InterContinental Lusaka by IHG

Hotels
•
InterContinental Hotels & Resorts
8.2 (228 reviews)
Haile Selassie Avenue , Lusaka , zm

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent staff
Great breakfast
Cons:
Room size
Value for money concerns

Categories

Cleanliness
8.16
Room was clean and comfortable, but some issues with flooding were mentioned.
Service
9.13
Staff were excellent and attentive, creating a positive experience.
Location
8.67
Central location making it easy to access attractions.
Room Quality
7.62
Some issues with room size and bathroom design noted.
Amenities
8.15
New breakfast area and coffee machine issues but generally adequate.
Value for Money
7.61
Some concerns about pricing, not the best value for size.
Food and Beverage
8.16
Breakfast was exceptional but room service was underwhelming.
Overall Experience
8.13
A mix of excellent and below-standard experiences resulted in a solid stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 03:49

Property Description

Luxurious Accommodation
InterContinental Lusaka offers elegant rooms equipped with modern amenities such as flat-screen TVs and private bathrooms, ensuring a comfortable stay for all guests.

Relaxation and Recreation
Guests can unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a leisurely stroll in the shared lounge area, providing the perfect blend of relaxation and entertainment during their stay.

Delicious Dining Options
Start your day right with a choice of a continental or buffet breakfast offered by InterContinental Lusaka, setting the tone for a day full of exploration and adventure.

To experience the epitome of luxury and comfort in Lusaka, book your stay at InterContinental Lusaka now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 228 reviews
Cleanliness: 8.16
Service: 9.13
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.16
Overall Experience: 8.13
M
mattwL2229IE • Business
10
Great Stay - Highly Recommend the Intercontinental in Lusaka!
Pros:

Great experience - super friendly and helpful staff. I have already made a reservation at the Intercontinental for my next trip to Lusaka. Highly recommended.

2026-06-26 • via Tripadvisor
A
Atupele • couple • mw
10
2026-06-24 • via Nuitee
F
Flyer22374937653 • Business
10
Best customer service
Pros:

The staff is perfect, the service is excellent. I was never so well attended to and trust me I have been traveling the world for over 30 years.

As I said, I give 10 stars out of five to this hotel for valuing the customer.

2026-06-22 • via Tripadvisor
2
257kwamea • Business
10
I Felt Pampered
Pros:

I have loved every bit of my stay at the hotel. Every bit of service has been great. Great customer service, and a supportive staff who are ever willing to assist in every way whenever needed.

2026-06-19 • via Tripadvisor
C
Curiosity24585722903 • Business
10
A stay to remember in Lusaka
Pros:

I had an amazing experience at Intercontinental Lusaka. The rooms are clean, the service at the restaurant is beautiful and the gym is well equipped. The gym instructors are very professional and knowledgeable. Scholastica made my supper time at the restaurant memorable.

2026-06-18 • via Tripadvisor
3
320stanleyo • Business
10
Intercontinental hotel Lusaka. Review
Pros:

I had a wonderful time at the Intercontinental in Lusaka. Scholarstica was really helpful and helped me through to make me comfortable. My stay was amazing and the service from Scholarstica was great.

2026-06-18 • via Tripadvisor
R
R2448EDedwing • Business
10
My Intercontinental Lusaka Experience
Pros:

Great location, cool atmosphere, classic rooms and a great team. One of the most amazing staff in the hotel is Scholastica who is very welcoming and understands how to deal with customers.

2026-06-18 • via Tripadvisor
K
kelvinnS4823YA • Business
10
Fantastic
Pros:

I like the place!!!!
The service from Scholastica was excellent. She definitely made me understand the local cuisine, I now love the Lamb on a bone and the Nankone rice.

Intercontinental is definitely a place to be when I come to Lusaka Zambia next.

2026-06-18 • via Tripadvisor
K
keziamakafuia • Business
10
Scholastica was my highlight this week....lol
Pros:

I had an amazing experience and I enjoyed the food.
We made sure Scholastica served us the whole week. She's truly kind.

