Boston Marriott Long Wharf

Hotels
•
Marriott Hotels & Resorts
8.7 (455 reviews)
296 State Street , Boston , us

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Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Cons:
High price
Noisy rooms
Limited amenities

Categories

Cleanliness
8.91
Facility was clean as mentioned in multiple reviews.
Service
9.38
Staff were friendly and provided excellent service according to guest feedback.
Location
9.42
Location mentioned positively as convenient and great views.
Room Quality
8.37
Room size and amenities had some complaints but was generally acceptable.
Amenities
8.4
Positive feedback about the hotel facilities including a Starbucks but some amenities were limited.
Value for Money
7.86
Guests felt the price was higher than the value provided.
Food and Beverage
8.41
Breakfast buffet was great but limited in hours.
Overall Experience
8.88
Overall a good experience with some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 04:11

Property Description

Prime Location and Amenities
Located on Long Wharf next to the New England Aquarium, the Boston Marriott offers an indoor pool, gym, and over 18,000 square feet of event space.

Dining Experience
Guests can savor classic New England dishes made from locally-sourced ingredients at Waterline, the hotel's signature restaurant.

Convenience and Accessibility
Enjoy concierge services, valet parking, and a market at your disposal. With a Blue Line Subway Station adjacent to the hotel, exploring nearby attractions like Faneuil Hall, the North End, and Financial District is a breeze.

Experience the best of Boston at Long Wharf Marriott - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 67 per day.

Location

Property Accessibility

Total Disability Score: 77.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 90
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 455 reviews
Cleanliness: 8.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.88
M
Margaret • family_with_children • us
10
2026-07-04 • via Nuitee
C
Christopher • family_with_children • us
10
2026-06-29 • via Nuitee
M
Mia • family_with_children • hk
1
Great location. Construction in the lobby woke us up - myself and three children.
Pros:

Location

Cons:

The construction noise at 8 am

2026-06-27 • via Nuitee
R
Robyn • family_with_children • au
10
2026-06-26 • via Nuitee
S
Shayna • couple • us
8
2026-06-25 • via Nuitee
R
Richard • extended_group • gb
8
Excellent stay for the World Cup. Just very expensive.
Pros:

Location and friendly staff

Cons:

Cost

2026-06-25 • via Nuitee
S
Sharon • couple • us
10
Loved the ocean vibe with FIFA Fans!
Pros:

Views and convenience to everything!

Cons:

The construction noise early in the am.

2026-06-24 • via Nuitee
L
Luay Mazin • family_with_children • us
7
2026-06-22 • via Nuitee
S
SERUs • Couples
10
Great location and comfortable room
Pros:

Great location, comfortable room and super helpful and attentive employee team, both in the hotel and the on site restaurant. Christalis and her front desk colleagues had help or the answer for every request or question. The onsite gym/fitness room also was pretty good.

2026-06-11 • via Tripadvisor
Z
Zachary • couple • us
9
2026-05-30 • via Nuitee
H
Heidi • family_with_children • us
9
2026-05-27 • via Nuitee
M
Mia • solo_traveller • se
8
Cons:

The room was really nice, but unfortunately you could hear everything going on out in the corridor. Not soundproof whatsoever. Other than that, the hotel was fantastic.

2026-05-18 • via Nuitee
M
miller77 • couple • il
7
בסדר,
Pros:

ארוחת בוקר בינונית,
המיקום מצויין.

Cons:

בחדר כוסות קלקר / קרטון,
דלת הזזה במקלחת לא נעים.
אין מספיק מקום לתליה של בגדים,
בקיצור צימצום.

2026-05-12 • via Nuitee
N
Nicholas • couple • us
8
2026-05-05 • via Nuitee
N
Nicholas • couple • us
8
2026-05-05 • via Nuitee
A
Amanda • family_with_children • us
7
Very expensive stay in a great location, staff was great, but the construction was a lot to listen to
Pros:

Location was great

Cons:

The construction most of the day

2026-05-04 • via Nuitee
B
Bettina • solo_traveller • de
8
2026-05-04 • via Nuitee
S
Samantha • couple • us
6
2026-05-03 • via Nuitee
M
michael • extended_group • us
10
2026-05-03 • via Nuitee
F
FF5050 • Couples • Moultonborough, New Hampshire
4
Tale of Two Marriotts
Pros:

We stayed at the Marriot Copley Place the week before and it was perfection.

Then we stayed at the Marriott Long Wharf in December 2025.
This is the tale of 2 Marriot’s.

We were in town to go to the Bruins game, and we were also going to go to the Celtics game the next night. We stayed one night but gave ourselves “the option” of staying one more night for the Celtics.

Giving ourselves” the option” meaning I checked online there were plenty of rooms and suites available for the next night should we want to extend our stay after the game.

Apparently, this Marriott is owned by a group of investors per the front desk person at check in.

Because of that they water down benefits (my opinion) normally one would expect when staying at a typical Marriott International hotel.

To wit: no elite check in, no amenity at check in i.e. a gift or points, not honor upgrade requests associated with status, An M club that closes on weekends and Fridays after breakfast.

I found out about the investor situation because it was December and we have high status in the Marriott program I requested a room upgrade. These potential upgrades are available to status members to select when booking online. They expire at the end of the year, so I wanted to use at least one.

When checking in I asked about the upgrade potential and was told “That’s Bonvoy not us” …... I said “what do you mean? This is a Marriott.”

She explained and said investors own the hotel and determine what Marriott amenities will be honored.

My upgrade request was a…no go. She did say she would give us a nice water view.
What she gave us was the darkest room, with a view of a puddle on a roof.
I called the desk and asked for another room. I also tried again and asked for a better room but the person on the phone said the hotel was booked. Not true per the online availability
We were given a room a little further down floor. When we got to that room, we found dirty laundry and dirty dishes out front. See pic
We crossed our fingers and went in. Fortunately, the room was clean and a smidge brighter. The room was ok, a little dated, but fine.

The next day we had breakfast in the M-Club. The staff were friendly and attentive.

When we came back to the hotel in the early afternoon, we found out the M-Club closes on the weekend after Friday breakfast.

The M Club was one of the reasons we chose this Marriott.

This was not the Marriott experience we signed up for.

Aside from the location, this hotel is one of the most disappointing ones I’ve been to.

I just didn’t feel any effort at hospitality at all at this hotel.

The rooms are dated. The manager was more focused on reaming out whoever left the laundry and dish in front of our room than ensure our stay was a good one.

If you have status at Marriott Bonvoy you may want to re-think staying here as the reward for loyalty to this Marriott is……. Nothing… except late check out.

This is a first-world problem I know but isn’t that the reason for rewarding loyalty (i.e. spending money) to a brand and earning a few privileges because of this.
Well, I learned all Marriott’s are not alike because …last week’s stay at The Marriott Copley Place was fantastic. THIS PLACE …. not so much. I will be more careful when I book next.
We did not stay and checked out.
We did stay in town for a second night at a Hotel on Beacon Hill that put on a master class in hospitality.
We won’t be back to this Hotel.

2026-04-29 • via Tripadvisor