InterContinental Amstel Amsterdam by IHG

Hotels
•
InterContinental Hotels & Resorts
9.2 (348 reviews)
Professor Tulpplein 1 , Amsterdam , nl

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean accommodations
Cons:
Bar service inconsistencies
Some dated room features
Restaurant menu improvements needed

Categories

Cleanliness
9.36
Guests mentioned cleanliness positively, noting that everything was clean and neat.
Service
9.83
The staff was described as very friendly and attentive, providing outstanding service.
Location
9.57
Multiple reviews highlighted the great location and beautiful views.
Room Quality
8.82
Rooms were generally comfortable but some noted they were somewhat dated.
Amenities
8.85
Amenities were good, but some issues with the bar and whirlpool noted.
Value for Money
9.31
Overall value noted as excellent, especially given the quality of service and facilities.
Food and Beverage
8.36
Food quality mixed, with several reviews indicating room for improvement in the restaurant.
Overall Experience
9.53
Guests expressed a high likelihood of returning and enjoyed their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:37

Property Description

Luxurious Riverside Retreat

Iconic Views and Modern Comforts
Indulge in panoramic views of the city and the Amstel River from our tastefully decorated rooms and suites. Enjoy a blend of classic charm and contemporary amenities like flat-screen TVs and iPod docking stations.

Wellness and Culinary Delights
Unwind at our health club's indoor pool with stunning river views, spa bath, steam bath, and sauna. Stay fit at the on-site fitness center or savor international cuisine with a Dutch twist at our various dining outlets. Don't miss the Afternoon Tea experience on weekends.

Prime Location and Nearby Attractions
Explore Amsterdam with ease - visit the Royal Theatre Carré and the Van Gogh Museum just a short distance away. With Dam Square and the Royal Palace a tram ride away, and Schiphol Airport accessible within minutes, your stay at Intercontinental Amstel is both convenient and unforgettable.

Book your luxurious stay at Intercontinental Amstel now for a riverside experience like no other.

Important information:

Please note: Smoking is only allowed on the terrace of the hotel.

At an extra charge there is a Mercedes limousine service available to and from Schiphol Airport. If you wish to make use of this service, please make a note in the comments box on your on-line reservation form.

Although entrance to the on-site health club is free of charge for guests, professional masseuses are available at an extra charge.

Please be informed that the hotel currently restores some features on the roof and facade. The majority of the rooms, all our restaurants, meeting & event venues and facilities remain open.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 50 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for € 90 per person per night when using an existing bed.
    People 3 years old and over stay for € 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 80 per day.

Location

Property Video

Guest Reviews

9.2
Based on 348 reviews
Cleanliness: 9.36
Service: 9.83
Location: 9.57
Room Quality: 8.82
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.36
Overall Experience: 9.53
R
Ronpariser • Couples • Hartford, Connecticut
10
A very good hotel
Pros:

We stayed at the Intercontinental for three nights prior to another tour. The service was great. The location on the canal offered beautiful views and the food was delightful. The staff was very friendly and helpful especially Arnold and Rossana but ALL were great. We enjoyed the show of boats stopping at the dock and getting there food for dinners. The pool looked lovely. I have added some photos of the delicious food.

2026-04-11 • via Tripadvisor
A
Anne • couple • nl
9
2026-04-07 • via Nuitee
P
Paul • family_with_children • fr
9
2026-04-05 • via Nuitee
A
Alexander • family_with_children • de
9
2026-04-04 • via Nuitee
E
Eelco • couple • nl
6
Leuk voor een keer, maar vergane glorie.
Pros:

Fijne badkamer, ruime kamer, hoge plafonds.

Cons:

Lange incheck procedure, onverwachte borg betalen. Vloerbedekking in kamer was versleten, onrijp fruit, exorbitante prijzen voor drankjes op de kamer. Veel personeel spreekt geen Nederlands.

2026-04-02 • via Nuitee
H
Hans-Joachim • couple • de
9
sehr stilvoll
Pros:

Personal ; Lage

Cons:

Gym zu klein. Drehtüre.

