Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable rooms
Attentive staff
Cons:
Pricing and value concerns
WiFi issues

Categories

Cleanliness
8.89
The cleanliness and overall layout is excellent. Some concerns mentioned about linen change process.
Service
9.86
Staff were friendly and helpful, with specific praise for several individuals like Stephanie and Patricia.
Location
9.4
Fantastic location next to the beach, very convenient for guests.
Room Quality
9.35
The rooms offer beautiful sea views and are comfortable; the bed was particularly praised.
Amenities
8.38
Some amenities noted as outdated and limited dining options; however, room service was excellent.
Value for Money
7.84
Several reviews indicated dissatisfaction with the pricing and perceived value of the services.
Food and Beverage
8.89
Room service food was excellent; however, lounge products were criticized.
Overall Experience
9.36
Overall high satisfaction with several aspects; the few complaints did not overshadow positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 13:48

Property Description

Luxurious Accommodations
Experience luxury at its finest with accommodations featuring marble bathrooms, in-room entertainment, and modern amenities like a safety deposit box and minibar.

Relaxation and Wellness
Unwind at mySpa Miami with a variety of spa treatments, stay active at the 24-hour fitness center, or bask in the sun at the outdoor pool overlooking Biscayne Bay.

Dining and Convenience
With five dining options on-site, including a Starbucks® and a Pan Latin restaurant, guests can indulge in a range of culinary delights. Plus, take advantage of the full-service business center and electric car charging station.

Book now for an unforgettable stay at InterContinental Miami, where luxury meets convenience in the heart of Miami's business district.

Important information:

Please note that the guest name and credit card used at time of booking, and valid ID must match and be presented at time of check in.

Please note that charges may apply for storing guests' packages.

Please note that breakfast-included rates are for a maximum of 2 guests. Breakfast for any additional guests will incur a surcharge.

The service charge per night includes the following amenities:
- High-speed internet
- 24-hour fitness center access and complimentary attire
- Sauna, steam, drench shower, and relaxation room access
- 2 bottles of water in-room daily
- Daily access on your personal electronic to 'PressReader,' featuring more than 2,000 newspapers and magazines published in 56 languages
- Poolside refreshments and suncare
- Turndown service, upon request
- Black-and-white photocopying and printing
- In-room coffee and tea
- Luggage storage for day of check-in and check-out

Please note that there is an additional charge of USD 30.00 for any guest above 2 adults.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MIA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 58 per day.

Location

Property Accessibility

Total Disability Score: 87.86
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 10
  • Ramp Length: 4
  • Entrance Type: Electric, regular
  • Entrance Door Width: 160
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 2886 reviews
Cleanliness: 8.89
Service: 9.86
Location: 9.4
Room Quality: 9.35
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 8.89
Overall Experience: 9.36
A
Anita • family_with_children • ch
10
2026-05-16 • via Nuitee
J
Jose F. • couple • es
9
2026-05-16 • via Nuitee
O
Oleg • solo_traveller • ca
9
2026-05-16 • via Nuitee
G
Guillermo • couple • ar
8
2026-05-16 • via Nuitee
X
X276XCdanielk • Family • Delray Beach, Florida
10
Every visit exceeds the last, dont bother scrolling, book the Miami Inti
Pros:

We return often to the Miami Intercontinental simply because it is so very unique. Unlike many other properties where a guest is told why a request cannot be accommodated, the Inti finds ways to accommodate. The personnel are empowered to make decisions, and the result is true customer service, not frustration. For example, on this recent visit, my wife misplaced her cell. Thinking it might be in the car, which was in valet parking, they brought the car around, and three fellas searched it until it was found wedged between seats. Normally, we'd expect indifference, perhaps, and an empty apology, not the MIA Inti.

2026-05-15 • via Tripadvisor
A
alejandromP7781NI • Family
10
Great time with family
Pros:

Everyone was very kind and attentive. Especially Alberto.

2026-05-15 • via Tripadvisor
A
Astrid • couple • de
9
Tolles Hotel in Downtown Miami
Pros:

Die Lage mit Blick über die Bay ist toll.

Cons:

In der Lobby herrscht immer viel Unruhe.

2026-05-15 • via Nuitee
H
HEATHER • couple • us
10
Five Star Customer Service
Pros:

Great location, near the cruise terminal. Excellent service and nice restaurant

Cons:

I liked everything

2026-05-15 • via Nuitee
8
862tristonf • Couples
10
Anniversary Stay
Pros:

As an IHG Ambassador member, I had an outstanding experience at the InterContinental Miami. The recognition and hospitality from the hotel staff truly exceeded my expectations from the moment we arrived.
We were upgraded to a beautiful suite, which made the stay feel incredibly special and luxurious.
The Ambassador benefits and additional perks were handled exceptionally well, and the team made us feel genuinely valued throughout the stay. The lounge access, service quality, atmosphere, and location were all excellent.
This was easily one of the best hotel experiences I’ve had, and InterContinental Miami did a fantastic job recognizing loyal IHG members. I would absolutely return again on my next visit to Miami.

