InterContinental AMMAN JORDAN by IHG

Hotels
•
IHG
8.8 (1311 reviews)
Islamic College St., P.O. Box 35014, Amman, 11180 , Amman , JO
962-646-41361

listing image 1
Show all photos

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location and amenities
Cons:
Early morning maintenance noise
Taxi miscommunication

Categories

Cleanliness
8.7
Rooms were clean and well-maintained as noted in reviews.
Service
9.2
Many reviews highlight friendly and helpful staff, contributing to a positive experience.
Location
9.2
Centrally located, making it convenient for exploring the city.
Room Quality
8.7
Rooms were well-appointed with many positive mentions.
Amenities
8.7
Amenities such as the hot tub and breakfast were enjoyed by guests.
Value for Money
8.2
Mixed sentiments on value, improved slightly by overall experience.
Food and Beverage
8.7
Breakfast received commendations for variety and quality.
Overall Experience
9
Overall positive with some minor issues during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:15

Property Description

Experience elegance and comfort at InterContinental AMMAN JORDAN by IHG, where every stay feels like a retreat.

Indulge in Unmatched Relaxation
Visit our luxurious spa for rejuvenating massages, body treatments, and facials. Enjoy the health club, indoor pool, and sauna, ensuring your wellness journey is complete.

Culinary Delights Await
Savor exquisite cuisine at one of our 5 on-site restaurants, or enjoy 24-hour room service at your convenience. Don't miss the relaxing ambiance of our bar/lounge or poolside bar for a perfect evening wind-down.

Ultimate Comfort & Connectivity
Stay connected with complimentary wired and wireless internet in our 412 spacious guestrooms, featuring plush pillowtop beds and modern amenities. Enjoy your favorite shows on LCD televisions for the ultimate relaxation.

Book your unforgettable escape now and let us pamper you in the heart of Amman!

Important information:

  • The seasonal pool will be open from May to October.
  • Pool access available from 6:30 AM to 9:30 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1311 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
A
Ahmed • solo_traveller • eg
10
ممعته
Pros:

مطعم هرم الحمام

2026-07-18 • via Nuitee
N
Niveen • extended_group • ps
2
A truly disappointing stay that fell far below the standards of a five-star hotel.
Cons:

I am extremely disappointed with my recent stay at the InterContinental Jordan. Having stayed at this hotel for over seven years, I never expected the standards to decline to this extent. Unfortunately, this will be our last visit.

The problems started before we even checked in. The hotel attempted to charge us a different price from the one we had booked, claiming it was due to currency changes. Instead of honoring the confirmed booking price or offering a reasonable solution, we were told to go exchange our money elsewhere to avoid paying more. That is not something guests should have to deal with, especially at a five-star hotel.

The suite itself was outdated and in need of renovation. To make matters worse, the extra bed that was brought to our room was visibly ripped and worn out. This is simply unacceptable for a hotel that advertises itself as a luxury property.

The worst part of our stay was the housekeeping. One day, we requested that our room be cleaned while we were out. When we returned in the evening, the room had been left in complete disarray. Even more concerning, the bathroom drain covers had been left open, allowing flying insects to come up through the drains and into the room. This was both unpleasant and unhygienic.

We immediately raised these issues with the hotel staff, who apologized and promised they would resolve everything. Nothing was done. We complained again, and once again, no action was taken. The explanation we received was that the hotel was "overly booked." With all due respect, that is not the guest's problem. We made our reservation almost a month before our check-in date, and staffing or occupancy issues should never come at the expense of basic service and cleanliness.

Overall, this was a deeply disappointing experience. The service, housekeeping, room condition, and lack of accountability fell far below the standards expected from a five-star hotel. It is genuinely sad to see how much this hotel has...

2026-07-16 • via Nuitee
N
Nasraween • solo_traveller • jo
8
2026-07-16 • via Nuitee
P
Peter • solo_traveller • gb
9
Pros:

Fantastic service. Staff so helpful!

2026-07-14 • via Nuitee
S
Samer • solo_traveller • sa
10
Pros:

Staff and location

Cons:

Valet parking a bit rude team

2026-07-12 • via Nuitee
A
Alaa • couple • us
1
2026-07-11 • via Nuitee
M
Mona • solo_traveller • eg
10
2026-07-10 • via Nuitee
زيد • solo_traveller • iq
7
جيد
Pros:

مكان الفندق ومساحته

Cons:

الحمامات غير جيدة من كل النواحي
خدمات عمال المطعم مساء غير جيدة

2026-07-10 • via Nuitee
K
Khaled • solo_traveller • il
10
2026-07-10 • via Nuitee
T
TALAL • solo_traveller • om
10
2026-07-10 • via Nuitee
T
Tarek • solo_traveller • de
8
2026-07-08 • via Nuitee
A
Ahmed • family_with_children • ps
5
Cons:

تعامل الموظفيم

2026-07-07 • via Nuitee
J
Jamal • solo_traveller • qa
10
Pros:

Clean rooms and very comfortable. Good breakfast

2026-07-07 • via Nuitee
D
Deeb • couple • il
9
2026-07-07 • via Nuitee
W
Wagdy • solo_traveller • il
10
מצויין ןונוח מפטר אהבתי את הכל
Pros:

ניקיון בדר צוות מצויין ואדיב

Cons:

הכל בסדר

2026-07-07 • via Nuitee
V
Victoria • couple • gb
10
2026-07-07 • via Nuitee
H
Hanan • couple • il
7
2026-07-07 • via Nuitee
A
Ayman • solo_traveller • ae
10
2026-07-05 • via Nuitee
H
Hamody • solo_traveller • il
5
2026-07-03 • via Nuitee
A
Alhadi • couple • de
8
2026-07-03 • via Nuitee