2026-03-31 • via Nuitee
C
catiane • couple • br
10
Pros:

Hotel incrível, café da manhã impecável, equipe muito atenciosa, voltaria neste hotel várias vezes.

2026-03-25 • via Nuitee
J
Jakov • couple • hr
10
2026-03-21 • via Nuitee
S
Sven • couple • de
10
Pros:

Es war sehr schön.

2026-03-18 • via Nuitee
K
Katharine • solo_traveller • us
10
2026-03-18 • via Nuitee
B
Bouabid • solo_traveller • ma
8
2026-03-14 • via Nuitee
B
Ben • couple • nl
9
Was fantastisch
Pros:

Bijzondere locatie

Cons:

Net

2026-03-09 • via Nuitee
S
Simon • couple • fr
10
2026-03-09 • via Nuitee
C
Celia • couple • us
10
I was sorry to leave.
Pros:

I liked everything:
- welcoming and professional staff;
-delicious food;
-warm on a cold day;
- swimming pool and hot tub;
-exercise room;
-sheets and bed;
- room temperature;
-wine and cheese board;
-everything.

2026-03-06 • via Nuitee
O
Oleksandr Kiyko • extended_group • ua
9
2026-03-01 • via Nuitee
H
Horst • couple • de
2
2026-02-24 • via Nuitee
E
elmar1g • Couples • London, England
2
Disappointing Experience and Poor Resolution Process
Pros:

We recently booked a four-night stay at an Intercontinental Amstel Amsterdam via the IHG app.

Upon arrival, we were informed that the spa facilities were not operational. This had not been communicated in advance, despite the spa being a key factor in choosing this hotel. They offered us to go to the Mandarin Oriental and use the facilities there for free, which is like 3km away. Obviously inconvenient and not worth it. Had we known, we would have reconsidered the booking before travelling.

Additionally, the room allocated did not meet expectations, the originally booked category was no longer available, and there were visible cleanliness issues with the upgrade we got as part of our membership benefits (including heavily dust-covered air vents in a suite). This was a 1 Bedroom Suite at 5-star hotel (see photos). The hotel is also worn out, such a shame of such a beautiful historical property. There is a difference between timeless luxury and visible wear — unfortunately this property leans toward the latter.

Given these factors, we decided to leave upon arrival and went to another hotel. Reception assured us that a full refund would not be an issue after being on the phone with the manager and would simply require coordination with IHG.

Unfortunately, what followed was a frustrating process:

- Only a partial refund was processed initially
- Over an hour spent on customer service calls
- Poor coordination between the hotel and central support
- Separate email and phone teams unable to access each other’s correspondence
- Lots of conflicting information

This was not a discretionary cancellation — it was the result of key advertised facilities being unavailable and the overall standard falling short.

Operational issues can happen. What truly matters is transparency beforehand and efficient resolution afterward. In this case, both were lacking.

Very disappointing, particularly as a loyal customer and IHG Diamond Elite member. Whatever value that holds... if this is the service the highest loyalty level customer gets, I don't even want to know what a regular customer experiences when things go wrong. What's the point of assigning these hollow labels like Royal Ambassador, Diamond Elite, Inner Circle, when you can't do the basics right.

The customer service operatives also cannot resolve any issues without the hotels consent, even if you book via the IHG app. And seemingly vice versa, leaving you in this endless indecision loop with the whole experience disjointed.

This experience has made us reconsider future bookings within the brand.

2026-02-23 • via Tripadvisor
K
Katinka • couple • nl
10
2026-02-23 • via Nuitee
E
Emillia • extended_group • nl
8
Staff were super nice and helpful, never complained or anything. All in all amazing experience
Pros:

It was clean, aesthetically pleasing and beautiful

Cons:

Nothing

2026-02-22 • via Nuitee
B
Brikena • couple • lu
4
Pros:

Location but service for breakfast very bad. In the room the carpet dirty and old armchy

2026-02-14 • via Nuitee