The Whitehall Hotel, BW Premier Collection

Hotels
•
Best Western
8 (1908 reviews)
105 E Delaware Pl, Chicago, Illinois, 60611 , Chicago , US
1-312-944-6300

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
Bicycle rentals nearby
Hiking/biking trails nearby
See all facilities

Review Highlights

Pros:
Location
Comfortable rooms
Friendly staff
Cons:
Limited breakfast options
Old decor
Inconsistent cleaning service

Categories

Cleanliness
8
The rooms were reported as clean, but cleaning policy caused surprise.
Service
8.5
Majority of comments praised staff friendliness, though some service issues were noted.
Location
9
Location received high praise for its convenience and proximity to attractions.
Room Quality
8
Rooms were comfortable with good amenities, but some reviews found the decor outdated.
Amenities
7.5
Basic amenities provided, some issues with initial cleanliness and communication.
Value for Money
8
Fair value for the location, but disappointing aspects affected overall value perception.
Food and Beverage
7
Breakfast options were scarce and not satisfactory for many guests.
Overall Experience
8
Generally positive experience, with a few notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:40

Property Description

Discover the essence of Chicago at The Whitehall Hotel, BW Premier Collection, a boutique oasis nestled steps from Michigan Avenue.

Recreation & Relaxation
Unwind in our state-of-the-art fitness center or savor a drink at our stylish bar/lounge. Our dedicated concierge services stand ready to elevate your stay.

Gourmet Dining
Indulge in delightful meals at Kirei, where culinary artistry meets comfort. Start your day with a complimentary buffet breakfast, available on weekdays and weekends for a perfect morning fuel.

Comfort & Connectivity
Retreat to one of our 222 elegantly appointed guestrooms featuring plush, pillowtop beds with Egyptian cotton sheets. Enjoy complimentary internet access and premium amenities, ensuring you remain connected and relaxed throughout your stay.

Elevate your Chicago experience – book your stay at The Whitehall Hotel today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 30

See all policies

Location

Property Accessibility

Total Disability Score: 38.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 1908 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
D
DIMITRIOS • extended_group • gr
7
Pros:

value for money

2026-03-13 • via Nuitee
M
Melissa • solo_traveller • gb
7
2026-03-12 • via Nuitee
C
Camila Andrea • couple • co
10
ESPECTACULAR BBB
Pros:

La cercanía a sitios de interés, a transporte público, la atención y el desayuno.

Cons:

Todo me gustó 🙂

2026-03-11 • via Nuitee
L
Louis • couple • fr
10
2026-03-09 • via Nuitee
N
Nadia • extended_group • ar
10
Excelente relacion calidad precio
Pros:

Excelente ubicacion, excelente desayuno, muy comoda la habitacion y la ubicacion es inmejorable

Cons:

Si tengo que decir algo, le falta luz a la habitacion y la señal de wifi no es tan buena en los pisos altos

2026-03-09 • via Nuitee
I
Isabelle • solo_traveller • fr
9
Idéal pour un cours séjours
Pros:

La proximité avec Michigan avenue et les arrêts de bus à moins de 100m.

Cons:

Les fenêtres ont besoin d’un bon coup de nettoyage pour faire passer la luminosité.
Peut-être varier un peu plus la proposition du petit déjeuner notamment pour la partie salée (œuf, pomme de terre et saucisse uniquement)

2026-03-09 • via Nuitee
K
kansu • solo_traveller • tr
8
2026-03-09 • via Nuitee
K
Karla • couple • ca
10
2026-03-08 • via Nuitee
R
Rodrigo • couple • gt
10
2026-03-07 • via Nuitee
N
Norlander • couple • se
10
Superbra!
Pros:

Allt var toppen.

Cons:

Trevlig personal och bra frukost.

2026-03-07 • via Nuitee
M
Maximiliano • solo_traveller • gb
10
Comfortable
Pros:

Location and staff super friendly .

Cons:

Probably it needs a little updating I the bathroom shower and changed do something more modern as is shower head is to low a shower curtains nowadays are dated .

2026-03-06 • via Nuitee
I
iamtheonewhoknocks • family_with_children • us
5
Fine enough.
Pros:

Comfortable bed and a good value for the location.

Cons:

The heater didn't work over night, the phone didn't work to call the front desk for ice, the view was lacking and the initial staff that checked us in was curt and unwelcoming.

2026-03-06 • via Nuitee
R
Renata Nadir • family_with_children • br
7
USARAM DE MÁ FÉ
Cons:

FOMOS COBRADOS POR SERVICOS QUE NAO USAMOS E DIARIAS QUE NAO DISFRUTAMOS AGIRAM DE MÁ FÉ CONOSCO E SÓ DESCOBRIMOS ISSO QUANDO VEIO NOSSA FATURA DE CARTÃO DE CRÉDITO FOI UM TRANSTORNO PEDIR NOSSO REEMBOLSO.

2026-03-06 • via Nuitee
J
Johanna • couple • cr
10
Espectacular para una celebración de cumpleaños
Pros:

Me gustó la ubicación, la limpieza del lugar, la variedad en el desayuno y el proceso de check in
Mi esposo estaba de cumpleaños y la habitación que nos dieron además de espectacular tenía un arreglo de globos súper lindos y dos postres deliciosos… por lo que quedamos sumamente agradecidos con la atención que nos brindaron

Cons:

N/A

2026-03-05 • via Nuitee
J
Johanna • couple • cr
10
Excelente ubicación
Pros:

La ubicación, la variedad en las opciones del desayuno, la limpieza, la amabilidad del personal

Cons:

N/A

2026-03-05 • via Nuitee
M
Muhammad Saqib • family_with_children • pk
8
Pros:

Location

Cons:

No drinking water bottles in the room. Staff isn't very friendly. especially the frontdesk.

2026-03-05 • via Nuitee
O
Oriane • solo_traveller • us
10
2026-03-05 • via Nuitee
A
Alina • solo_traveller • us
10
2026-03-04 • via Nuitee
I
Ivon • family_with_children • mx
10
Pros:

Todo

2026-03-02 • via Nuitee
D
David • couple • co
10
Excelente
Pros:

Muy buena ubicación , el personal muy amable y muy buen desayuno

2026-03-02 • via Nuitee