2026-05-14 • via Tripadvisor
E
E9812WZgeorged • Solo travel • San Francisco, California
10
Miami Club InterContinental Delivers Big Time!
Pros:

My favorite part of staying here is the Staff in Club InterContinental, particularly the Club Butler Alberto and Club Concierge Stoyan! Alberto’s Impeccable Service and warm and welcoming demeanor keep me coming back to this fabulous Hotel.time after time for years now!

2026-05-14 • via Tripadvisor
A
ARIS • family_with_children • gr
9
2026-05-14 • via Nuitee
W
W5915NHhansk • Solo travel
10
This time a short stopover, but always great. Large hotel but feels like home.
Pros:

Location is perfect and so is the atmosphere. Rooms are clean and have good views. The lounge was very inviting. The staff most helpful and very friendly. Overall a very enjoyable stay.

2026-05-13 • via Tripadvisor
P
petermQ3548ZL • Business
10
Outstanding Service
Pros:

Very nice property with spacious and clean rooms. Eduardo, the concierge, was able to help me retrieve my work bag from a nearby restaurant (the manager there noted that he is indeed the best).

2026-05-12 • via Tripadvisor
P
princesschanny • Friends getaway
10
Amazing concierge service
Pros:

The chief of concierge Rosello is a an absolute credit to the company he was so personable and gave us some excellent restaurant recommendations. And things to do to around the area very helpful friendly and accommodating really looking forward to visiting again soon

2026-05-12 • via Tripadvisor
F
F3143TOzoeb • Friends getaway
10
Head concierge at the intercontinental
Pros:

Rosello was so helpful to me today assisting me with my stay in Miami. He is exceptionally approachable and kind. Thank you so much

2026-05-12 • via Tripadvisor
T
T8922EZemmap • Friends getaway
10
Fabulous concierge service
Pros:

What a fabulous service from
Rosello on concierge. So welcoming friendly and kind. Was visiting with friends and he was so helpful and informative on what to do and where to go in the local area. A true asset to your hotel. Looking forward to coming back soon

2026-05-12 • via Tripadvisor
J
jameswT6711EH • Business
10
Great Customer Service
Pros:

I was exhausted checking into the hotel and needed a little help after having major jet lag…..I had the best customer service from the front desk I. Helping me get situated. Bessy,
you’re an angel and thank you for making a challenging trip just a little easier. Would recommend this hotel and staff 10/10 times.

2026-05-12 • via Tripadvisor
N
nohag585 • Family
10
Mother's Day Weekend Stay
Pros:

My daughter and I stayed at Intercontinental Miami for Mother's Day weekend. The room was spacious and clean. The hotel was very well maintained, and the entire time was super pleasant and hospitable. The location is very close to the cruise port, MIA and Bayside. Breakfast at Ole was delicious with an omelet station daily and on Mother's Day they had a brunch with a carving station. the food quality is good. I recommend staying there for pre and post cruises, or if you are attending an event at the Kasya center. Hats off to the following employees: Ms. Carolina Hernandez: kind, welcoming and very responsive. Thank you Ms. Hernandez for your hospitality and my welcome amenity.

William and Guillermo at Ole Restaurant - we appreciate your hospitality and time even though you were super busy the weekend we were there. I couldn't get the name of the European Restaurant Manager - thank you all for making our stay and Mother's Day a very memorable one.

2026-05-12 • via Tripadvisor
M
marcbN2276TB • Couples
10
Best resort around!!! Close to port and staff is extremely friendly and helpful
Pros:

Won’t stay at any other place while in Miami

2026-05-12 • via Tripadvisor
L
ltD9205IE • Family
6
Grad wknd
Pros:

Upon arriving to the hotel, the front desk check experience was very nice. We were issued an upgraded room as a little Mother’s Day gift, which was so sweet. The hotel is lovely but shame on me for not reviewing the fees because $70 for parking overnight is crazy. In the middle of night, the room next to us started blasting music then later on around 3 AM the people in the very same room decided to have the loudest FaceTime or speaker conversation on the phone. While this is not the hotel‘s fault, it was so loud. Paper thin walls? The hotel served its purpose for our need. It’s a good location if you need to be downtown. It was clean and overall the staff was friendly.

2026-05-12 • via Tripadvisor