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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Garden
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Hiking
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Lift / Elevator
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Luggage storage
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Fishing
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Currency exchange
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Bowling
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Mini golf
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Squash
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Non-smoking throughout
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Electric vehicle charging station
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Paid WiFi
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Wine/champagne
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Coffee Shop on site
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Yoga classes
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Fitness classes
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Visual aids: Braille
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Auditory guidance
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Walking tours
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Breakfast takeaway containers
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Key card access
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Tour/class on local culture
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Mobile app for room service
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Live music/performance
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Themed dinner nights
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Broadcast Live sport events
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Temporary art galleries
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Cooking class
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Stand-up comedy
Review Highlights
Categories
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Property Description
Prime Location on Magnificent Mile
Located in the heart of downtown Chicago, our hotel offers unparalleled access to the city's finest shopping, dining, and entertainment options on the iconic Magnificent Mile.
Luxurious Amenities for Your Comfort
Indulge in our state-of-the-art fitness center, enjoy chef-crafted cuisine at Rush Street Pantry, and unwind with craft cocktails at Reviver – Bar. Our contemporary guest rooms feature premium amenities such as a flat-screen TV, ergonomic work desk, and complimentary WiFi.
Versatile Event Spaces and Dining Options
With over 68,000 square feet of event space, we are the perfect venue for your meetings and gatherings. Start your day with classic Chicago-style cuisine at Harvest – Restaurant and grab your favorite Starbucks coffee from our lobby.
Experience the best of Chicago at Chicago Marriott Downtown Magnificent Mile. Book now for an unforgettable stay!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised the property also offers valet parking at a cost. Contact hotel for details.
Please note the Club Lounge is open Sunday evening through Friday morning. The lounge is closed on the weekends.
Please note that breakfast included rates are based on 2 adults and 2 children under 12 years of age.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Demasiado masivo
Relacion precio calidad
Did not eat at restaurant
Location, cleanliness
Lobby is a bit small for the number of people that congregate there.
Everything
Nothing
Good location, good service, building and room feels a little dated, very noisy room with street noise and pipes that rattle on the walls.
open large lobby and everything was clean and inviting
bathroom doors were sliding doors with no locks and there are gaps
Great location, great staff and amenities. I was attending GBTA conference and arrived early for an easier week. Chris (bellman) greeted us the moment we stepped out of the uber, assisted us, asked how long is our stay, our departure time and arranged for a 3am cab service!! This is hospitality and thinking ahead for the guest. Louise (front desk) was absolutely lovely! We met her in the elite member checkin and she was a delight! Asked us about checkin what brings us here is it our first time did we need assistance with what to see. She also shared our room was ready and told me the room type as asked if that was ok? We checked in got tomorrow room and what a view! As a hotel employee I’m
Mindful of sustainability and our housekeepers schedule. So i tend to Opt out of daily service. Each day when i left for the conference Angelina (housekeeper) was nearby she said i see you have privacy on door do you need anything? She asked me this each day, great level of service. We checked out at 3am i retrieved my bill and the young lady at the desk names escapes me in my because it too early but she was just as pleasant and professional as the team members. I look forward to coming back and thank you to everyone. Oh and they had the GBTA SHUTTLE SERVICE hours posted in the lobby!!! How convenient is that.
All
N/A
The location was great! Had access to many of the highest sought after parts of the city as well as so many options for food. The staff was great the room size was decent,and the rush street pantry waa very convenient serving hot breakfast,fresh pastry, and a limited Starbucks coffee menu.
For the price of the room the bed and pillows were extremely uncomfortable as well as the lighting and, ventilation in the bathroom were sub par. We had dinner one night at the reviver the staff was pleasant and the drinks were good, but the food was not great
The Marriott Downtown Magnificent Mile is an above-average hotel in downtown Chicago. I would have liked more in-room dining options, especially in the evenings, and I did find someone else’s hair elastic under my bed, but overall, the service was good and the room was comfortable.
They gave away our room so we couldn’t stay there
That they gave away our room when we had a reservation
Room/ suite on 46th floor exceptional layout. Clean. Very Good car valet.
Street noise on top floor 46th was disappointing,
Poor communication to no communication regarding hotel amenities at check-in . Very long line at check-in due to poorly trained staff. 1 out of 3 knew what she was doing. I saw one uniform check-in staff inability to communicate with Chinese patrons by saying floor number louder + louder instead of writing it down or using a translation app on her cell phone.She spent 20 mins. with 1 couple. No pre-check-in or check-out offered. Hundreds checking in at one time due to under-staffing at desk and housekeeping. Wi-Fi not included?
Clean rooms, great staff. Good value for money.
Nothing for now.
The hotel was completely sold out for WNBA All-Star Weekend. You would think the General Manager would have anticipated the demand and staffed the property accordingly. You would be wrong.
The problems started at check-in. Even at 9:00 p.m., the line stretched endlessly with only one employee working the front desk. After charging premium rates, the hotel couldn't be bothered to provide enough staff to get guests checked in within a reasonable amount of time.
The Concierge Lounge was an even bigger disappointment. It was a complete joke. Guests had to wait for someone to bring out plates, then wait again for glasses. Bread? Don't even ask—it hadn't been replenished for hours. Basic items were constantly empty, and no one seemed interested in keeping the lounge stocked or functional.
The conclusion is simple: this hotel has mastered charging luxury prices while delivering bargain-basement service. Selling out for a major event isn't an excuse for poor operations—it's exactly when a well-managed hotel should be at its best. Instead, management appeared completely unprepared, leaving guests to pay premium rates for an experience that fell far below even basic expectations.
Stay away by all means!
The view from my 31st floor window was awesome.
Nothing
The location is excellent, right in the heart of the Magnificent Mile, a very short walk to the river and about ten minutes to the lake. The hotel works well if you care most about being central and having easy access to the main Chicago sights.
The room, however, was not suitable for three adults as booked. It was on the smaller side, the king bed took most of the space, and there was no realistic way to add our 15‑year‑old son to the room, so we had to arrange for him to stay elsewhere, which defeated the purpose of booking a room for three.
The lounge access was also disappointing and felt misleading. We booked a room with lounge access but found that it closed at 12:00 pm, with only a very basic breakfast available until 10:00 am and no functioning lounge for the rest of the day.
Elevators were another pain point. We were on the 41st floor, and although the hotel seemed fully booked, it looked like only two or three of the six elevators were consistently in service. We regularly needed 5–10 minutes just to get an elevator, which became a daily annoyance.
Overall, the hotel offers a strong location, yet the room configuration, the limited lounge access, and the elevator issues made the stay less comfortable than expected.
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