Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful rooms
Cons:
No room service

Categories

Cleanliness
8.13
Rooms were spacious, clean and well appointed.
Service
9.1
Staff was friendly and competent, courteous, professional and eager to assist.
Location
9.14
Location is great; in walking distance to everything.
Room Quality
8.59
Newly renovated rooms with sleek and stylish decor.
Amenities
8.62
Fitness center was top notch and there were on-site restaurants.
Value for Money
8.58
Great value for a stay in Chicago.
Food and Beverage
8.63
Food and liquor in the hotel were convenient.
Overall Experience
8.8
Overall a fantastic stay and will definitely return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:22

Property Description

Luxurious Riverside Hotel in the Heart of Chicago

On-Site Dining Options: Indulge in fine chops and seafood at Stetsons Modern Steak + Sushi, grab Starbucks coffee at Market Chicago, enjoy signature cocktails with city views at BIG Bar, or savor sandwiches and salads at American Craft Kitchen and Bar.

Convenient Amenities: Stay connected with free WiFi, keep fit at the 24-hour fitness center, and unwind at the spa. Each room includes a flat-screen TV, iPod docking station, desk, and seating area.

Wide Array of Services: Benefit from car rental, concierge staff, in-room dining, ticket services, and environmentally-friendly initiatives like the babies travel lite program. Laundry and dry cleaning services are also available.

Book now to experience the epitome of luxury and convenience at Chicago Hyatt Regency!

Important information:

Bookings on and beyond January 01, 2024 - A daily destination fee of $30.00 pretax (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience.

Please find below the services and experience:

· Daily $25 Dining Credit for Dinner after 5pm in: Stetsons Modern Steak and Sushi, Big Bar, and American Craft Kitchen & Bar

· Daily Premium Guest room Internet

· Discounted Daily Parking

· 10% Discount on Luxury Car Service through our preferred transportation provider

· 20% Discount on apparel in Market Chicago

· Discounted Access to Lake Shore Fitness

· 15% discount on shoe shines provided by Spa Di LafronzaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 84 per day.

Location

Guest Reviews

8.7
Based on 2963 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
R
Renate • couple • de
8
Gute Ausgangslage für Unternehmungen
Pros:

Angenehmes Hotel gute Ausgangslage für Unternehmungen

2026-06-26 • via Nuitee
M
Mary • couple • au
7
2026-06-25 • via Nuitee
M
Morgan • couple • us
10
2026-06-25 • via Nuitee
C
Colorado • family_with_children • mx
10
Muy bien
Pros:

Habitacion

Cons:

El costo del estacionamiento

2026-06-23 • via Nuitee
A
Andrea • solo_traveller • hr
8
2026-06-23 • via Nuitee
F
Franz • couple • de
8
2026-06-23 • via Nuitee
F
Freitick • solo_traveller • us
8
2026-06-22 • via Nuitee
A
Andrew • family_with_children • us
1
Phony
Pros:

Location

Cons:

Lies

2026-06-22 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Great hotel, comfy bed and good location.

Cons:

The passive aggressive bellhop

2026-06-21 • via Nuitee
S
smd141 • Family • Flagstaff, Arizona
2
Booked room for 3, given room for 2.
Pros:

This is my third stay at this basic cookie-cutter no frills airport hotel. The last time, about 6 weeks ago, I also left after one night, and went to the Four Seasons. This time, I was with my spouse and 20 year old daughter. We wanted to be in the Mall of A area, so I thought I would give this hotel another shot. Since I was confident I would not get a suite upgrade as a globalist (because it almost never happens), I reserved a high floor deluxe spacious king room for 3 adults. The room had a king bed, and no bed for a third person. I immediately called down to the front desk, and Manager Rebecca was flippant and unhelpful. She said they had no roll away beds, despite the website saying roll away bed available. She said we need to update the website! I said where is the third adult supposed to sleep? She said “I don’t know!” She offered a room with 2 queens, to be fair, but we needed a king plus a bed for a third person: roll away or sofa bed. And I am a GLOBALIST! Highest status. They did not care. Smirked at me when I said it. We were exhausted and given a room for 2 people when we booked a king room for 3, But the worst part of the whole thing is the way we were treated, especially as someone who has Globalist status with Hyatt. Not only did the front desk staff and manager express no empathy, or admit this was a huge error by Hyatt, Rebecca was unkind and unhelpful. Then, to make matters much worse, my calls to the Globalist hotline were worthless. They called the hotel and then came back to me with the same information I already was told. I was left to find a room elsewhere myself. Nightmare. I will always stay at the Four Seasons in the future in Minneapolis. It will cost five times more but service is 1000x better. Avoid this Hyatt hotel and don’t chase status. You are not taken care of. Oh, and see this picture of our “duvet”. And the thermostat was broken, and the carpet was filthy.

2026-06-20 • via Tripadvisor
A
amolnirg • Business
6
High price, mediocre experience
Pros:

Pricey hotel with below average service. No water in the room was quite appalling. Even Courtyard my Marriot at $200 a night has water but this was $500. I would not stay here again.

2026-06-20 • via Tripadvisor
B
Bharani • solo_traveller • us
10
2026-06-20 • via Nuitee
M
Manuela • family_with_children • br
10
2026-06-19 • via Nuitee
M
mashael • extended_group • sa
7
2026-06-19 • via Nuitee
M
Muhammad Ramzan • solo_traveller • pk
5
2026-06-19 • via Nuitee
M
MarcoPoloMiami • Business • Miami, Florida
2
Not your best choice for business travels
Pros:

What it was a wonderful stay for a BUSINESS CONFERENCE turned into an inconvenience for this hotel excess of charges and ridiculous “policy”. Some properties love to say NO to people and this one is one of them.

From a rude (or not friendly to say the least) lady at the FedEx/business center where you get charged $24 for every packaged delivered or sent to a front desk associate who tonight told me that they couldn’t hold a peers laptop because of their “policy”.

You cannot be a business hotel if you overcharge customers for basic services AND you cannot support business people for basic asks.

Never staying here again.

2026-06-18 • via Tripadvisor
T
Tashona • solo_traveller • us
10
Relaxation
Pros:

The beds were comfortable

Cons:

Nothing

2026-06-18 • via Nuitee
Y
YU-FENG • couple • tw
10
2026-06-18 • via Nuitee
M
Maria • solo_traveller • us
10
2026-06-17 • via Nuitee
B
B433MEraymondm • Family • Auburn, Massachusetts
10
Long weekend for some fun in Chicago
Pros:

spent 4 days here to have some fun in Chi-town! this hotel is perfectly placed to do all within walking distance. This place is alive, always something going on from resturaunts to bars. Super awesome staff, clean comfy rooms. We will be back

2026-06-16 • via Tripadvisor