Hotel Intercontinental Cali by IHG

Hotels
•
Hoteles Estelar
8.8 (594 reviews)
Av. Colombia No. 2-72 , Cali , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Excellent food quality
Great location
Comfortable amenities
Cons:
Slow cleaning service
Outdated room conditions
Issues with mattress quality

Categories

Cleanliness
8.01
The cleaning service was reported as extremely slow, affecting overall satisfaction.
Service
9.48
Most reviews highlight friendly and attentive service, especially notable examples include Isabella's outstanding attention.
Location
9.52
Many reviews emphasize the ideal location for moving around and enjoying various points of interest.
Room Quality
7.47
Several mentions of outdated rooms and issues with mattress quality.
Amenities
9
Highlights include a good breakfast, nice pool, and additional services, contributing positively to the stay.
Value for Money
8.46
Some guests felt prices could be high for certain services, though the overall experience was solid.
Food and Beverage
9.51
Multiple reviews commend the breakfast and the quality of food available at the hotel.
Overall Experience
8.98
Generally positive reviews with a few critiques on specific areas such as room updates and service times.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:25

Property Description

Luxurious Accommodation
Hotel Intercontinental in downtown Cali offers elegant gold and peach rooms with free WiFi, perfect for a comfortable stay. The rooms feature wood floors, air conditioning, and queen-size beds for a relaxing experience.

Culinary Delights
Indulge in a variety of dining options at the hotel. From casual dining at La Terraza Restaurant to mouthwatering hot stone barbecues at Fogón de Piedra, there's something for every palate. Enjoy pizzas and fresh pasta at La Pizzeria or savor the breakfast buffet at La Brasserie.

Relaxation and Convenience
Unwind by the pool or stay active at the health club during your stay. With additional amenities like free parking and a business center, Hotel Intercontinental Cali ensures a hassle-free and enjoyable visit.

Experience luxury and convenience at Hotel Intercontinental Cali. Book your stay now for an unforgettable experience.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.

Breakfast is not included for children under 11 years old when using existing beds and should be paid at the hotel upon check-in.

Please note that pets will incur an additional charge of USD 30 per day. Please note that the property can only accommodate pets with a maximum weight of 13 kg .Please contact the property in advance of your stay to check the availability of pet-friendly rooms.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CLO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 594 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 8.98
I
Ivan • solo_traveller • co
10
2026-03-21 • via Nuitee
C
Carmen • extended_group • us
10
Love it . Will be back and recommend others to use this hotel
Pros:

Well maintain ! Beautiful , pleasant and staff are excellent

Cons:

I enjoy everything

2026-03-19 • via Nuitee
M
Maria • solo_traveller • pa
10
Great location, good food and very comfortable rooms.
Pros:

The hotel has a great location. The rooms are comfortable and big. The staff always helpful and the restaurants are very good.

Cons:

Nothing. It’s my 3rd stay there and always a good experience.

2026-03-18 • via Nuitee
E
Esperanza • couple • co
8
Yo hice una reserva que incluía desayuno y cuando llegué al hotel me dijeron que en la reserva no estaba incluido,
Pros:

Muy aseado

Cons:

N/a

2026-03-17 • via Nuitee
R
Raul • extended_group • co
6
2026-03-16 • via Nuitee
J
julio • family_with_children • co
8
Cons:

falta mantenimiento, no hay música en la zona de los restaurantes

2026-03-15 • via Nuitee
M
Mendoza Almeyda • family_with_children • pe
10
2026-03-14 • via Nuitee
R
Ramon • solo_traveller • co
9
Pros:

Buen servicio y atención

2026-03-13 • via Nuitee
T
tabio • solo_traveller • us
5
Pros:

breakfast

Cons:

room gym checkout dinner

2026-03-13 • via Nuitee
M
MONICA • couple • us
10
The absolute best place in Cali
Pros:

The concierge service, the staff at the ready to assist with the elevators, the courtesy of EVERYONE in the hotel, the cleanliness of all the facilities like gym, sauna, pool.
The food is outstanding. The offering at their 5 restaurants make you not need to leave the premises to eat anywhere else.

Cons:

The only hiccup the have at this moment is not having enough staff to serve at their Terraza at peak times. Nonetheless their staff does their absolute best to serve and please everyone. Their captain Isaac is the most organized and pleasant I have met at that position. The servers were eager to please and happy to make any changes necessary in the orders.
Did I mention the food is great?

2026-03-10 • via Nuitee
S
SILVINA GUADALUPE • solo_traveller • ar
9
Pros:

Los espacios comunes y el parque

Cons:

El aire en limpieza no enfriaba mucho

2026-03-06 • via Nuitee
A
ANA MARIA • couple • co
10
2026-03-06 • via Nuitee
F
FEFO • solo_traveller • pe
8
2026-03-05 • via Nuitee
C
Cabal • family_with_children • co
10
Pros:

Service devoted

Cons:

Shower did not work
436

2026-03-05 • via Nuitee
W
Wendy Melisa • solo_traveller • co
10
2026-03-03 • via Nuitee
C
Carolina • family_with_children • co
9
2026-03-01 • via Nuitee
A
Ana Paola • solo_traveller • ch
9
Bien puede mejorar
Pros:

Me gustó mucho el lugar y la ubicación

Cons:

Creo que las duchas pueden ir mejorando y es la primera vez que pago por un capuccino en un hotel 5 estrellas. Me pareció de muy mal gusto que en el desayuno solo tengas derecho a café con leche

2026-02-27 • via Nuitee
M
Marcin • solo_traveller • pl
8
2026-02-26 • via Nuitee
J
Juan Esteban • solo_traveller • co
10
Great Hotel, nice Pool, Gym ans Spa area
Pros:

Its a great hotel

Cons:

nA

2026-02-26 • via Nuitee
J
Janeth • family_with_children • us
10
Un tiempo de mucho descanso de mucha comodidad, buenos restaurantes, excelente
Pros:

La ubicación excelente y la atención, el personal muy eficiente.

2026-02-25 • via Nuitee