUKI • couple • jp
10
Pros:

最高だった

Cons:

なし

2026-02-22 • via Nuitee
S
Sumeet • family_with_children • in
4
2026-02-22 • via Nuitee
S
Schweiger • couple • us
8
Very enjoyable
Pros:

Location was great. Room size and friendly staff. Front office manager Kristina was great. Also waiter Heskeet was exceptional.

Cons:

Room could use a deep clean.
Too many flys on breakfast buffet

2026-02-13 • via Nuitee
E
Eva • extended_group • us
9
It was good
Pros:

Professional and responsive staff

2026-02-12 • via Nuitee
E
Eva • extended_group • us
6
2026-02-08 • via Nuitee
K
Karine • couple • au
9
Great location. Level of service need improvement for the price we paid.
Pros:

The room was spacious and clean. Location is excellent. Trivet restaurant was a highlight.

Cons:

The experience at check-in was disappointing. The staff was not especially friendly. Drinks were offered to other guests at check-out but not to us. The man with glasses at check-in came across as particularly cold and unfriendly. Room cleaning was inconsistent. On 2 occasions, we returned to our room after 5.00 pm and found it hadn't been serviced. We had to request cleaning. We had lunch at the Forum bar but unfortunately the food quality was very poor and poorly presented.

2026-01-27 • via Nuitee