Chicago Marriott Downtown Magnificent Mile

Hotels
•
Marriott Hotels & Resorts
8.3 (566 reviews)
540 North Michigan Avenue , Chicago , us

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Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good room amenities
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
7.69
Some guests reported issues with cleanliness, particularly in terms of bathroom conditions.
Service
9.16
Overall positive experience mentioned, with guests highlighting helpful and friendly staff.
Location
9.2
Repeatedly praised for being in a great location near major attractions.
Room Quality
8.15
Rooms were described as good size and clean but some guests expressed they were outdated.
Amenities
8.18
Amenities mentioned were decent but could be improved based on one review about scarcity.
Value for Money
7.64
Perceived as lacking value in relation to the cost, particularly mentioned in one negative review.
Food and Beverage
8.19
Breakfast and coffee options were well-received.
Overall Experience
8.16
Generally positive feedback with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:48

Property Description

Prime Location on Magnificent Mile
Located in the heart of downtown Chicago, our hotel offers unparalleled access to the city's finest shopping, dining, and entertainment options on the iconic Magnificent Mile.

Luxurious Amenities for Your Comfort
Indulge in our state-of-the-art fitness center, enjoy chef-crafted cuisine at Rush Street Pantry, and unwind with craft cocktails at Reviver – Bar. Our contemporary guest rooms feature premium amenities such as a flat-screen TV, ergonomic work desk, and complimentary WiFi.

Versatile Event Spaces and Dining Options
With over 68,000 square feet of event space, we are the perfect venue for your meetings and gatherings. Start your day with classic Chicago-style cuisine at Harvest – Restaurant and grab your favorite Starbucks coffee from our lobby.

Experience the best of Chicago at Chicago Marriott Downtown Magnificent Mile. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the property also offers valet parking at a cost. Contact hotel for details.

Please note the Club Lounge is open Sunday evening through Friday morning. The lounge is closed on the weekends.

Please note that breakfast included rates are based on 2 adults and 2 children under 12 years of age.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 58 per day.

Location

Guest Reviews

8.3
Based on 566 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.16
W
Whatremains • Family • Ontario
10
Central location to downtown Chicago close to lots of restaurants, shopping, and Chicago sites.
Pros:

This hotel offers a central location to downtown Chicago on the famous Michigan Ave close to lots of restaurants, shopping, and Chicago sites. A gem of a place!

Location
- 5 ⭐️
- Location is fabulous if you are looking to spend time on Michigan Avenue, visit Navy Pier, do a tour of the Chicago Riverwalk or do many of the sites Chicago has to offer. I would come back here again.

Service
- 5 ⭐️
- Staff thoughout the hotel were friendly, helpful and never made you feel rushed if you needed their help.

Rooms
- Rooms are spacious and offer great views of the city.
- Rooms were clean and provided all the standard features like a mini-fridge, desk and small closet.
- Bathrooms are small and don’t offer much space to move around.

Amenities
- No swimming pool
- Fully equipped gym with all the equipment you would expect in a proper gym. There is also a fitness room that hosts classes.
- This hotel definitely caters to business travelers.

Club lounge
- We have used many club lounges across North America at various Marriott properties. This one was disappointing as it was fairly small, and the options that it offered were limited.
- The hours were quite restricted. Only open until 9:00pm Mon-Thurs and Fri-Sun they only offer breakfast and then close by noon with no access the rest of the day.

Parking
- Valet parking is available.
- Self-park is at a lot offsite but just down the street at a cost of $62/day with in-out privileges.

2026-03-21 • via Tripadvisor
M
Maschio • couple • us
2
2026-03-20 • via Nuitee
J
Jodi • family_with_children • us
10
Exceptional location and staff
Pros:

The service and friendliness of the staff was phenomenal. Especially Ralph at check-in, Mason at the bell station and I believe his name was Jordan, at the bar.

Cons:

Nothing that I can think of.

2026-03-19 • via Nuitee
C
Christian • couple • us
10
Fun, walkable distance to everything we wanted to go do
Pros:

Downstairs lobby was so relaxing and fun during St Pattys weekend. Had the same view they showed in the flyover!

Cons:

The toilet acted weird. Didn’t have water running to it properly. We were given the wrong beers which was an issue given how much we were charged.

2026-03-19 • via Nuitee
V
Valesca • family_with_children • us
7
Decent not wow
Pros:

Location

Cons:

The bathroom is very small, and the beds are smaller than expected, which made the room feel a bit cramped.

Unfortunately, the noise level was a problem during our stay. There were people shouting in the hallways late at night, which made it difficult to rest. The reception area was also very crowded most of the time, making check-in and general movement through the lobby less comfortable.

2026-03-16 • via Nuitee
T
Tate • couple • us
10
2026-02-23 • via Nuitee
A
Alvin • solo_traveller • us
10
2026-02-23 • via Nuitee
A
Almedina • extended_group • us
10
2026-01-29 • via Nuitee
L
Lameka • couple • us
9
2026-01-26 • via Nuitee
D
Donald • couple • jm
7
Cons:

No heat in room. Thermostat broken

2026-01-20 • via Nuitee
M
Malado • couple • us
10
2026-01-19 • via Nuitee
J
Joseph • extended_group • us
10
2026-01-19 • via Nuitee
K
Kiet • extended_group • us
1
2026-01-19 • via Nuitee
M
Maria Patricia • solo_traveller • us
4
unsatisfactory
Pros:

location

Cons:

old, rug was dirty, bathroom flooded, safe did not work

2026-01-19 • via Nuitee
B
BULENT • family_with_children • tr
10
2026-01-19 • via Nuitee
L
Lauren • extended_group • us
9
2026-01-03 • via Nuitee
R
Roman • couple • us
10
2026-01-02 • via Nuitee
Z
Zahir • couple • us
10
2026-01-01 • via Nuitee
F
Frank • couple • us
10
2025-12-30 • via Nuitee
J
JNPhillips • Family
4
Issues with HVAC, Windows and Noise
Pros:

I stay in Chicago a lot for work but typically stay at other Marriott properties because I prefer hotels that do not have carpet in the rooms. I chose this hotel so my kids could take in the view of the city. There are 2 main issues with this hotel- the first issue is the HVAC system. We got in our room and it was 74 degrees so I turned the thermostat to 68, and within 5 minutes, it was 80 degrees in the room. When I called the front desk about this, they advised me to turn the thermostat to 72 because there is no actual A/C, only heat due to their old and outdated HVAC system. What?!? That’s crazy. So I did that, and hours later, it’s 75 degrees and I can’t get it any cooler in here. Also, the windows are very thin and it is SO loud. We can hear tons of noise from rooms around us as well as the street below. Again, I am used to staying in downtown Chicago with city noise but these windows are so thin. Additionally, with the thin windows, it kind of feels unsafe right at the window of the room. I don’t want my kids going near the window because it seems so thin and not very secure. I googled this issue and found an article where a window did fall out of this hotel- scary. Additionally, it is after midnight and we are all lying here awake because there is music blasting and it’s so loud we can’t sleep. Marriott needs to update this property stat and do something about the HVAC and windows!

2025-12-29 • via Tripadvisor