The Palms Hotel & Spa

Hotels
8.7 (3027 reviews)
3025 Collins Avenue , Miami Beach , us

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service from staff, especially Fred
Great location close to the beach
Cons:
Some complaints about uncomfortable beds
Issues with room maintenance and staff rudeness

Categories

Cleanliness
8.13
Overall positive sentiment, some complaints about comfort.
Service
9.6
Consistent praise for Fred and overall staff attentiveness.
Location
9.14
Excellent location near the beach, highly appreciated by guests.
Room Quality
8.59
Generally nice, some concerns about room issues.
Amenities
8.62
Adequate amenities, though not exceptional, but pool area was pleasant.
Value for Money
8.08
Some guests felt it could have been better for the price.
Food and Beverage
8.63
Breakfast was described as good, enjoyable dining experience.
Overall Experience
8.8
Guests had a largely positive experience overall, with key highlights on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:25

Property Description

Luxurious Oceanfront Escape

Tropical Oasis with Outdoor Pool: Relax in the lush tropical garden setting by the outdoor pool, offering a serene escape just steps away from the ocean.

Chic Rooms with Chromecast: Unwind in style in rooms featuring Chromecast streaming and some with separate seating areas, providing modern comfort and entertainment options.

Gourmet Dining and Beach Amenities: Indulge in sustainable delights at Essensia Restaurant, sip on poolside drinks at the Tiki Bar, and enjoy beach amenities for a perfect day in the sun.

Experience the ultimate blend of relaxation and sophistication at The Palms Hotel & Spa. Book now to secure your luxurious Miami Beach getaway.

Important information:

Card holder must be present at check-in.

Guests must be 21 years of age or older to check in.

Please note the cancellation fee is subject to tax.

The Resort Fee includes:
- Pool and beach loungers, umbrellas, towels, and SPF sunscreen
- Chromecast entertainment streaming
- Unlimited high-speed internet access
- Complimentary domestic phone calls
- Unlimited in-room Julius Meinl® coffee
- Refreshment stations throughout the hotel’s common areas
- Daily fitness and wellness classes
- Access to the fitness center
- Business desk with printing capabilities
- Curated collection of classic and modern board games for all ages
- Child-friendly beach toys

Please note that all packages are held up to 7 days prior to arrival. There is a $7.00 holding fee per package. Please note this property pre-authorizes credit cards. Contact property for details.

Guests can enjoy casual al fresco dining on the restaurant terrac, at Essensia Restaurant, which features sustainably-sourced ingredients prepared to showcase seasonal favorites.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that it is not permitted for third parties to pay on behalf of guests. The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 48.15 per day.

  • Internet

    WiFi is available in all areas and costs USD 0.01 per 24 hours.

Location

Guest Reviews

8.7
Based on 3027 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.8
S
Sabino • family_with_children • ch
10
Pros:

Es war ein sehr angenehmer Aufenthalt, wir waren rundum zufrieden. Zimmer sehr sauber, Poolanlage super und Personal sehr zuvorkommend. Können das Hotel nur empfehlen und würden sofort wieder kommen.

2026-02-14 • via Nuitee
N
Nadine • couple • be
8
Heerlijk verblijf. Ik zou er terug naartoe gaan.
Pros:

Goed gelegen aan het superleuke wandel-fietspad dat door heel Miami beach loopt. fietsen te huur achter de hoek. Leuk zwembad is heel mooi gelegen in tropische tuin. Halte gratis trolley vlakbij, ook de hop- on bus stopt er.
Verzorgd ontbijt maar wel prijzig.

Cons:

Er was een huwelijksfeest in de tuin. Weinig last van. Was wel mooi om zien en helemaal geen muziek gehoord.

2026-02-12 • via Nuitee
N
Nicolas • family_with_children • cl
6
Nada especial
Pros:

La ubicación frente a la playa y cerca de comercios.

Cons:

Muy caro para lo que es el hotel y sus instalaciones. Falta mantenimiento y muy alto el precio para lo que entrega como alojamiento.

2026-02-10 • via Nuitee
R
Roger Salzmann • couple • ch
9
Alles in Ordnung. Preislich eher an der oberen Grenze.
Cons:

Das Hauskeeping hat noch potential nach oben!

2026-02-10 • via Nuitee
E
Evgeni • extended_group • il
10
Pros:

The breakfast, the design, the location

2026-02-10 • via Nuitee
A
Antonio • couple • es
9
2026-02-08 • via Nuitee
M
Mark • family_with_children • be
9
Best location at the beach
Pros:

Great choice and at the beach

Cons:

Not cheap

2026-01-31 • via Nuitee
W
Wiktoria • solo_traveller • pl
8
Pros:

Lokalizacja, dostęp do plaży.

Cons:

Brak uwag.

2026-01-27 • via Nuitee
S
Severin • extended_group • ch
8
2026-01-25 • via Nuitee
F
Fortune • couple • ng
10
A great stay!
Pros:

It was a lovely stay . Staff were super helpful and amazing!!

2026-01-24 • via Nuitee
J
Jean carla • family_with_children • bo
10
2026-01-23 • via Nuitee
G
Giorgi • couple • gb
8
Cons:

I wasnt able to one the window and there was stone cigaret smoke, like someone smoked for years in the bathroom

2026-01-21 • via Nuitee
R
Rogelio • couple • mx
10
EXCELENTE
Pros:

Me parecio muy bien es la primera vez que llego a este hotel y me gusto mucho las instalaciones ubicacion , servicios , alimentos , pero principalmente la atencion de todo el personal.
FELICIDADES.

Cons:

N/A

2026-01-20 • via Nuitee
P
PATRIK • family_with_children • si
6
odličen hotel, servis na bazenu in na plaži. Mogoče za poboljšat osebje concierge in recepciji
Cons:

Nastop osebja ob prihodu.

2026-01-20 • via Nuitee
J
Josef • couple • at
8
Badeaufenthalt für ein paar Tage
Pros:

Die Lage direkt am Strand. der private Strand mit Liegen. Der Pool mit dem schönen Park.

Cons:

Das Zimmer war klein. Die Toilette hatte kein Bidet. Der Baderaum hatte nur ein Waschbecken, und war sehr klein. Man konnte kein Fenster öffnen. Es gab nur ein Restaurant und dieses war sehr teuer.

2026-01-20 • via Nuitee
A
ANDREW • couple • us
9
2026-01-20 • via Nuitee
N
Nicole • family_with_children • us
8
2026-01-20 • via Nuitee
A
Anselmo • family_with_children • pt
8
2026-01-19 • via Nuitee
C
Corinne • family_with_children • ch
10
Es war für uns ein wunderschöner Aufenthalt
Pros:

Das Hotel hat uns sehr gefallen. Vor allem die Poolanlage war sehr schön mit den vielen Palmen. Ebenfalls war der Service am Pool und an der Beach top - die Mitarbeiter waren immer sehr nett und motiviert. Die Liegen wurden mit zwei Badetücher überzogen, was es sehr angenehm und sauber gemacht hat.

Cons:

Die Betten im Zimmer dürften etwas breiter sein.

2026-01-19 • via Nuitee
P
Peter Josef • family_with_children • at
10
Cons:

Betten schmal

2026-01-19 • via Nuitee