Hotel Intercontinental Cali by IHG

Hotels
•
Hoteles Estelar
8.8 (635 reviews)
Av. Colombia No. 2-72 , Cali , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Excellent food quality
Great location
Comfortable amenities
Cons:
Slow cleaning service
Outdated room conditions
Issues with mattress quality

Categories

Cleanliness
8.01
The cleaning service was reported as extremely slow, affecting overall satisfaction.
Service
9.48
Most reviews highlight friendly and attentive service, especially notable examples include Isabella's outstanding attention.
Location
9.52
Many reviews emphasize the ideal location for moving around and enjoying various points of interest.
Room Quality
7.47
Several mentions of outdated rooms and issues with mattress quality.
Amenities
9
Highlights include a good breakfast, nice pool, and additional services, contributing positively to the stay.
Value for Money
8.46
Some guests felt prices could be high for certain services, though the overall experience was solid.
Food and Beverage
9.51
Multiple reviews commend the breakfast and the quality of food available at the hotel.
Overall Experience
8.98
Generally positive reviews with a few critiques on specific areas such as room updates and service times.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:25

Property Description

Luxurious Accommodation
Hotel Intercontinental in downtown Cali offers elegant gold and peach rooms with free WiFi, perfect for a comfortable stay. The rooms feature wood floors, air conditioning, and queen-size beds for a relaxing experience.

Culinary Delights
Indulge in a variety of dining options at the hotel. From casual dining at La Terraza Restaurant to mouthwatering hot stone barbecues at Fogón de Piedra, there's something for every palate. Enjoy pizzas and fresh pasta at La Pizzeria or savor the breakfast buffet at La Brasserie.

Relaxation and Convenience
Unwind by the pool or stay active at the health club during your stay. With additional amenities like free parking and a business center, Hotel Intercontinental Cali ensures a hassle-free and enjoyable visit.

Experience luxury and convenience at Hotel Intercontinental Cali. Book your stay now for an unforgettable experience.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.

Breakfast is not included for children under 11 years old when using existing beds and should be paid at the hotel upon check-in.

Please note that pets will incur an additional charge of USD 30 per day. Please note that the property can only accommodate pets with a maximum weight of 13 kg .Please contact the property in advance of your stay to check the availability of pet-friendly rooms.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CLO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 635 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 8.98
• couple • mx
10
2026-04-21 • via Nuitee
M
MONICA ALEJANDRA • family_with_children • co
9
2026-04-21 • via Nuitee
J
Jorge • couple • co
10
2026-04-21 • via Nuitee
J
Joe • couple • us
10
The best place to stay in Cali!
Pros:

Great location and excellent staff!

Cons:

No complaints.

2026-04-19 • via Nuitee
M
Maria Teresa • couple • us
10
Food was excellent !
Pros:

The atención of the staff was excellent.

Cons:

Clean but part of the rooms where old

2026-04-19 • via Nuitee
R
Ricardo • solo_traveller • sv
8
2026-04-17 • via Nuitee
C
Christian • solo_traveller • cl
9
2026-04-16 • via Nuitee
P
Paola A • family_with_children • co
4
AC y Baño
Pros:

El lobby y area de restaurantes

Cons:

La habitacion PEQUEÑA el baño viejo y pequeño el AC NO se sentia

2026-04-14 • via Nuitee
F
Fanny • couple • ch
10
Séjour confortable
Pros:

Confortable et élégant.

Cons:

Rien

2026-04-14 • via Nuitee
L
Laura • couple • co
10
Excelente hotel, comida, atención y limpieza
Pros:

Todo

Cons:

Nada

2026-04-13 • via Nuitee
P
patilopez33 • family_with_children • co
10
2026-04-13 • via Nuitee
M
Maria Camila • couple • co
6
Buen hotel pero muy anticuado y falto de mantenimiento.
Pros:

Muy bien ubicado. La terraza con restaurantes y entretenimiento me encantó!

Cons:

Las habitaciones estan anticuadas. Lo que me hizo puntuarlo con un 6 fueron dos cosas: 1. Los colchones estan en muy mal estado ya. Todos los que nos quedamos en el hotel lo notamos, no se si es mal estado o mala calidad pero muyyyy incomodos. 2. La cortina en las duchas. Siento que es algo que deberian prohibir en establecimientos públicos por temas de aseo.
Agrego tambien que sonaban martillos en la madrugada.

2026-04-13 • via Nuitee
J
Jois1 • solo_traveller • co
10
2026-04-13 • via Nuitee
V
victoria • solo_traveller • co
9
Pros:

Muy rica la comida y el desayuno maravilloso.

2026-04-13 • via Nuitee
S
Stepan • family_with_children • gb
10
2026-04-08 • via Nuitee
D
Daniela • couple • co
10
Pros:

Ubicación h restaurantes

Cons:

La habitación se ve un poco antigua

2026-04-06 • via Nuitee
G
Gustavo • solo_traveller • pe
9
2026-04-06 • via Nuitee
C
Corey Belle • family_with_children • us
7
Pros:

The pool is nice. The chairs need to be updated and more tables w umbrellas. The hot tubs are old as well and need to cleaned

Cons:

The rooms are tiny and outdated

2026-04-03 • via Nuitee
D
dante • solo_traveller • co
9
Muy buena opción para Cali
Pros:

Calidad y buena ubicacion.

2026-04-03 • via Nuitee
A
ALFREDO • couple • co
9
Cons:

El servició de Alimentación en restaurante y bar cierra muy temprano

2026-04-01 • via Nuitee