The Whitehall Hotel, BW Premier Collection

Hotels
•
Best Western
8 (2157 reviews)
105 E Delaware Pl, Chicago, Illinois, 60611 , Chicago , US
1-312-944-6300

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
Bicycle rentals nearby
Hiking/biking trails nearby
See all facilities

Review Highlights

Pros:
Location
Comfortable rooms
Friendly staff
Cons:
Limited breakfast options
Old decor
Inconsistent cleaning service

Categories

Cleanliness
8
The rooms were reported as clean, but cleaning policy caused surprise.
Service
8.5
Majority of comments praised staff friendliness, though some service issues were noted.
Location
9
Location received high praise for its convenience and proximity to attractions.
Room Quality
8
Rooms were comfortable with good amenities, but some reviews found the decor outdated.
Amenities
7.5
Basic amenities provided, some issues with initial cleanliness and communication.
Value for Money
8
Fair value for the location, but disappointing aspects affected overall value perception.
Food and Beverage
7
Breakfast options were scarce and not satisfactory for many guests.
Overall Experience
8
Generally positive experience, with a few notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:40

Property Description

Discover the essence of Chicago at The Whitehall Hotel, BW Premier Collection, a boutique oasis nestled steps from Michigan Avenue.

Recreation & Relaxation
Unwind in our state-of-the-art fitness center or savor a drink at our stylish bar/lounge. Our dedicated concierge services stand ready to elevate your stay.

Gourmet Dining
Indulge in delightful meals at Kirei, where culinary artistry meets comfort. Start your day with a complimentary buffet breakfast, available on weekdays and weekends for a perfect morning fuel.

Comfort & Connectivity
Retreat to one of our 222 elegantly appointed guestrooms featuring plush, pillowtop beds with Egyptian cotton sheets. Enjoy complimentary internet access and premium amenities, ensuring you remain connected and relaxed throughout your stay.

Elevate your Chicago experience – book your stay at The Whitehall Hotel today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 30

See all policies

Location

Property Accessibility

Total Disability Score: 38.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 2157 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
E
emrah • solo_traveller • tr
5
2026-06-27 • via Nuitee
L
Larry • solo_traveller • us
9
Pros:

Everything was good but, the bed not comfortable was way to soft! Pillows were great

Cons:

Great location and breakfast!

2026-06-27 • via Nuitee
M
Maryline • couple • fr
7
Suffisant pour un court séjour
Pros:

L’emplacement

Cons:

Petit déjeuner très peu garni
Pas de ménage de chambre après la première nuit
Toilettes et douche vieillissants et défaillant
Chambre peu éclairée

2026-06-26 • via Nuitee
A
Anita • couple • at
9
2026-06-26 • via Nuitee
D
Danielle • family_with_children • us
8
Great location
Pros:

Clean. Rooms nice

Cons:

Room doors slam. Poor internet

2026-06-24 • via Nuitee
Z
Zachary • solo_traveller • us
9
2026-06-23 • via Nuitee
M
Martin Augusto • couple • co
8
Excelente ubicacion
Pros:

El alojamiento perfecto, un poco antiguo pero ya lo sabíamos. La ubicación excelente. Desayuno aceptable.

Cons:

Nada

2026-06-23 • via Nuitee
L
luming • solo_traveller • tw
9
2026-06-23 • via Nuitee
V
Valeria • solo_traveller • ar
7
2026-06-22 • via Nuitee
J
Jasmine • extended_group • us
7
Great location, could have been better overall
Pros:

I loved the location & comfort with the room.

Cons:

I did not like that there is no water station or ice is not available without contacting the front desk. The bar area could use better hours, the food was just ok not seasoned, & the restaurant is marketed as dinner only. The front desk had a lot of different agents but they did not have the best customer service. Lastly, for the price we paid it would have been nice to have more amenities & housekeeping available.

2026-06-22 • via Nuitee
E
Emma • couple • ie
10
2026-06-21 • via Nuitee
M
MaryBeth • family_with_children • us
9
Pros:

Great location

2026-06-21 • via Nuitee
V
Valérie • family_with_children • fr
5
MOYEN au niveau de l'hotel
Pros:

L'emplacement et le parking à proximité

Cons:

Chambre petite, salle d'eau salle, exigue, l'eau de la baignoire ne s'écoule pas, il faut attendre. Nous avons du réclamer des serviettes, du papier toilette. le petit déjeuner pas de yaourt, de fruits frais en morceaux. Que du pain de mie et les grilles pains ne fonctionnaient pas correctement.

2026-06-21 • via Nuitee
J
jmkake • solo_traveller • fr
9
Pros:

L'emplacement de l'hôtel.

Cons:

Le ménage dans ma chambre n'a pas été fait tous les jours.

2026-06-20 • via Nuitee
K
Kazuhiko • solo_traveller • jp
8
最高ではないけど、大きな問題もなく良かった。
Pros:

ロケーションもよく、建物自体は経年劣化などの使用感が目立つが宿泊する分には問題なかった。
無料の朝食が準備されているのは非常にありがたかったし、おいしかった。

Cons:

無料の朝食に過度な期待をしてはいけないのは承知しているが、メインの料理がずっと同じで長期間の滞在をした場合確実に飽きると思う。

2026-06-19 • via Nuitee
C
Carolyn • couple • co
10
Estancia maravillosa en Chicago!
Pros:

El hotel está súper bien ubicado, es perfecto para conocer Washington y pasar unos días muy cerca de los puntos de interés. La habitación realmente era cómoda.

El desayuno es extraordinario muy generoso y hay muchas opciones para elegir.

Personal 10 de 10, muy atento, dispuesto y amable.

Recomiendo este lugar, además por su relación precio, Calidad

Cons:

Todo muy bien

2026-06-19 • via Nuitee
L
laurent • couple • gp
8
2026-06-17 • via Nuitee
S
Siebe • solo_traveller • be
8
2026-06-16 • via Nuitee
D
De Carvalho • solo_traveller • mx
6
2026-06-16 • via Nuitee
L
Luz María Romero Reyes • solo_traveller • cr
10
Pros:

Atención excelente

Cons:

--

2026-06-16 • via Nuitee