The Palms Hotel & Spa

Hotels
8.7 (3052 reviews)
3025 Collins Avenue , Miami Beach , us

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service from staff, especially Fred
Great location close to the beach
Cons:
Some complaints about uncomfortable beds
Issues with room maintenance and staff rudeness

Categories

Cleanliness
8.13
Overall positive sentiment, some complaints about comfort.
Service
9.6
Consistent praise for Fred and overall staff attentiveness.
Location
9.14
Excellent location near the beach, highly appreciated by guests.
Room Quality
8.59
Generally nice, some concerns about room issues.
Amenities
8.62
Adequate amenities, though not exceptional, but pool area was pleasant.
Value for Money
8.08
Some guests felt it could have been better for the price.
Food and Beverage
8.63
Breakfast was described as good, enjoyable dining experience.
Overall Experience
8.8
Guests had a largely positive experience overall, with key highlights on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:25

Property Description

Luxurious Oceanfront Escape

Tropical Oasis with Outdoor Pool: Relax in the lush tropical garden setting by the outdoor pool, offering a serene escape just steps away from the ocean.

Chic Rooms with Chromecast: Unwind in style in rooms featuring Chromecast streaming and some with separate seating areas, providing modern comfort and entertainment options.

Gourmet Dining and Beach Amenities: Indulge in sustainable delights at Essensia Restaurant, sip on poolside drinks at the Tiki Bar, and enjoy beach amenities for a perfect day in the sun.

Experience the ultimate blend of relaxation and sophistication at The Palms Hotel & Spa. Book now to secure your luxurious Miami Beach getaway.

Important information:

Card holder must be present at check-in.

Guests must be 21 years of age or older to check in.

Please note the cancellation fee is subject to tax.

The Resort Fee includes:
- Pool and beach loungers, umbrellas, towels, and SPF sunscreen
- Chromecast entertainment streaming
- Unlimited high-speed internet access
- Complimentary domestic phone calls
- Unlimited in-room Julius Meinl® coffee
- Refreshment stations throughout the hotel’s common areas
- Daily fitness and wellness classes
- Access to the fitness center
- Business desk with printing capabilities
- Curated collection of classic and modern board games for all ages
- Child-friendly beach toys

Please note that all packages are held up to 7 days prior to arrival. There is a $7.00 holding fee per package. Please note this property pre-authorizes credit cards. Contact property for details.

Guests can enjoy casual al fresco dining on the restaurant terrac, at Essensia Restaurant, which features sustainably-sourced ingredients prepared to showcase seasonal favorites.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that it is not permitted for third parties to pay on behalf of guests. The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 48.15 per day.

  • Internet

    WiFi is available in all areas and costs USD 0.01 per 24 hours.

Location

Guest Reviews

8.7
Based on 3052 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.8
J
J9617YXbrians Family
10
Excellent first impression
Pros:

Well spoken. Easy demeanor. Knowledgeable

2026-04-03 via Tripadvisor
W
Wanderer720845 Family
10
Fred was so helpful
Pros:

Fred had incredibly great customer service. He was so welcoming and helpful!

2026-04-03 via Tripadvisor
T
Tour521635 Family
10
Amazing service and hospitality
Pros:

When we arrived we received incredible service and hospitality from Fred, our bell man. He then helped us get an amazing table at the hotel restaurant. Overall A+++++ service upon arrival.

2026-04-03 via Tripadvisor
G
Gábor couple hu
10
2026-04-03 via Nuitee
P
Pierre-Yves couple fr
9
2026-04-03 via Nuitee
J
JING extended_group us
1
I love Miami but the hotel experience was so bad!
Pros:

good location, chill vibe, spa is so worthy

Cons:

We booked a deluxe $700+ room, but on the first night, the fire alarm began beeping at 3 a.m. for at least 30 minutes. Though staff eventually removed it, they didn’t replace it that night, leaving us worried about safety. We had to follow up twice the next day to get it replaced. When we sought fair compensation, they only waived the resort fee (~$60) and were unresponsive and impolite on calls. Given the room rate and disruption, this was very disappointing.