2026-06-18 • via Tripadvisor
C
Cathrine • family_with_children • zw
10
I enjoyed my stay and with the clean environment.
Pros:

The service was exceptional starting from the reception and the staff was very helpful. Keep up the good work.

Cons:

I didn’t like the fact that you charge breakfast separately and also it’s not self service.

2026-06-15 • via Nuitee
A
Atupele • solo_traveller • mw
10
2026-06-12 • via Nuitee
G
gregpX8273DO • Business
10
A Flawless Stay
Pros:

From the moment we arrived, the intercontinental Hotel exceeded every expectation. The staff namely Gina and Precious greeted us warmly by name and made us feel like valued guests rather than just another booking. Check-in was seamless and quick as Gina had already anticipated our arrival and I was immediately recognised as a member. The rooms were immaculate and the breakfast was very good this time around. We will absolutely be returning. 10/10 — highly recommended.

2026-06-07 • via Tripadvisor
S
Safari25664819628 • Couples
10
Lovely Staycation
Pros:

Rooms are beautiful, very well laid out and comfortable. Service was excellent and the Breakfast of the highest stadard.

2026-05-30 • via Tripadvisor
L
lordgibbsd • Business
10
Stay that gave me best feel of Lusaka
Pros:

The facility is strategically located, close to several malls and a golf course. The atmosphere is serene, rooms very clean and always kept tidy, Big up to the house keeping team, the front office staff very warm and courteous ( Doreen and Precious) were particularly helpful. I enjoyed the gym, its well equiped and adjusted amenities..steam and sauna very helpful especially after a long day. I enjoyed the stay.

2026-05-28 • via Tripadvisor
C
charlesps2026 • Business
10
My Wonderful Stay at the InterContinental hotel in Lusaka
Pros:

The room spacious, comfortable; the layout is fantastic; its a home from home. i can do all my office work in the room.
the room is fabulously clean; the staff are lovely, friendly and made really happy, comfortable, and got the homely feeling.
it is always easy to get to the hotel from the Airpoart. the views, scenery and setting are fantastic through the looking from room 605 for example, looking southwards. the setting in the room is really homely and clean.
the floors are sparkingly clean, the staff are very, very freindly in the Restaurant, the Dining Room and the Reception staff are wonderful. i want whoever trains your staff to train my staff at the two hopspitals we opperate in Kitwe and Mufulira.
the staff are just wonderful; i would keep recommending them to the InterContintal hotel in Lusaka.

2026-05-18 • via Tripadvisor
B
Brian • solo_traveller • au
10
Pros:

Everything the staff and facilities were exceptional....

I cannot recommend this hotel more!!! When you come to Lusaka do not consider any other hotel!!!

The staff go above and beyond to meet any need you might need.....

Cons:

Nothing!!!!!

2026-05-17 • via Nuitee
H
hayow2026 • Business
10
Great stay
Pros:

Really nice hotel. Well run. All top notch

2026-05-11 • via Tripadvisor
B
bizzleo • Business
10
Wonderful Stay
Pros:

Amazing staff & great facilities

2026-05-07 • via Tripadvisor
R
ru_gee263 • Couples • Harare, Harare Province
8
Lovely stay
Pros:

Our stay at the InterContinental Lusaka was a truly refined experience. The rooms felt beautifully designed ,modern, immaculate, and exceptionally comfortable, with a sense of understated luxury throughout. What stood out most, however, was the warmth of the staff, who were consistently gracious and attentive without being overbearing.

The hotel’s central location made everything effortlessly accessible, which added to the overall ease of the stay. The only area that didn’t quite match the otherwise high standard was the restaurant service, which was noticeably slow at times.

That said, it did little to take away from what was otherwise a polished and thoroughly enjoyable stay we would absolutely return.

2026-05-03 • via Tripadvisor
K
Kunda • couple • zm
9
Awesome
Pros:

Love the look setup

Cons:

Booking.com

2026-05-02 • via Nuitee