The Palms Hotel & Spa

Hotels
8.7 (3115 reviews)
3025 Collins Avenue , Miami Beach , us

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service from staff, especially Fred
Great location close to the beach
Cons:
Some complaints about uncomfortable beds
Issues with room maintenance and staff rudeness

Categories

Cleanliness
8.13
Overall positive sentiment, some complaints about comfort.
Service
9.6
Consistent praise for Fred and overall staff attentiveness.
Location
9.14
Excellent location near the beach, highly appreciated by guests.
Room Quality
8.59
Generally nice, some concerns about room issues.
Amenities
8.62
Adequate amenities, though not exceptional, but pool area was pleasant.
Value for Money
8.08
Some guests felt it could have been better for the price.
Food and Beverage
8.63
Breakfast was described as good, enjoyable dining experience.
Overall Experience
8.8
Guests had a largely positive experience overall, with key highlights on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:25

Property Description

Luxurious Oceanfront Escape

Tropical Oasis with Outdoor Pool: Relax in the lush tropical garden setting by the outdoor pool, offering a serene escape just steps away from the ocean.

Chic Rooms with Chromecast: Unwind in style in rooms featuring Chromecast streaming and some with separate seating areas, providing modern comfort and entertainment options.

Gourmet Dining and Beach Amenities: Indulge in sustainable delights at Essensia Restaurant, sip on poolside drinks at the Tiki Bar, and enjoy beach amenities for a perfect day in the sun.

Experience the ultimate blend of relaxation and sophistication at The Palms Hotel & Spa. Book now to secure your luxurious Miami Beach getaway.

Important information:

Card holder must be present at check-in.

Guests must be 21 years of age or older to check in.

Please note the cancellation fee is subject to tax.

The Resort Fee includes:
- Pool and beach loungers, umbrellas, towels, and SPF sunscreen
- Chromecast entertainment streaming
- Unlimited high-speed internet access
- Complimentary domestic phone calls
- Unlimited in-room Julius Meinl® coffee
- Refreshment stations throughout the hotel’s common areas
- Daily fitness and wellness classes
- Access to the fitness center
- Business desk with printing capabilities
- Curated collection of classic and modern board games for all ages
- Child-friendly beach toys

Please note that all packages are held up to 7 days prior to arrival. There is a $7.00 holding fee per package. Please note this property pre-authorizes credit cards. Contact property for details.

Guests can enjoy casual al fresco dining on the restaurant terrac, at Essensia Restaurant, which features sustainably-sourced ingredients prepared to showcase seasonal favorites.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that it is not permitted for third parties to pay on behalf of guests. The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 48.15 per day.

  • Internet

    WiFi is available in all areas and costs USD 0.01 per 24 hours.

Location

Guest Reviews

8.7
Based on 3115 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.8
B
Beatrix • couple • de
9
Schönes Hotel
Pros:

Die Lage, der Palmengarten, das Frühstück, die Zimmer sind schön gross

Cons:

Nach dem Auschecken stehen keine Duschen mehr zur Verfügung es sei denn man bezahlt $ 30,00 im Spa…

2026-04-25 • via Nuitee
V
Veronique • couple • fr
10
2026-04-24 • via Nuitee
F
Francisco • solo_traveller • us
8
Pros:

Ubicacion, sector piscina y plata, atencion del personal y habitaciones

Cons:

Cobro adicional por bebe.

2026-04-24 • via Nuitee
J
Jose • solo_traveller • uy
9
2026-04-24 • via Nuitee
B
Bjarni • couple • is
10
2026-04-23 • via Nuitee
V
Vytautas • family_with_children • lt
10
2026-04-21 • via Nuitee
V
Vytautas • family_with_children • lt
10
2026-04-21 • via Nuitee
D
Davy • family_with_children • be
10
2026-04-20 • via Nuitee
K
Kristina • couple • us
8
2026-04-20 • via Nuitee
S
Shadrach Benny • family_with_children • us
9
Very relaxing yet fun
Pros:

It was well maintained, clean & great customer service.

Cons:

The sink behind toilet wasn’t functioning well. Otherwise everything was good.

2026-04-20 • via Nuitee
P
Patrick • family_with_children • de
10
2026-04-20 • via Nuitee
Łukasz • couple • pl
10
2026-04-20 • via Nuitee
T
Tadas • solo_traveller • lt
9
Nice hotel
Pros:

Nice hotel, good breakfast. Big pool area and beach is 30 meters from the hotel.

Cons:

Little bit far from Ocean drive and all the restaurants and other points

2026-04-20 • via Nuitee
C
Cari • couple • us
9
Pros:

Clean, friendly, exceptional service to adults and children. Absolutely lovely property

2026-04-17 • via Nuitee
E
Eytan • family_with_children • cz
9
Pros:

CHECKOUT PROCESS WAS VERY SLOW AND CHARGE MISTAKES

2026-04-17 • via Nuitee
M
Maryna • family_with_children • ua
10
Pros:

Дуже приємний готель, ми доплатили за номер з видом на море і не пошкодували, адже прокидались і засинали з неймовірним видом, який був вартий доплати. Чудовий ресторан в готелі, а також пляж з власними шезлонгами. Все було відмінно і я б неодмінно повернулась сюди знову.

2026-04-15 • via Nuitee
G
görenoğlu • couple • tr
7
Odanızı seçerken karşılığını da iyi düşünmelisiniz!
Pros:

Konumu,kahvaltı,çalışanlar iyi idi. Tesis temizdi.

Cons:

Çok ciddi fark ödememize rağmen çalışanlar en kötü odayı vermeğe çalışıyorlar. Mesela okyanus gören oda için fark vermemize rağmen 5.katta önünde ağaçlar olan ve yandaki otelin depolarına bakan oda vermeğe çalışıyorlar! Bu nedenle her yıl gittiğimiz bu tesisi değiştirmeği düşünüyoruz.

2026-04-13 • via Nuitee
N
Nicolai • family_with_children • de
10
Wir haben uns sehr wohl gefühlt
Pros:

SErh schönes Hotel, mit einer tollen Aussenanlage direkt am Strand

2026-04-12 • via Nuitee
ŁUKASZ • solo_traveller • pl
10
Pros:

Piękny hotel, wspaniała Obsługa. Polecam !!!

2026-04-12 • via Nuitee
• family_with_children • pl
10
2026-04-12 • via Nuitee