2026-04-02 via Nuitee
A
Agata couple pl
8
2026-04-01 via Nuitee
E
EDITA family_with_children hr
8
Short but sweet:)
Pros:

Location

Cons:

Room was a bit smaller than expected

2026-03-30 via Nuitee
S
sabrinadY3845XW Friends getaway
10
Friendly and helpful
Pros:

A friendly smile and very caring Really made my day

2026-03-29 via Tripadvisor
A
Agata solo_traveller pl
8
2026-03-29 via Nuitee
E
E55SMmaggiec Friends getaway
10
Amazing service!
Pros:

We had a great stay here particularly thanks to Fred! He and his team took amazing care of us with amazing service throughout our stay.

2026-03-28 via Tripadvisor
9
902anickl Business
10
Outstanding experience and phenomenal service from Brenda!
Pros:

The hotel is stunning, the staff is hospitable and their dedication to sustainability is impressive. This is an exceptional property. What made my stay most remarkable however, is the exceptional service I was provided by Brenda at the front desk. She went out of her way to assist me. In fact, she went far beyond the my expectations and was relentless in finding a solution for me. Her professionalism and attention to detail will be remembered. She has set a new standard for me! Thank you!

2026-03-28 via Tripadvisor
J
JillyMcWilly Family Bloomfield Hills, Michigan
10
Great Stay!
Pros:

Beautiful hotel in great location! The beach was amazing and the service was great!!! Mike Lopez and crew were friendly, helpful and professional. Everybody works very hard. Will be back!

2026-03-27 via Tripadvisor
L
Lilvietgrl Friends getaway
10
Beach Birthday Bash
Pros:

Beautiful view, prime location, incredible service by Fred?!

2026-03-25 via Tripadvisor
C
christiney751 Friends getaway
10
Best Birthday B/C of MIKEEEE
Pros:

beautiful clean ocean view with the best service via Mike!!!!! kind, thoughtful, and attentive!

2026-03-25 via Tripadvisor
3
354ginp Friends getaway
10
Beautiful
Pros:

Beautiful resort. Wonderful staff. Shout out to Fred. He was very knowledgeable and helpful throughout our stay.

2026-03-25 via Tripadvisor
K
kaylapO3912QA Family
10
Great trip!
Pros:

Fred was absolutely amazing. One of the best parts of our trip. He went above and beyond. The hotel was beautiful and a great view of the beach. All of the staff was nice.

2026-03-25 via Tripadvisor
A
ashleymX1020YW Family
10
Wonderful experience
Pros:

The hotel itself is absolutely beautiful. The pool area and the beach are just steps away, and we loved how lush and green everything felt. It created such a relaxing atmosphere.

Fred truly made our stay unforgettable. From the moment we arrived, he greeted us with such warmth and kindness, and throughout our time there he consistently checked in to make sure we had everything we needed. He went above and beyond, and his energy set the tone for such a welcoming experience.

What really stood out was how accommodating everyone was, especially when it came to our dietary restrictions. We left feeling taken care of in every way and will definitely be back.

2026-03-25 via Tripadvisor
K
KarenfromNY Couples
10
Definitely an excellent choice!
Pros:

We had a perfect experience here. And Fred was particularly delightful and helpful throughout. The room was great, the service was great, the pool is beautiful and the perfect size for the number of guestsand the restaurant was spectacular. We will certainly be back.

2026-03-25 via Tripadvisor
U
U2436PWkaren Family Asheville, North Carolina
10
Arrival at The Palms Hotel and Spa!
Pros:

I have yet to complete this vacation and may tap back in, but upon my very hassled arrival (because traveling can be hard), my first encounter was with William Karal hailing from New York who helped me with ALL of my baggage (which was a lot). William is outstanding and deserves a medal for being top notch in his service to the newly arrived guests at this wonderful, independent resort. Thank you William for taking care of me and my family. You are fantastic!

2026-03-25 via Tripadvisor