Facilities

Full-service spa
Fitness facilities
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Designated smoking area
See all facilities

Review Highlights

Pros:
Great location
Nice pool
Cons:
Dirty rooms
Poor service
Dated facilities
Disappointing food

Categories

Cleanliness
8.05
Multiple mentions of dirty rooms, stained sheets, and broken items.
Service
9.02
Inconsistent service quality with some positive staff mentions but overall dissatisfaction.
Location
10
Good location; considered an oasis in Medellín.
Room Quality
7.51
Rooms are extremely dated with broken amenities.
Amenities
9.04
Pool is nice but service is lacking at the pool.
Value for Money
8
Not worth the cost; felt like a lower-tier hotel.
Food and Beverage
7.55
Disappointing breakfast options; poor service at club level.
Overall Experience
8.05
Overall dissatisfaction and would not return, despite some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:42

Property Description

Luxurious Spa and Recreational Amenities - Indulge in massages, body treatments, and facials at the spa, or relax by the 2 outdoor pools and sauna.

Gourmet Dining and Entertainment - Enjoy a variety of dining options from the 3 restaurants and 2 bars/lounges, with 24-hour room service available. Socialize at the daily complimentary reception.

Convenient Facilities and Services - Stay connected with free Wi-Fi, make use of the 24-hour business center, and explore nearby destinations with the area shuttle. For events, take advantage of the spacious conference facilities.

Unwind in luxury at InterContinental Medellin, an IHG Hotel, and immerse yourself in upscale comfort and convenience. Book now for an unforgettable stay!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MDE

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 118 reviews
Cleanliness: 8.05
Service: 9.02
Location: 10
Room Quality: 7.51
Amenities: 9.04
Value for Money: 8
Food and Beverage: 7.55
Overall Experience: 8.05
V
Verified traveler
10
I love this place.
Pros:

An oasis in Medellín.

2025-08-23 • via Nuitee
M
Mauricio • family
10
Pros:

Still a good hotel in Medellin especially if going with kids

2025-08-11 • via Nuitee
M
Mauricio • family
10
Pros:

Very good hotel

2025-08-11 • via Nuitee
W
william t
10
Necessito
Pros:

I could not find a place to stay for the flower festival and was able to book here and they were very nice.

2025-08-09 • via Nuitee
W
William
6
Pros:

Many things in the room were broken.

2025-08-03 • via Nuitee
J
Javier
4
Not a great stay for a 5star hotel
Pros:

The hotel was extremely dated. The check in was difficult. There was not anyone who could speak English well
Night to communicate. I would have expected that from a 5 star hotel. The room was dirty- sheets were stained, bathroom air con was leaking in to the floor, conditioner bottle was empty, couch was dirty. The pool was nice however it was difficult to get service at the pool. The hotel needs a lot of renovations and service updates. I overall would not stay here again given the other choices in the city.

2025-07-22 • via Nuitee
A
AMALIA • friends
4
Pros:

The rooms are very old, the bed very old, TV from the 80's
Needs a lot of renovations

2025-07-21 • via Nuitee
L
Lucia • family
2
Pros:

Pagamos por club level y fue una gran decepción. El desayuno privado era extremadamente limitado. El omelet llegó quemado, el pan era duro e incomible, y todo estaba al aire libre, sin mucha higiene. Lo único rescatable fueron las empanadas de carne, jugo de naranja, la pitahaya y las bebidas embotelladas. Recomendamos mejor bajar al desayuno general: tiene más variedad y mejor calidad.

Un empleado del club level nos dio muy mal servicio todas las noches. Pedíamos hielo y nos respondía con mala actitud, como si molestáramos. Además, dijo que todo era “gratis” y por eso limitado, lo cual es falso ya que pagamos por ese servicio.

Las cenas incluidas también fueron una decepción. Si no ibas a las 7 pm, ya no había opciones disponibles. Cuatro noches seguidas solo escuchamos “lo siento, no hay”. Hay una clara falta de comunicación entre cocina y meseros.

Quiero reconocer a Viviana y Roxanna, dos empleadas del restaurante que nos trataron con amabilidad y profesionalismo cada noche. Se esforzaban por ayudarnos a pesar de las limitaciones.

Aparte de eso, nunca nos saludaban al entrar al hotel, solo nos miraban de arriba a abajo. En el piso club siempre nos pedían el número de habitación, aunque no se puede acceder sin tarjeta. El servicio fue lento, la comida tardaba hasta dos horas para que te dieran toda tu comida.
No volveríamos. No vale lo que cuesta. Hay mejor servicio en los pueblitos. No puedo querer que esté es un hotel de cinco estrellas, se siente de dos estrellas.

2025-07-20 • via Nuitee
L
LEONEL MAURICIO • family
2
Pros:

No lo recomiendo

2025-07-15 • via Nuitee
M
Maria Aida • family
6
Pros:

facilities is good, only problem is the room is not clean, dusty everywhere.has to put more attentions on that.

2025-07-11 • via Nuitee
H
Hunter
10
Pros:

Despite renovations underway, the property was beautiful and the staff fantastic - particular thanks to Jovenal, the tennis pro - great instruction and time on the courts - I highly recommend!

2025-06-23 • via Nuitee
S
sandra • family
10
Pros:

The hotel is excellent. A little outdated but there’s an ongoing remodeling that will surely make it like new. Excellent friendly staff.

2025-06-11 • via Nuitee
A
Aharon • partner
10
Pros:

Nice

2025-05-18 • via Nuitee
B
BRANDON
10
Pros:

Very good

2025-05-10 • via Nuitee
R
Reza
6
Pros:

We arrived late went to eat at the restaurant at 9:40, they said they are closed,
Both Front desk and the sign on the door said closed 10:0 M

2025-05-09 • via Nuitee
A
Ana
2
Dissapointed
Pros:

We chose to stay at an Intercontinental Hotel because I know that it is a standard good service and attention, unfortunately it was not the case in Medellin. They did not help me with the upgrade, they could only allow us 2 people when I made the reservation for 3. There was no hot water, we had to be calling everyday for it and after the housekeeping service they didnt change towels, we had to call and wait forever for them to bring new ones. Colombians are happy and attentive people, it was reslly a not pleasant stay.

2025-04-29 • via Nuitee
C
Cecilia
10
Pros:

Nice hotel with professional and friendly staff

2025-04-26 • via Nuitee
A
ANDRES FELIPE • family
10
Pros:

La piscina es espectacular, la atención del personal es muy buena

2025-04-25 • via Nuitee
M
Michael
10
Pros:

Zz

2025-04-12 • via Nuitee
O
Omar • partner
10
Pros:

Everything great, I loved the pool to execute my exercise routine

2025-04-09 • via Nuitee