The Palms Hotel & Spa

Hotels
8.7 (3168 reviews)
3025 Collins Avenue , Miami Beach , us

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service from staff, especially Fred
Great location close to the beach
Cons:
Some complaints about uncomfortable beds
Issues with room maintenance and staff rudeness

Categories

Cleanliness
8.13
Overall positive sentiment, some complaints about comfort.
Service
9.6
Consistent praise for Fred and overall staff attentiveness.
Location
9.14
Excellent location near the beach, highly appreciated by guests.
Room Quality
8.59
Generally nice, some concerns about room issues.
Amenities
8.62
Adequate amenities, though not exceptional, but pool area was pleasant.
Value for Money
8.08
Some guests felt it could have been better for the price.
Food and Beverage
8.63
Breakfast was described as good, enjoyable dining experience.
Overall Experience
8.8
Guests had a largely positive experience overall, with key highlights on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:25

Property Description

Luxurious Oceanfront Escape

Tropical Oasis with Outdoor Pool: Relax in the lush tropical garden setting by the outdoor pool, offering a serene escape just steps away from the ocean.

Chic Rooms with Chromecast: Unwind in style in rooms featuring Chromecast streaming and some with separate seating areas, providing modern comfort and entertainment options.

Gourmet Dining and Beach Amenities: Indulge in sustainable delights at Essensia Restaurant, sip on poolside drinks at the Tiki Bar, and enjoy beach amenities for a perfect day in the sun.

Experience the ultimate blend of relaxation and sophistication at The Palms Hotel & Spa. Book now to secure your luxurious Miami Beach getaway.

Important information:

Card holder must be present at check-in.

Guests must be 21 years of age or older to check in.

Please note the cancellation fee is subject to tax.

The Resort Fee includes:
- Pool and beach loungers, umbrellas, towels, and SPF sunscreen
- Chromecast entertainment streaming
- Unlimited high-speed internet access
- Complimentary domestic phone calls
- Unlimited in-room Julius Meinl® coffee
- Refreshment stations throughout the hotel’s common areas
- Daily fitness and wellness classes
- Access to the fitness center
- Business desk with printing capabilities
- Curated collection of classic and modern board games for all ages
- Child-friendly beach toys

Please note that all packages are held up to 7 days prior to arrival. There is a $7.00 holding fee per package. Please note this property pre-authorizes credit cards. Contact property for details.

Guests can enjoy casual al fresco dining on the restaurant terrac, at Essensia Restaurant, which features sustainably-sourced ingredients prepared to showcase seasonal favorites.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that it is not permitted for third parties to pay on behalf of guests. The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 48.15 per day.

  • Internet

    WiFi is available in all areas and costs USD 0.01 per 24 hours.

Location

Guest Reviews

8.7
Based on 3168 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.8
V
Victor family_with_children md
7
2026-06-20 via Nuitee
C
charleslS4993LW Family
10
100% recommend
Pros:

My wife and I got married here and have come back to visit a couple times since. This year we have our baby with us and have fallen back in love with this hotel. Fred helped us with our bags and he truly has such an amazing personality that reminds me why I love this place. The rooms are beautiful the grounds feel like you’re being transported to a private resort. We are thrilled to come back for many years to come and will recreate our wedding photo every chance we get and now with our additional new family member.

2026-06-19 via Tripadvisor
N
Nawaf family_with_children sa
9
Pros:

Nice location, good service, clean and spacious.

Cons:

Very limited dining option with average food. No restrooms outside. you need to enter the building every you need the restroom while at the beach or swimming pool.

2026-06-19 via Nuitee
V
Voyager13613272085 Couples
10
Great getaway at The Palms Resort and Spa on Miami Beach!!
Pros:

Great time here! The staff at all restaurants were very friendly and attentive. I need to shout out the wonderful crew at the Tiki Bar: Floriano, Omega, Michele, Jennifer, Mateo, Mike Lopez!! What a great and friendly team !!
Breakfast at Essensia was really good and the lunch at the Tiki Bar was outstanding !! Highlights: Thai chili chicken wings, chips and dips, Cuban medianoche sandwich.

