Chicago Marriott Downtown Magnificent Mile

Hotels
•
Marriott Hotels & Resorts
8.3 (589 reviews)
540 North Michigan Avenue , Chicago , us

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Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good room amenities
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
7.69
Some guests reported issues with cleanliness, particularly in terms of bathroom conditions.
Service
9.16
Overall positive experience mentioned, with guests highlighting helpful and friendly staff.
Location
9.2
Repeatedly praised for being in a great location near major attractions.
Room Quality
8.15
Rooms were described as good size and clean but some guests expressed they were outdated.
Amenities
8.18
Amenities mentioned were decent but could be improved based on one review about scarcity.
Value for Money
7.64
Perceived as lacking value in relation to the cost, particularly mentioned in one negative review.
Food and Beverage
8.19
Breakfast and coffee options were well-received.
Overall Experience
8.16
Generally positive feedback with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:48

Property Description

Prime Location on Magnificent Mile
Located in the heart of downtown Chicago, our hotel offers unparalleled access to the city's finest shopping, dining, and entertainment options on the iconic Magnificent Mile.

Luxurious Amenities for Your Comfort
Indulge in our state-of-the-art fitness center, enjoy chef-crafted cuisine at Rush Street Pantry, and unwind with craft cocktails at Reviver – Bar. Our contemporary guest rooms feature premium amenities such as a flat-screen TV, ergonomic work desk, and complimentary WiFi.

Versatile Event Spaces and Dining Options
With over 68,000 square feet of event space, we are the perfect venue for your meetings and gatherings. Start your day with classic Chicago-style cuisine at Harvest – Restaurant and grab your favorite Starbucks coffee from our lobby.

Experience the best of Chicago at Chicago Marriott Downtown Magnificent Mile. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the property also offers valet parking at a cost. Contact hotel for details.

Please note the Club Lounge is open Sunday evening through Friday morning. The lounge is closed on the weekends.

Please note that breakfast included rates are based on 2 adults and 2 children under 12 years of age.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 58 per day.

Location

Guest Reviews

8.3
Based on 589 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.16
L
LeQuater • couple • us
10
2026-04-24 • via Nuitee
C
Cyrus • family_with_children • us
10
2026-04-19 • via Nuitee
D
Dao • couple • us
9
2026-04-13 • via Nuitee
N
Nailcutter • Business • Boca Raton, Florida
8
Should have been 5 Stars
Pros:

Stayed here for a tradeshow fo 3 nights. Nice corner room. Comfortable bed. Everything in working order in the room. Nice lobby area. Decent lounge for elite members. Excellent gym for a Marriott. Housekeeping was the issue. 2nd day did not show up till after my tradeshow and the 3rd day never showed up. Went to the Elite desk and she sloughed it off that I got no housekeeping and asked if I needed towels. So I had to shelp a bundle of towels to the 41st floor. This would never happen in Europe but this is fbe USA and the Gen Z’s are working the desk.

2026-03-30 • via Tripadvisor
S
Samantha • couple • us
9
2026-03-30 • via Nuitee
D
Dustin • couple • us
6
The staff was excellent, with some work needing to be done with the facility.
Pros:

Prime location for food, shopping, and entertainment.

Cons:

Was only able to turn on heat setting in room, it was in the 60s outside so the room was 86 degrees when we entered and only got as low as 73 degrees for our stay ( after propping the door open) The shower was also disappointing due to the fact that the shower head had zero pressure and the bathroom had no ventilation so with it being 80 degrees in the room this was extremely uncomfortable.

2026-03-30 • via Nuitee
C
Courtney • couple • us
10
2026-03-29 • via Nuitee
J
jamesbW5150IJ • Business
6
So so
Pros:

Poor layout. Poor food choices. In room QR codes gave errors. Could not order room service. TV remote did not work well at all. Could have stayed at motel 6 instead

2026-03-26 • via Tripadvisor
W
W5165PDrickc • Friends getaway • Denver, Colorado
8
The Green River runs through it.
Pros:

We went to Chicago for the St Patty's Day celebration. The hotel was nice. Not being from Chicago I found the directions to the hotel slightly confusing. They take you to the front of the hotel and to valet park you need to be in the back. I asked for direction from an employee, but he was confused how to get me to the back of the hotel. Once we figured out how to navigate the lower level of Wacker St we found the correct location. $80 a day for parking is steep but it is what it is.
The hotel had a Starbucks inside and a nice bar. The room was good and the view we had from our room was amazing! The bedding was great and we enjoyed the hotel!
PS. Once is enough to see the St. Patty's Day festivities. Too many people and too many drunk kids.