2026-06-18 via Tripadvisor
K
kaseinsy Couples
10
Old Hollywood Vibes
Pros:

A repeat visit to The Palms will not be our last! The Palms has an Old Hollywood tropical vibe...understated, classy, intimate, and welcoming. We had a superior king on the 7th floor with a breath-taking view of the resort and beach. The room was clean and had everything you need (including a huge TV to watch the World Cup games on!) We spent most of our time on the beach, where there was incredibly friendly and efficient service. A standout was Jorge, who is a huge asset to this resort! He was so friendly, helpful, and genuinely seemed to really enjoy his job and where he works. When our time at The Palms came to an end, Gabriel (The head bellhop) extended his warmth and was so gracious and sweet. I would highly recommend a visit to The Palms if you plan to stay in Miami Beach!

2026-06-18 via Tripadvisor
M
Martina couple uy
8
Pros:

La habitación era amplia y contaba con lo necesario. Buen servicio en playa y piscina. Gimnasio bien equipado

2026-06-18 via Nuitee
O
Ori couple il
10
2026-06-18 via Nuitee
J
J9210YGmariol Family
10
Wonderful experience at Palms Hotel and Spa
Pros:

Want to start by saying my family and I had great experiences on our trip to Miami Beach due to the recommendation and help by the Concierge, Martin. He was very knowledgeable of the surrounding area and helped us with breakfast and dinner suggestions along with excursions. There are so many things to do and having the help from someone like Martin made the decisions easy. He was very professional, polite and patient. Every time we walked passed, we were greeted with kindness. He always stopped to give us advice. If you are planning a trip to the Palms Resort, I would call ahead and talk with Martin to get some ideas ahead of time. Definitely helped us out. Gave a 5 star review mostly due to the experience we had Martin.

2026-06-17 via Tripadvisor
J
JUNG SHIK couple kr
9
2026-06-17 via Nuitee
B
Beejal solo_traveller gb
8
2026-06-16 via Nuitee
A
Alexandre couple ge
1
2026-06-14 via Nuitee
A
Alexandre couple ge
1
2026-06-14 via Nuitee
C
Cartet Jocelyn solo_traveller fr
9
2026-06-14 via Nuitee
C
Cristiane solo_traveller br
10
Fantastico
Pros:

De tudo! Tudo perfeito

2026-06-13 via Nuitee
K
Kimberly solo_traveller us
10
2026-06-13 via Nuitee
C
Catherine family_with_children ie
10
Relaxing and restful
Pros:

Beach location, staff extremely helpful and welcoming

Cons:

Very little but the spa was overpriced

2026-06-13 via Nuitee
D
Denys couple ua
8
2026-06-13 via Nuitee
C
C6279YKchristianb Family
10
Outstanding Beach Service at The Palms Hotel
Pros:

We had a wonderful experience at the Palms Hotel in Miami Beach, and a big part of that was thanks to Mike. He provided outstanding service at the beach throughout our stay.

Mike is incredibly friendly, attentive, and always willing to help. He consistently made sure we were comfortable and had everything we needed. His positive attitude, warm communication, and genuine appreciation for guests truly stood out.

It is rare to find someone who combines professionalism with such a personal and welcoming approach. Mike went above and beyond to make our beach experience perfect, and his dedication to excellent customer service did not go unnoticed.

Thank you, Mike, for making our stay even more enjoyable. We highly recommend the Palms Hotel and hope to see you again on our next visit to Miami Beach!

2026-06-12 via Tripadvisor
4
487aishag Friends getaway
10
Great get away
Pros:

The customer services was top tier. Beautiful clean facilities. Great food and drinks. The beach staff Mike, Tiago, Blanchard and our server Jennifer were amazing. I will definitely be back! 10 out of 10 experience!!!!

2026-06-12 via Tripadvisor
R
RMMurphy1 Solo travel Palm Springs, Greater Palm Springs, California
8
Great hotel in a great location.
Pros:

My experience at The Palms was very good. Check in was easy and fast. My corner room was updated, clean and very nice. The lobby is a little odd as it's a combination of two buildings. The pool and beach are beautiful. I only had breakfast at the hotel (no other meals) and it was ok; nothing special. I would definitely stay there again.

2026-06-12 via Tripadvisor