2026-03-23 • via Tripadvisor
S
Sightseer23198 • Business
10
Greeted by every single hotel staff person we encountered.
Pros:

Our room was a perfectly adequate standard big city Marriott room with updated bathroom and shower. We travel a lot and I always read TripAdvisor reviews ahead of each trip, but I rarely write a review. The most remarkable part of our stay at this hotel was being greeted by every single hotel staff person we encountered from the front desk staff to the maintenance staff just passing by us in the hallway. Also, the gym was terriffic, and it was nice to be able to open the window in our upper floor room just a little.

2026-03-22 • via Tripadvisor
W
Whatremains • Family • Ontario
10
Central location to downtown Chicago close to lots of restaurants, shopping, and Chicago sites.
Pros:

This hotel offers a central location to downtown Chicago on the famous Michigan Ave close to lots of restaurants, shopping, and Chicago sites. A gem of a place!

Location
- 5 ⭐️
- Location is fabulous if you are looking to spend time on Michigan Avenue, visit Navy Pier, do a tour of the Chicago Riverwalk or do many of the sites Chicago has to offer. I would come back here again.

Service
- 5 ⭐️
- Staff thoughout the hotel were friendly, helpful and never made you feel rushed if you needed their help.

Rooms
- Rooms are spacious and offer great views of the city.
- Rooms were clean and provided all the standard features like a mini-fridge, desk and small closet.
- Bathrooms are small and don’t offer much space to move around.

Amenities
- No swimming pool
- Fully equipped gym with all the equipment you would expect in a proper gym. There is also a fitness room that hosts classes.
- This hotel definitely caters to business travelers.

Club lounge
- We have used many club lounges across North America at various Marriott properties. This one was disappointing as it was fairly small, and the options that it offered were limited.
- The hours were quite restricted. Only open until 9:00pm Mon-Thurs and Fri-Sun they only offer breakfast and then close by noon with no access the rest of the day.

Parking
- Valet parking is available.
- Self-park is at a lot offsite but just down the street at a cost of $62/day with in-out privileges.

2026-03-21 • via Tripadvisor
M
Maschio • couple • us
2
2026-03-20 • via Nuitee
C
Christian • couple • us
10
Fun, walkable distance to everything we wanted to go do
Pros:

Downstairs lobby was so relaxing and fun during St Pattys weekend. Had the same view they showed in the flyover!

Cons:

The toilet acted weird. Didn’t have water running to it properly. We were given the wrong beers which was an issue given how much we were charged.

2026-03-19 • via Nuitee
J
Jodi • family_with_children • us
10
Exceptional location and staff
Pros:

The service and friendliness of the staff was phenomenal. Especially Ralph at check-in, Mason at the bell station and I believe his name was Jordan, at the bar.

Cons:

Nothing that I can think of.

2026-03-19 • via Nuitee
V
Valesca • family_with_children • us
7
Decent not wow
Pros:

Location

Cons:

The bathroom is very small, and the beds are smaller than expected, which made the room feel a bit cramped.

Unfortunately, the noise level was a problem during our stay. There were people shouting in the hallways late at night, which made it difficult to rest. The reception area was also very crowded most of the time, making check-in and general movement through the lobby less comfortable.

2026-03-16 • via Nuitee
T
Tate • couple • us
10
2026-02-23 • via Nuitee
A
Alvin • solo_traveller • us
10
2026-02-23 • via Nuitee
A
Almedina • extended_group • us
10
2026-01-29 • via Nuitee
L
Lameka • couple • us
9
2026-01-26 • via Nuitee
D
Donald • couple • jm
7
Cons:

No heat in room. Thermostat broken

2026-01-20 • via Nuitee